Vape UK Reviews

Name: Vape UK
Address: Vape UK, Unit 2a Victoria Trading Estate, Victoria Road, Brighton, Portslade
Rating: 4.84

4.8 Rating 11,288 Reviews

96 %

of reviewers recommend Vape UK

4.8

Based on 11,288 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01273 964252

Email:

info@vapeuk.co.uk

Location:

Vape UK, Unit 2a Victoria Trading Estate, Victoria Road, Brighton
Portslade
BN41 1XQ

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Vape UK 5 star review on 24th November 2021

Paula Cibotaru

Vape UK 5 star review on 23rd November 2021

Jaroslava Fercakova

Vape UK 5 star review on 11th November 2021

Stacey Lopez

Vape UK 5 star review on 8th November 2021

Jodie Nettleship

Vape UK 5 star review on 30th October 2021

Helen Jones

222

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered items well over a week ago and my items have not arrived”

Helpful Report

Posted 3 years ago

Hi Malo, Sorry to hear you did not receive your order in the speed you have been used to but unfortunately Royal Mail have been experiencing severe delays due to the ongoing Covid19 Pandemic, a backlog of the Christmas and New Year volumes of mail they were processing and the ever-increasing stress on their delivery network due to people's shopping habits shifting to online stores. I can see from the tracking that the parcel left us on the 2nd January and was shipped to Jersey the following day, with it arriving and being delivered to you on the 11th of January. Once again, I can only apologise for this delay, Royal Mail are now back on top of things now, and should fulfil their delivery faster on any future orders to yourself in Jersey. Kind regards, Michael @ Vape UK

Posted 3 years ago

“It broke straight away”

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Posted 3 years ago

“Rigel Smok kit leaking from day 1 from air flow, changed o-rings, still leaks. Faulty item. Not worth the money. Looks nice in the bin.”

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Posted 3 years ago

Hi Dylon, Sorry to hear you had issues with your Smok Rigel Kit, as mentioned on our email correspondence, had you not binned the kit before leaving the review and us contacting you, we would have been in a position to offer its return to us for testing, with a view to either replacing it for you, or processing a refund. Like any retailer, without the product, we would not be able to do anything further for you. We offer help and advice with regards to any issue found with a product purchased from our website and are contactable by phone or email, should this be the case. Best wishes, Michael @ Vape UK.

Posted 3 years ago

“I never got them and they took my money but now says that we don’t ship to my Area”

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Posted 3 years ago

“Still haven’t received my parcel I ordered nearly 2 weeks ago so I can’t leave a review.”

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Posted 3 years ago

“I make my order on 02/12/2020 We are 11/12/2020 still waiting .....”

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Posted 3 years ago

Hi Djafar, Thank you for taking the time to leave us a review, I can only apologise for the delay in you receiving your order from us. Unfortunately, due to the ongoing Covid19 Pandemic and the adverse affect it is having on Royal Mail and their ability to deliver within the suggested time frame, some customers have experienced delays as a result, depending on location and what relevant Tier it is within. Kind regards, Michael @ Vape UK

Posted 3 years ago

Further to our reply above, I can see that the tracking for your order updated to show it was delivered on the 15th of December. Although this is not an ideal length of time for our customers to be waiting, unfortunately the current situation our couriers are faced with, hasn't helped with the delivery of the odd parcel from us. I hope you can understand this and know that if you ever have an issue with an order from us in the future, whether it be with shipping or the product itself, we are approachable by email or phone, where we will help assist you further. Many thanks, Michael @ Vape UK.

Posted 3 years ago

“The e-liquid that I ordered was 100ml of Ice menthol which is normally minty taste but this one a very weak mint which makes it basically tasteless. And now putting some nic shots into it has just made it virtually nothing which isn't pleasant to vape on. Especially as it is called "ice menthol" I was expecting something stronger highly disappointed.”

Helpful Report

Posted 3 years ago

Hi Tommi, Thank you for taking the time to leave us a review for the Kingston Menthol Super Ice Menthol you purchased from us, I am sorry to hear you have been left feeling disappointed with it. The Kingston range of liquids are very popular sellers for us, with this one in particular, if you still have the bottle, would it be possible to send over a picture of the batch number on the side so I can investigate further with my supplier? I emailed you separately to this in the hope we could get something sorted for you, but am yet to hear back from you. Kind regards, Michael @ Vape UK

Posted 3 years ago

“Wrong item”

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Posted 3 years ago

“Sorry not received it”

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Posted 3 years ago

Hi Andrew, Thank you for leaving a review, sorry to hear you haven't received your order from us. I have been trying to contact you via email and telephone since you left your review, in the hope we can get something resolved with regards to your order, but have had no response. Initial enquiries with Royal Mail suggest the road name was left off the first line of the address, and although this information was omitted from the parcel, they have confirmed that GPS coordinates for the handheld scanner used by the postman at the time and point of delivery, were correct to your address details. If you would like to get back in touch with us, we can get something sorted out for you, if you are still without your order. Our email is info@vapeuk.co.uk, or telephone us on 01273 964252. Kind regards, Michael @ Vape UK.

Posted 3 years ago

“Delivery times are terrible. Still waiting for my order placed last week.”

Helpful Report

Posted 3 years ago

Hi Rory, Thank you for leaving us a review, I have looked into the delivery of your recent order and can see it left us on the 18th November on a Tracked 48 service, where a delivery attempt was then made on the 20th, two working days later. Unfortunately it looks like Royal Mail were unable to successfully deliver the parcel as there was no answer at the property. I can see further that they will now attempt redelivery today, following it not being collected at the local collection office. Please do get in touch at info@vapeuk.co.uk if you are still without your order by the end of today, where we can investigate further with Royal Mail. Kind regards, Michael @ Vape UK.

Posted 3 years ago

“I received wrong items and got nearly 2 hours of questioning which felt more like an interrogation online about the items, sending pictures, looking in the bin etc... I won't be sending wrong items back as it's just a lot more hassle through this company and I just don't have time for it and probably still would be interrogated further after they received the items. Very Bad the way they treat customers. My advice is to find somewhere where they are customer friendly!! Very Bad Experience!! CANNOT RECOMMEND!!! Shame I have to give at least 1 star!!”

Helpful Report

Posted 3 years ago

Hi James, Sorry to hear you feel this way, it was not our intention and the request for the image of the incorrectly received product is a standard procedure for many online retailers to allow us to move forward and correct the error which we determined was down to the manufacturer putting the wrong coloured tank in the wrong box, sealed in cellophane for us to sell. We offered to collect the wrongly delivered tank by DPD to save you the inconvenience of going to a Post Office, we would also have delivered the correct tank at the same time. This offer still stands and if you would still like the tank replacing, regardless of you having opened and used it, just let us know at info@vapeuk.co.uk and we will arrange this for you.

Posted 3 years ago

“The product hasn’t been delivered”

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Posted 3 years ago

Thank you for leaving a review for the order you placed on the 11th of October with regards to it having not arrived, I have dropped you an email so I can look into this properly for you and get this issue resolved. Having initially looked into this further I can see from the tracking information that Royal Mail have it down as having been delivered on the 14th of October… https://www3.royalmail.com/track-your-item#/tracking-results/PM268383286GB I will be in touch by email shortly. Kind regards, Michael @ Vape UK.

Posted 3 years ago

“Absolute awful. Liquid leaked into my mouth on many occassions. Only used once and really bad. Do not recommend”

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Posted 3 years ago

“It leeked after a day.”

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Posted 3 years ago

“Device is a nightmare to charge. First time charging And the device acts like its come out of a furnace. Not even plugged in 5 seconds. Burns through juice like it’s fire. Also no longer charging and the device has been in perfect hands. Device is not a credit like it says it is. I’ll be going back to Hale, at least there was no issues there and they actually care about their customers.”

Helpful Report

Posted 3 years ago

Hi Paul, Sorry to hear you have been experiencing issues with the device you purchased from us although I cannot find any email dialogue from yourself with regards to this so this is the first time we have heard about it. I have emailed you separately to discuss the issues you have been having and hopefully we can get something sorted with the device for you. I look forward to hearing from you. Kind regards, Michael @ Vape UK

Posted 3 years ago

“I bought a vape along with juices but received the vape without batteries. Disappointing service but your team did the necessary already.”

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Posted 3 years ago

Hi Antoine, I can only apologise for the error we made with your order, I glad we rectified the mistake for you quickly as we are only human at the end of the day. It's just a shame this still resulted in a negative review for us. Kind regards, Michael @ Vape UK

Posted 3 years ago

“Hi still not received my items”

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Posted 4 years ago

Hi Judith, Sorry you have not received your order from us yet, it left us on Wednesday 29th of April and was due to be delivered by Eyemouth Delivery Office on the 1st of May but more than likely has been delayed due to the ongoing Covid19 Pandemic which is having a crippling affect on how Royal Mail operate their deliveries, mainly staffing shortages and increased volumes of mail through their mail centres. I will contact Royal Mail and see if they can shed any light on its whereabouts, I will emaill you as soon as I know more. Vape UK

Posted 4 years ago

“Bust already”

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Posted 4 years ago

“Still haven’t received my product after 5 days after buying and it said first class delivery”

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Posted 4 years ago

“The flavour tasted disgusting and they mailed it to the wrong person so I had to go from door to door”

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Posted 4 years ago

Hi Frohar, Thank you for taking the time to leave us a review, as explained in our email to you when a parcel leaves us we entrust Royal Mail to deliver it correctly so I can only apologise they mis-delivered it to a neighbour. With regards to the liquids you purchased from us, as you are aware Vaping in general is very subjective so every liquid is not always going to be enjoyed by everyone that buys it, something that is out of our hands sadly. Kind regards, Michael @ Vape UK

Posted 3 years ago

Vape UK is rated 4.8 based on 11,288 reviews