Vape UK Reviews

Name: Vape UK
Address: Vape UK, Unit 2a Victoria Trading Estate, Victoria Road, Brighton, Portslade
Rating: 4.84

4.8 Rating 11,292 Reviews

96 %

of reviewers recommend Vape UK

4.8

Based on 11,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01273 964252

Email:

info@vapeuk.co.uk

Location:

Vape UK, Unit 2a Victoria Trading Estate, Victoria Road, Brighton
Portslade
BN41 1XQ

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Hellen

Vape UK 5 star review on 24th November 2021

Paula Cibotaru

Vape UK 5 star review on 23rd November 2021

Jaroslava Fercakova

Vape UK 5 star review on 11th November 2021

Stacey Lopez

Vape UK 5 star review on 8th November 2021

Jodie Nettleship

223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rate Vape UK but the delivery service is not the type of service I want to use. Paid for next day to be told delivery was attempted but unsuccessful, they even took a picture of where it was and it did not look like my street at all! Next day same again could not deliver to them try again the next day, Sunday is the next day and nothing was attempted. Monday it finally arrived. Very frustrating.”

Helpful Report

Posted 5 years ago

“My ecig leaks often and doesnt feel right when using it, sort of crackles and spits at you.”

Helpful Report

Posted 5 years ago

“Hi I have received the vape and it doesn’t work, it tastes of burnt cotton. I have tried replacing the coil and it’s still the same. Pretty disappointed to be honest as I followed the instructions step by step.”

Helpful Report

Posted 5 years ago

Hi Melissa, We have emailed you for further information regarding the problems you had with the Uwell Whirl kit you purchased, mainly asking whether you primed the coils before filling the tank with liquid and using it. We at Vape UK are here to help anyone who purchases from us either by email or telephone if you get in touch with us prior to leaving a review.

Posted 5 years ago

“Very Disappointed. Very overpriced and not what the picture shows on the website. They send you the 2ml tank and the worse V2 coils. The picture, however, shows the 6ml tank and the BF mesh coils and to top it off they don't even send you the silicone sleeve to protect your tank. Would have sent it back but I was leaving the next day. It's despicable they can send you this when its 20 pounds more expensive than the Amazon version and that clearly shows its the EU tank(2ml). Never shopping here again.”

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Posted 6 years ago

“Wrong tank size sent so it turned out very expensive as I had to buy a whole new unit not happy”

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Posted 6 years ago

“Poor equipment poor everything to be honest don’t bother ordering from this company use every excuse under the sun not to refund damaged equipment if I was a buyer then I would go to a decent shop and not a Mickey Mouse online company”

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Posted 6 years ago

“I haven’t received it yet.”

Helpful Report

Posted 6 years ago

“Been waiting a while now after spending nearly £80 needed some stuff before I went on holiday and never turned up so now going on holiday without anything”

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Posted 6 years ago

“The pipe has already broken on the product I bought in may. I can't open the area to refil, the whole top section comes off making it impossible. Can I can an exchange?”

Helpful Report

Posted 6 years ago

“Ordered Smok Nord ver 3ml and received ver 2ml. Not recommending.”

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Posted 6 years ago

“It stopped worked after 3 times used. Contacted customer service, not helpful at all. Avoid buying it”

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Posted 6 years ago

“I am not happy one bit I brought a vape and I having been using it it has died and will not charge lives used numerous charges and it still isn't working I am very unhappy with this product!”

Helpful Report

Posted 6 years ago

“never came and when asked about it they did very little not even offering a refund never got one”

Helpful Report

Posted 6 years ago

“Not received anything. It's been over a week since I should've received the items but still haven't. This is the second request for a review I've had while Vape UK are yet to resolve my issue. They've even asked me to send pictures of the stuff I've ordered. I HAVE NOT RECEIVED ANYTHING!!!!”

Helpful Report

Posted 6 years ago

“Very disappointed with product as it set alight in my hands as I was smoking it around customers in my beer garden. I would like a full refund immediately, you can see the damage to the product due to it setting on fire below, I was forced to throw the product onto the beer garden table to remove the batteries as smoke and fire we're coming out of the device and you are lucky it did not explode or burn my hands. The batteries got that hot you could not hold them afterwards. My order number was 117098. If a full refund is not given immediately I will be contacting the appropriate licensing facilities.”

Helpful Report

Posted 6 years ago

“They didn’t deliver all the products I bought and then when I emailed them about it I didn’t even get a response, I ordered over a month ago now and emailed them the same day that my order arrived, now they have the cheek to ask for a review, there a joke”

Helpful Report

Posted 6 years ago

Hi Darren Firstly I would like to apologise for not replying to your original email, this was a genuine mistake as it went into our junk folder. As explained in my reply to you we will send the missing bottle and also a bottle of liquid of your choice as way of an apology. Kind regards Antony

Posted 6 years ago

“This product had been ordered by my 15 year old daughter. Needless to say I am very disappointed that no checks are carried out ensuring sales are made to an authorised age limit.”

Helpful Report

Posted 6 years ago

I am very sorry to hear this is it possible to get in touch directly with us so we can look into this and resolve the matter, our telephone number is 01273 964252.

Posted 6 years ago

“Received my new Vape pen in the post, four hours later the pen was leaking and broken.”

Helpful Report

Posted 6 years ago

“My vape is broken after few days of using it. It doesnt want to charge as well. Just a waste of money.”

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Posted 6 years ago

“This website does not show the negative feedback, I bought an e-cig with liquid, the e-cig leaked and the liquid popped in my mouth. I left feedback on their website but they dont show it. 1 star”

Helpful Report

Posted 6 years ago

Hi Daniel, thanks for the review. You actually left the review for this twice, once on the product in question and once on another product not related. I can confirm the review you left is on show in this link below https://vapeuk.co.uk/collections/new-products/products/eleaf-elven-pod-vaping-kit-with-free-10ml-vape-uk-e-liquid Furthermore, please do get in touch with us directly if you have any issues as we are here to help. Our troubleshooting guide shows how to deal with this problem as it can be a common issue with vaping devices if the coil floods Problem No.4 covers this issue https://vapeuk.co.uk/pages/troubleshooting-common-vaping-problems Please let us know if this does not fix the issue by contacting us at info@vapeuk.co.uk or on 01273 964252 Many thanks

Posted 6 years ago

Vape UK is rated 4.8 based on 11,292 reviews