Vape UK Reviews

Name: Vape UK
Address: Vape UK, Unit 2a Victoria Trading Estate, Victoria Road, Brighton, Portslade
Rating: 4.84

4.8 Rating 11,288 Reviews

96 %

of reviewers recommend Vape UK

4.8

Based on 11,288 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01273 964252

Email:

info@vapeuk.co.uk

Location:

Vape UK, Unit 2a Victoria Trading Estate, Victoria Road, Brighton
Portslade
BN41 1XQ

Write Your review

Tell us how Vape UK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vape UK 5 star review on 24th November 2021

Paula Cibotaru

Vape UK 5 star review on 23rd November 2021

Jaroslava Fercakova

Vape UK 5 star review on 11th November 2021

Stacey Lopez

Vape UK 5 star review on 8th November 2021

Jodie Nettleship

Vape UK 5 star review on 30th October 2021

Helen Jones

222

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When you order good but 2 times I've dealt with them and order is short this time I ordered 5 nic shots and 2 120mil juice what came thru my door 5 nic shots tried to ring them phone kept being cut off.”

Helpful Report

Posted 2 years ago

“Terrible customer service, I contacted them as all 15 coils burnt out within a day. Michael asked me loads of questions about vaping style, juice, settings, priming etc. Then wanted original packaging to help them contact their supplier. Emails back and forth and eventually said I should have kept the boxes and basically, tough!! Absolutely unbelievable, I will NEVER use this abysmal company again.”

Helpful Report

Posted 2 years ago

Hi Emma, Sorry to hear you feel this way, as with any retailer, when a customer raises an issue with a product they have purchased from us, we will go through the necessary troubleshooting steps, to determine what the potential cause could have been. You contacted us after having had issues with 3 packs of 3 coils having burnt out in one day, also noting that you had experienced a similar problem with numerous coils of the same brand and specification, from eBay and dozens of other retailers. We advised you that the dedicated Mouth to Lung coils you had purchased were not suitable for use with the high VG liquids you were using, which was more than likely the cause of the problems you had encountered. For any potentially faulty products, suppliers and the manufacturer require the packaging and relevant batch/serial numbers to investigate any such matters further. We would never dismiss a potential issue raised with us, so requested the above information, which you informed us you had discarded of everything required to help you further. As detailed in your correspondence, had you kept the packaging or even the coils themselves, we would have been able to help offer further assistance concerning replacements or a refund. Regards, Vape UK.

Posted 2 years ago

“There is something seriously wrong with the pukka juice sent, bubbling in pipe, clear thin liquid and using a bottle in two days is not right?! I’m very suspicious of this stuff being fake.”

Helpful Report

Posted 2 years ago

“Website was easy to use. Delivery had a bit of a complication but ended up it was on time but I ordered 10 vape 5 geek bar and 5 elf bars out of the 10 4 of them where duds completely dead on opening. So was a waste of money wont be ordering again.”

Helpful Report

Posted 2 years ago

“My vape pen snapped after 2 days”

Helpful Report

Posted 2 years ago

Hi Keiren, Sorry to hear of this happening with the Vape UK CBD Pen Kit you purchased from us, perhaps you can drop us an email at info@vapeuk.co.uk, where we will assist you further with this. Regards, Michael @ Vape UK.

Posted 2 years ago

“Been having these elf bars a while now, bought some this week from here, same flavours as we normally get loacally, however these are lasting 0.5 day with mild use and flavours are off. Either a bad batch or these are fakes !!”

Helpful Report

Posted 2 years ago

“I have ordered 3 times from this company and every time the delivery has been late after paying for next day delivery, contacted customer services and was given excuses that truck was late in depot so I gave them the benefit of doubt, placed my third order and again payed for next day delivery and hey its not shown up again, phoned to make a complaint and was told I needed to pass age verification on the app, If I have a bank account I'm old enough to buy these products trust me guys this is a way of getting personal details from the customer its a scam avoid like the plaige as promised every time I've contacted these rude reprebates of a company ive been promised a refund for delivery still never received it.. avoid this company at all cost!!”

Helpful Report

Posted 2 years ago

Hi Chris, Sorry to hear you have been left feeling this way after having shopped with us recently. We have looked into your order history, which shows us the first order was placed on a Wednesday evening, after our cut-off time for delivery the following day, but can see it was successfully delivered on the Friday, as advised. The second order you placed on a Monday was unfortunately delayed by DPD at their depot, due to a missed trailer, something which we apologised for and refunded your shipping costs as a gesture of goodwill. As anyone can appreciate, when unforeseen circumstances like this result in the delay of a customers parcel, it is as frustrating for us as it is for the customer, but sadly out of our hands. Due to the rise in popularity of disposable vapes, we have had to upgrade our age verification software to help prevent vaping products falling into the hands of minors. This meant existing customers are now being asked to verify their age as a one-off legitimate check, which takes around 10 seconds to complete and will not be asked of again. Having a bank account in the UK does not require the account holder to be over the age of 18 years old, which is why it is important these one-off checks are carried out. We can assure you and our customers that our third party age verification partner, 1Account, are a trusted and legitimate company. With regards to the phone call you made, this was quite the opposite to what you have explained, with numerous members of staff overhearing the profanity and expletive language you used towards the colleague you spoke with, who remained calm and responded in a professional manner, explaining the above age verification process. Vape UK.

Posted 2 years ago

“Excellent and fast service! I’d recommend!”

Helpful Report

Posted 2 years ago

Hi Belus, Thank you for your kind words regarding the fast and excellent service you received, they are gratefully appreciated. One question we have, did you mean to leave us the 1* for this review, or was this an error, which should have seen a 4 or 5* rating for your review? Best regards, Michael @ Vape UK.

Posted 2 years ago

“was not happy with device purchased, fiddly to fill with liquid, therefore is no good to me, waste of money”

Helpful Report

Posted 2 years ago

Hi Siobhan, Sorry to hear you have been left feeling disappointed with the Joyetech eRoll device you purchased from us, which you explained you struggled and found difficult to get on with due to arthritis in your hand. As you have found, the eRoll device is one of the smallest devices on the market, so the offer is still there, should you wish for us to recommend you a more user-friendly device, just get back in touch at info@vapeuk.co.uk for more help. Best regards, Michael @ Vape UK.

Posted 2 years ago

“I've been vaping nearly ten years and suffer from chronic pain every day. The cbd oil didn't help at all and every time I used it I couldn't stop coughing.”

Helpful Report

Posted 2 years ago

“My vape broke after 2 hours it just wouldn’t work”

Helpful Report

Posted 2 years ago

“I bought bales before they were fine the kiwi passion fruit died after a day. I vaped on it a couple of times. It started making a weird noise.”

Helpful Report

Posted 2 years ago

“The juice is completely not worth price”

Helpful Report

Posted 2 years ago

“How can you deliver wrong product and also i didn't get any news from you guys!!”

Helpful Report

Posted 2 years ago

Hi Hwanuk, I am sorry to hear we have made an error with your order and for any inconvenience it may have caused you. We did email you on the 5th of July, but are yet to hear back from you. Please let us know so we can rectify this for you as quickly as possible. Kind regards, Michael @ Vape UK.

Posted 2 years ago

“I never actually received my purchase.”

Helpful Report

Posted 3 years ago

Hi Graeme, Sorry to hear you didn't receive your order, I have contacted you separately by email but had no response, as I had been in touch with Royal Mail, who confirmed to me there had been an issue with your parcel being held at the local delivery office, following your request to have it delivered to a different address to the one we sent it out to. They advised me that they would action the delivery office in question to send the parcel out for delivery, which when checking the tracking for your order, it now shows as having been delivered on the 21st April. We can only apologise for this delay on behalf of Royal Mail and for the inconvenience it may have caused. Best regards, Michael @ Vape UK

Posted 3 years ago

“Waist of money!”

Helpful Report

Posted 3 years ago

Hi Sorina, Sorry to hear you have had a bad experience with one of the products you purchased from us, we emailed you back in March in the hope of helping assist you further, but have not heard back from you. Please get back in touch, so we can help get this matter resolved quickly for you. Kind regards, Michael @ Vape UK.

Posted 2 years ago

“I'm sorry to say that I'm very disappointed I try to order some coils and e liquids but every time it requires me to verify my age and the site that you have dosen't work ot doesn't take my phone number credit card passport nothing so 4 times I had order cancelled”

Helpful Report

Posted 3 years ago

Hi Mandela, Thank you for leaving a review, sorry to hear you were experiencing issues on our website, all our age verification checks are carried out by our card processing software when payment is taken, without the need to verify your age on our site. When a customer first lands on our site, there are no immediate requests for age verification, only when you go through the checkout process do we then request you tick the box to state you are old enough, but without the need to enter any information, just confirmation by ticking the box. I can see you successfully placed your order, so hopefully you got round the issues you were experiencing but if you do have such problems in the future, just drop us an email and we will help assist further. We also emailed you regarding your review but are yet to hear back from you. Kind regards, Michael @ Vape UK

Posted 3 years ago

“Poorly labelled and advertised. Not returning to this site. Vampire vapes 10ml are not 50/50 as advertised they are 60/40. Also i order a Blueberry not a Blueberry slushy. I hate mint, and i make sure the ingredients do not include menthol. But just like other websites they either sent you the wrong option or advertise it as only fruity, when in fact they are mint.”

Helpful Report

Posted 3 years ago

“Just that loads of the liquid lids were smashed and not been put it good enough packaging and the kids were coming off but too much and I am really not pleased with it”

Helpful Report

Posted 3 years ago

“My vale is spitting and leaking through the airflow and haven’t even had it 1 week. very disappointed”

Helpful Report

Posted 3 years ago

Hi Chloe, We contacted you following your review and in correspondence with yourself requested you return the device to us, but we never heard anymore from you, as we were expecting it back to process a refund for you. Although a considerable amount of time has now passed, if by chance you still have the product and its original packaging, the offer of a refund is still there for you if you wish to return it to us. Kind regards, Michael @ Vape UK.

Posted 2 years ago

Vape UK is rated 4.8 based on 11,288 reviews