Vape UK Reviews

Name: Vape UK
Address: Vape UK, Unit 2a Victoria Trading Estate, Victoria Road, Brighton, Portslade
Rating: 4.84

4.8 Rating 11,288 Reviews

96 %

of reviewers recommend Vape UK

4.8

Based on 11,288 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01273 964252

Email:

info@vapeuk.co.uk

Location:

Vape UK, Unit 2a Victoria Trading Estate, Victoria Road, Brighton
Portslade
BN41 1XQ

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Vape UK 5 star review on 24th November 2021

Paula Cibotaru

Vape UK 5 star review on 23rd November 2021

Jaroslava Fercakova

Vape UK 5 star review on 11th November 2021

Stacey Lopez

Vape UK 5 star review on 8th November 2021

Jodie Nettleship

Vape UK 5 star review on 30th October 2021

Helen Jones

222

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had my vape like a week and it’s leaking already”

Helpful Report

Posted 5 years ago

“Product hasn’t arrived although it claims to have been delivered.”

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Posted 5 years ago

Hi, I have looked up your order and can confirm it is stated as delivered but you from the review i can see you haven't had it. If you would like to email us i am sure we can rectify this issue for you. Our email address is vapeuk.co.uk Kind Regards Jordan

Posted 5 years ago

“Was rubbish tank was really bad”

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Posted 5 years ago

“The item is faulty and currently on route back for refund. The Vape will not recharge and got hot whilst in use.”

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Posted 5 years ago

“Came with a faulty tank and glass, smashed under no pressure in my pocket. Dangerous... No replacement from Vape UK and no replies to any of my emails. Pathetic company and customer service after spending nearly £100 they just don't care so long as they have their money already.”

Helpful Report

Posted 5 years ago

Hi Charlie, You emailed to inform us the glass on your new tank had cracked and we advised you about the replacement glass which we stock. Unfortunately you had thrown the complete tank away. You then demanded we send you a whole new tank out in replacement. We advised you we could not do that and the email you sent after was very rude and demanding, which we don't appreciate, much the same as your review calling us a 'Pathetic company'. Regards, Vape UK

Posted 5 years ago

“order received, but bulb glass ordered does not fit my wismec Amor NS pro. It was in plastic and not glass that I wanted”

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Posted 5 years ago

“I requested 18 mg of tobacco flavor and was given 3mg. Waste of money.”

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Posted 5 years ago

Hi olajide, After checking your order details you ordered four bottles of amber gold tobacco in 3mg, i don't find it fair being left a one start review when this mistake was made on your end and you haven't attempted to contact us to ask for them to be changed. Kind Regards Jordan

Posted 5 years ago

“Every nicotine fluid I have tried just seems to burn. I have replaced the atomiser coil twice with same results”

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Posted 5 years ago

“I made my order 8 days ago and I havent recieved an order confirmation or my order, but the money have been taken from my account”

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Posted 5 years ago

Hi Jimi I have checked your order and both a confirmation and dispatch email were sent and the order was processed and dispatched on Monday 21st January, sent by Royal Mail Tracked and Signed. Although the aim is to deliver between 3 and 5 working days it can take up to 20 working days due to customs and your local postal service (this would take delivery up to 13th February). Looking at the tracking details your order has arrived at the Silkeborg distribution hub so I would expect you to receive this in the next day or two.

Posted 5 years ago

“Never received my items.”

Helpful Report

Posted 5 years ago

Hi Nicola, We did email you in regards to your order being shown as delivered by Royal Mail and the last email we sent you we never received a reply to, unfortunately it has now been left to late to open a case with Royal Mail/ Kind Regards Jordan

Posted 5 years ago

“I ordered an item 8 days ago, received an email saying it'd been dispatched straight away. Looked at the tracking and it's still not been sent. The only further correspondence was this request for a review ;-)”

Helpful Report

Posted 5 years ago

Hi Timothy, We are sorry to see there has been a mix up with your order, if you had of contacted us we could have looked in to this immediately for you and got it sorted. We shall re-ship your order today for you :-) Kind Regards Jordan

Posted 5 years ago

“Asked on delivery notes for vape to be left behind bin/back garden if no one was in. This was ignored and posted, dog destroyed delivery. Asked for a replacement and they said it was the royal mails fault so would not replace.”

Vape UK 1 star review on 20th January 2019

Helpful Report

Posted 5 years ago

Hi, I am sorry we couldn't resend your order but as per our delivery terms we can't relay any information to royal mail, We offer a service with DPD where you choose a safe location and have a one hour delivery text to your phone. This is avalaible for free for orders over £100 and for a small fee for orders under this value. Kind Regards Jordan

Posted 5 years ago

“Order placed - no sign of it and no care to resolve. Called to enquire - advised to wait - called again - advised to keep waiting. Yes it wasn’t a big order but my intention was if the service was good then I would use you as my main supplier. £22 down the drain, can’t be asked to chase or wait for your failed promises. Shame really”

Helpful Report

Posted 5 years ago

Hi Araf, Apologies for the inconvinience but do you know who it was you spoke to as we would never just advise a customer to wait on mulitple occasions, also after checking your tracking i can see the order was delivered by Royal Mail on 11/01/2019 which is two days after the order was placed on 09/01/2019 Kind Regards Jordan

Posted 5 years ago

“The tank gets so hot even in the briefest of use that you cannot touch it! A good smoothie cape but let down by the issue above.”

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Posted 5 years ago

“I am not too happy as it has 9 days and my product has still not arrived. I should re think from ordering from you again!”

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Posted 5 years ago

“My vape came broken, the battery was blown and I charged it overnight just to check if it was due to it being a new battery not holding charge but I’ve just wasted £40 on a vape that doesn’t work😡😡😡”

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Posted 5 years ago

“My order was placed 10 days ago and I paid extra for next day delivery. I understand Christmas is a busy time of year and Vape UK were helpful when I phoned to chase but my product has still not yet arrived. I’m very disappointed and I hope it is worth the wait.”

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Posted 5 years ago

Hi Luke, unfortunately the initial delay occurred due to you not putting a house number in your address. Then we hit Christmas and the subsequent backlog. Please do let me know if you do not receive this tomorrow and we will chase the depot for you.

Posted 5 years ago

“Hey we get wrong e cigarette we ordered 2 smoke prince stick and we get one of it and a prince baby stick and one 8ml buble glass is missing too!!!”

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Posted 5 years ago

“Not happy with my purchase spoke to vape to resolve matter but not happy as they could have easily sent replacement drip tip rather than having me to send it back especially this time of year don't”

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Posted 5 years ago

Hi Rose, as we explained, these drip tips are each completely unique as they are made from resin material. Natural differences in the finished product is normal. Each drip tip is matched to the fitment of the tank, so unfortunately we don't have any spares we can send otherwise we happily would have sent one for you. Also as previously explained we are happy to exchange this product if you return it to us. Vape UK

Posted 5 years ago

“was bent and really bad quality”

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Posted 5 years ago

Vape UK is rated 4.8 based on 11,288 reviews