Van Arthur Florist Reviews

Name: Van Arthur Florist
Rating: 4.85

4.9 Rating 688 Reviews

97 %

of reviewers recommend Van Arthur Florist

Company Reviews

Metrics

4.9

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Van Arthur Florist 5 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

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“I have bought flowers on a few occasions from van Arthur florist and I have loved them every time, I highly recommend them”

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Posted 3 years ago

“Unfortunately my 2 bouquets of thank you flowers failed to arrive on time. The details online state by 7pm, which was fine, although I was told they would be delivered by 5pm when I called to check. When they arrived finally at 7.15pm it was too late as the event had finished. I got a reply to my message, apologising and a refund was completely sorted. The flowers looked beautiful when they arrived but everyone had left”

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Posted 3 years ago

“Great flowers, great service - I always use these guys, they never fail to impress.”

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Posted 3 years ago

“The lady working there was very rude, she refused to do anything I asked for and she was using rude and inappropriate language. I will never go to this florist again and definitely not recommending it to anyone.”

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Posted 3 years ago

Dear Hosai, there are a number of things to consider regarding your review. As you have decided to make your experience public, I have listed a few of them here to do the same. 1. You ordered a bridal bouquet with 4 days notice, and despite us being fully booked my colleague wanted to help you. We took on your order, and managed to source the flowers you required from various suppliers despite the time restraints. 2. We provided you, in a timely fashion, with everything you had ordered - and more. Your order was ready to collect in time on the day of collection. 3. We also provided silk base on the buttonholes at no extra charge. When you asked her to put the buttonholes in foam, she explained that it's not possible, as the stems are wrapped in silk. You understood this as "she refused to do anything you asked for", but this is not the case. I think we have done everything to make a happy customer out of you - but as we have failed, I can only apologise. We try to make each customer leave us happy regardless of their return, but I wish you better luck in finding and working with another florist in future.

Posted 3 years ago

“Exceptional service! The recipient commented on the high quality of the flowers that remained fresh and blooming far longer than most bouquets. Highly recommend the services of Van Arthur and will be ordering from them again.”

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Posted 3 years ago

Thank you so much for your glowing review! We really appreciate it!

Posted 3 years ago

“Beautiful bouquet of flowers! Will order from Van Arthur again. Thank you!”

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Posted 3 years ago

Dear Julie, thank you so much for taking the time to write about your positive experience. We hope to serve you again soon!

Posted 3 years ago

“Beautiful flowers and friendly staff.”

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Posted 3 years ago

Thank you for your lovely comments and custom :)

Posted 3 years ago

“Beautiful”

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Posted 3 years ago

“Excellent service as they also took The effort to help with the payment process and messages, their delivery and timing was on point and I was informed at every step as I had multiple deliveries. Very impressed overall.”

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Posted 3 years ago

Hey Satyen, that's amazing to read your positive review. I was the one who served you on the telephone :) - very pleased to hear that everything went smoothly. Hope to serve you again!

Posted 3 years ago

“Easy to use service and high quality flowers delivered”

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Posted 3 years ago

“I have employed the services of Van Arthur from the land down under (Australia) for the past two years and they have not disappointed. The arrangements are flawless.”

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Posted 3 years ago

Dear Jake, your multiple orders and loyalty has not gone unnoticed. We really appreciate your custom, thank you for taking the time to share your positive experience!

Posted 3 years ago

“My absolute favourite local florist. I've had flowers several times for family and friends, as well as Christmas trees for home, and never been disappointed. Great friendly service and beautiful flowers - what's not to like!”

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Posted 3 years ago

“The funeral flowers I brought were beyond perfect , they were beautifully stunning and even prettier in person , The massed cross was my favourite, out of the two arrangements, customer service was excellent, kept us updated on delivery, over the moon with my purchase”

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Posted 3 years ago

“Delivered on time and with such beautiful bouquets which are great value for money.”

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Posted 3 years ago

“Thank you for your prompt service. It was excellent to receive the wreath on time.”

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Posted 4 years ago

“I must say it was very disappointing to received a bouquet in a water logged, damaged bag which when I picked up from our Reception the handles went. It made it difficult for the recipient to carry them home, not sure I would use this florist again.”

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Posted 4 years ago

Hey Kate, sorry to hear about this. You haven't previously told us about this, and on delivery the bag was definitely in tact. We know this as all deliveries are photographed on delivery. It is possible damage has occurred post-delivery, but nonetheless our drivers also carry spare bags on the van in case of spillages and accidents and we would have been happy to send a driver back with a new bag had you let us known at the time. Apologies again it wasn't the best experience, but please know we will always go the extra mile to get things right, but just as long as we know when something has gone wrong. If you feel we can still do something to get this right, please get in touch with us via email. We would like all customers to leave us happy regardless of their return.

Posted 4 years ago

“I have always through my 60 years loved flowers, so when I moved to North Harrow to find a Van Aurther on my doorstep was fantastic. They have never let me down when I ask for aunusal bouquet it is exactly what I get. Excellent service tbroughly recommend Van Aurther for your flowers what ever the occasion.”

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Posted 4 years ago

“Beautiful flowers delivered on time.”

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Posted 4 years ago

Thank you so much Katharine, it was a pleasure to speak to you today and hear this from you!

Posted 4 years ago

“When they didn't have what I ordered in stock, they rang to discuss the best options for a replacement and were very helpful and informative. The florist's enthusiasm and knowledge was apparent.”

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Posted 4 years ago

That's such a lovely review, thank you! We really enjoying making your arrangement. Pleased to read you had a positive experience with us. Thank you very much.

Posted 4 years ago

“Amazing flowers!”

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Posted 4 years ago

Thank you!

Posted 4 years ago

Van Arthur Florist is rated 4.9 based on 688 reviews