Van Arthur Florist Reviews

Name: Van Arthur Florist
Rating: 4.85

4.9 Rating 688 Reviews

97 %

of reviewers recommend Van Arthur Florist

Company Reviews

Metrics

4.9

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Van Arthur Florist 5 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you! fantastic service; easy to book on line, good communication and contact regarding delivery. Impressive bouquet received with joy!”

Helpful Report

Posted 4 years ago

“Excellent service, always beautiful flower arrangements and great value. Very professional and would definitely recommend to all..”

Van Arthur Florist 5 star review on 22nd March 2021

Helpful Report

Posted 4 years ago

“Amazing flowers, so beautiful and just what I asked for, thank you so much”

Helpful Report

Posted 4 years ago

“I have been purchasing from Van Arthur Florist for three consecutive years now - for a variety of occasions. The service is always amazing and the quality of flowers are 10/10. I highly recommended this business for any future occasions you may have coming up. Effortlessly Beautiful! Support this business, You will not be disappointed guys. Kelvin. C”

Helpful Report

Posted 4 years ago

“Very happy”

Helpful Report

Posted 4 years ago

“The service was great, I was informed that there was a stock issue with an item I had purchased but was informed that my purchase would be upgraded free of charge and that it would still be delivered on the same day. Great service! Friendly customer service on the phone too.”

Helpful Report

Posted 4 years ago

“After confusing Mothers Day for being the week after, I had to place a late last minute order for a nice bouquet. Not only did it arrive early in the morning, but my mum was in shock as to how beautiful the arrangement was! You have found yourself a new customer”

Helpful Report

Posted 4 years ago

“Not happy with the flowers at all, the roses in the bouquet are dry and turning brown as well as some flowers bent and broken of their stems. I also had to chase twice in regards to where my order was, received very late in the day, i think for mothers day you bit off more than what you can chew and were overwhelmed as shown in your service and quality - personally I would like a refund!”

Helpful Report

Posted 4 years ago

Hey Afifa, firstly we would like to say thank you for choosing us. We have read your review and it does not make good reading. If you google the rose variety "Wham" you will see that the roses are grown this way, they are not browning, we can promise you that! In regards to your other comments, this year we stopped taking orders on Friday 12th March so that we could focus on giving our customers the best possible service and the freshest possible flowers. We know it's an incredibly busy time during Mother's day, that's why we only promise a delivery by 7pm. This is made clear on the product page, the delivery page, the confirmation page and finally your confirmation email. Your delivery arrived at approximately 4.45pm which was much earlier than the time promised. We know we can't promise customers timed delivery or an AM delivery, that's why we don't offer it. You did have the option to collect your flowers at a time that suited you instead, but you did not choose this option and went for delivery which made clear that deliveries could take up to 7pm. On one of the busiest days on the calendar, we also gave you the courtesy of ringing the driver whilst you were on hold, so we could give you a better ETA. We also phoned you back to give you a 5 minute heads-up on delivery to put your mind at ease. Nonetheless, we would be happy to offer a refund in full if you can return the flowers to us by 4pm on Tuesday (48hrs after delivery). It would not be fair to send a refund to you in any other circumstance, as we have given you the same same high quality product and service as all other customers who have all paid full price. We do hope you will find a different, more suitable florist in future, who can meet your demands. We stand by our promises made to you on your order which we have met to the high quality standard we expect our customers to receive.

Posted 4 years ago

“Ordered two bouquets one for delivery and one for collection. The delivery was perfect, the flowers stunning and my aunt was very happy. The collection was also beautiful! Sadly the flowers started to wilt by the afternoon. On inspection the water boule was almost empty. Having topped this up, the flowers started to perk back up. Hopefully it won’t have effected their lifespan. I’ve used Van Arthur’s for years and love their flowers, the quality is always very very good. ”

Helpful Report

Posted 4 years ago

Many thanks Anne, your support over the years has not gone unnoticed and we truly appreciate your orders. Please keep us posted on the status of your latest delivery, if there's something that needs addressing please do get in touch and we can put it right for you. Thank you!

Posted 4 years ago

“Amazing flowers every single time! I have been ordering for them for years for all occasions and never disappoint! Will be ordering for many more years to come, recommend to all!”

Helpful Report

Posted 4 years ago

Thank you Jana, that is an amazing review. Thanks so much!

Posted 4 years ago

“Highly recommended this wonderful florist!! The flowers are soo beautiful, service is amazing and you definitely get what you pay for. Have been ordering from them for the last 18months and would not go anywhere else. Keep up the amazing work all.”

Helpful Report

Posted 4 years ago

What a fantastic review, thank you so much Ann-Marie for taking the time to write this review for us!

Posted 4 years ago

“Easy to use website, so well presented. Flowers incredible. Will definitely be back!”

Helpful Report

Posted 4 years ago

Thank you Munraj for your recent order and lovely review!

Posted 4 years ago

“Amazing service, receiver was very happy!”

Helpful Report

Posted 4 years ago

“Very friendly, always helpful and accommodating”

Helpful Report

Posted 4 years ago

Thank you Sir! Your constant and continued support over the years has not gone unnoticed. We really appreciate you!

Posted 4 years ago

“Have been using them for some years now and always great service and fresh flowers and generous with them, I would recommend you try them out, and once you do you will stay with them for any occasion.”

Helpful Report

Posted 4 years ago

“Beautiful flower, quick and easy delivery!”

Helpful Report

Posted 4 years ago

“Very pleased with the service and the flowers ordered which arrived on time and were exactly as ordered. Thank you for dealing so competently.”

Helpful Report

Posted 4 years ago

“A lovely bouquet of flowers delivered as requested and for a fair price. Glad to support a local florist and would use again.”

Helpful Report

Posted 4 years ago

“It was great! Flowers arrived on time and look beautiful!”

Helpful Report

Posted 4 years ago

“Great”

Helpful Report

Posted 4 years ago

Van Arthur Florist is rated 4.9 based on 688 reviews