Vape UK Reviews

Name: Vape UK
Address: Vape UK, Unit 2a Victoria Trading Estate, Victoria Road, Brighton, Portslade
Rating: 4.84

4.8 Rating 11,288 Reviews

96 %

of reviewers recommend Vape UK

4.8

Based on 11,288 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01273 964252

Email:

info@vapeuk.co.uk

Location:

Vape UK, Unit 2a Victoria Trading Estate, Victoria Road, Brighton
Portslade
BN41 1XQ

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Vape UK 5 star review on 24th November 2021

Paula Cibotaru

Vape UK 5 star review on 23rd November 2021

Jaroslava Fercakova

Vape UK 5 star review on 11th November 2021

Stacey Lopez

Vape UK 5 star review on 8th November 2021

Jodie Nettleship

Vape UK 5 star review on 30th October 2021

Helen Jones

222

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was sent the wrong product”

Helpful Report

Posted 5 years ago

“I ordered a starter kit on Wednesday 19th September and paid postage for next day delivery and still have not received it.”

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Posted 5 years ago

“I ordered the dark Berry ice flavour CBD liquid however when it arrived this morning I found the seal was already broken. Also looked like it had been used because there was only 8ml of liquid in the bottle. Won't be shopping here again and I won't be using the damn liquid either. I've wasted money I can ill afford to lose.”

Helpful Report

Posted 5 years ago

Hi Kathleen, sorry to hear this, are you able to get in touch with us directly so we can resolve this issue for you. Our email is info@vapeuk.co.uk or you can speak to us on 01273 964252. Thanks

Posted 5 years ago

“bought a 8ml tank and 2 sets of coils, the coils burnt out after less than 12 hours use and the tank cracked in a few days. when using the QR code on the back it states that its not a genuine product. dont buy from this website.”

Helpful Report

Posted 5 years ago

Hi Oliver, I believe my colleague has spoken to you about Smok's verification system not being 100% reliable, as others have found online as well. I can confirm we only sell 100% genuine items and always will do.

Posted 5 years ago

“I’m sure when I receive my replacement the vape will work but the original one sent wasn’t working at all. I’ve got a return label to send the faulty one back and hope the replacement works. The customer service team were quick to respond and have organised a return label”

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Posted 5 years ago

“Didn’t even work”

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Posted 5 years ago

“well my order hasn’t arrived yet so one star for that.”

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Posted 5 years ago

“Ordered glass for a cascade baby was sent the 7ml cascade glass and cost £7 including delivery no thanks”

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Posted 5 years ago

“I haven't received it yet”

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Posted 5 years ago

“Ordered Friday, said I'd get next day delivery, it's now Wednesday, and I've still received nothing, won't be ordering from here again.”

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Posted 5 years ago

“Never received my purchase.. have been waiting for 3 weeks now, thought it was estimated to arrive in 1-3 work days.”

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Posted 5 years ago

“Still haven’t received my item 😔”

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Posted 6 years ago

“Liquid splashed out and blistered my finger. Will be returning! 😔”

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Posted 6 years ago

“Massive scratch on screen not impressed about it delivery was quick but obviously paying over £50 for a device would of expected it to be in excellent condition which unfortunately it isn’t.”

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Posted 6 years ago

“Not happy received my order a smok Prince kit and within 5 minutes of setting up all juice leaked out emailed vape uk and so far no reply NOT HAPPY”

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Posted 6 years ago

“The unit broke, replacement parts difficult to get and impossible to fit”

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Posted 6 years ago

“Glass didnt fit my tank for my rba coil”

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Posted 6 years ago

“I ordered 2 bottles of liquid and have paid £2.99 for 1-3 days delivery time and it's been 4 days and the goods have still not come, not up to standards really as I have paid for 1-3 days guaranteed delivery.”

Helpful Report

Posted 6 years ago

Hi Kaya, I am sorry you've not received your order yet. There is currently a back log of deliveries following Easter which is frustrating I know. Unfortunately this is out of our hands but if your order doesn't arrive by Monday please get in touch and we will send it again for you. The 1-3 days we state is a guideline but it doesn't say it is guaranteed. Royal Mail say next day delivery is achieved with 93% of first class post but we have now amended the description of this service at the checkout to avoid any further confusion and for this we apologise. We do offer a next day service with DPD Local as an upgrade on orders under £60, and free of charge over. Many thanks, Chris

Posted 6 years ago

“I ordered replacement glass 6 days ago and it still hasn’t arrived.. won’t be ordering again because delivery said 1-3 working days”

Helpful Report

Posted 6 years ago

Hi Michael, I am sorry you've not received your order yet. There is currently a back log of deliveries following Easter which is frustrating I know. Unfortunately this is out of our hands but if your order doesn't arrive by Monday please get in touch and we will send it again for you. The 1-3 days we state is a guideline but it doesn't say it is guaranteed. Royal Mail say next day delivery is achieved with 93% of first class post but we have now amended the description of this service at the checkout to avoid any further confusion and for this we apologise. We do offer a next day service with DPD Local as an upgrade on orders under £60, and free of charge over. Many thanks, Chris

Posted 6 years ago

“Ordered Monday morning first class and its now Friday evening and order still not here,,,,not good!!!”

Helpful Report

Posted 6 years ago

Vape UK is rated 4.8 based on 11,288 reviews