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Very Reviews

1.7 Rating 1,623 Reviews

18 %

of reviewers recommend Very

Company Reviews

Read Very Reviews

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 16th March 2024

Very 1 star review on 9th November 2023

Very 1 star review on 27th October 2023

Very 1 star review on 23rd April 2023

Very 1 star review on 23rd April 2023

Very 1 star review on 28th March 2023

Very 1 star review on 23rd December 2022

38

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel sent and not delivered, parcel on its way back to them. not to sure if Yodel and very work together, take your money pretend to send a fake package, track it all around the country and send it back. very strange. contacting very and yodel is very very hard. I will never buy from them again and I really hope other people don't either.”

Posted 1 year ago

“Absolute w@£k. Missing parcel . Staff don’t understand English . Impossible to get anything sorted . Never again”

Posted 1 year ago

“Ordered 2 items one of them was the wrong size. Called customer service, the lady on phone very unapologetic couldn’t care less that the item I bought was a gift and that returning would take up to two weeks to receive a refund. I said I want to make a complaint and I want an apology I then received an email saying - “we are sorry you felt the need to complain. We now consider this case closed”. There is a company who couldn’t care less about the customer. Don’t bother with them.”

Posted 1 year ago

“Shocking paid for washing machine no delivery advises not sorting out really difficult communication is shocking”

Posted 1 year ago

“Still not received item after 16 days and unable to speak to anyone”

Posted 1 year ago

“over a week late delivery - no emails - no updates, nothing - hours spent chasing for an update then finally just refunded me - i'll never shop with Very again i'd rather spend more elsewhere and get the service.”

Posted 1 year ago

“I ordered an item from Very on August 16th- it was delivered to the specified store but I didn't collect it in time which showed in the tracking history. Since then I've received two emails recharging it and when I checked the history again it said it was ndelivered to the same Click and Collect store on both Oct 25th and also Oct 28th TWO MONTHS after the original order and signed for by someone caled "jess" both times- which doesn't make sense!Also the person I spoke to at the store said they don't sign for Click and Coillect items anyway so someone is lying! Ive spoken to Very 3 times so far- they promise to remove the charge but don';t or they remove it then slap it on again! You need a code to collect an item and I've never given this store a code fr this item!”

Posted 1 year ago

“Sad to say I am going to pay off my account after several years of using Very. Simply impossible to get anything sorted out for a wrong order sent to me which I returned with lots of information about it being wrong. They are still charging me for an item that I didn't receive in the wrong order! So disappointed. I even ordered from them again before I realised that had totally not acknowledged the information I sent with the wrong order. Terrible wait and expensive to use customer service and the complete waste of time virtual assistant. Sk disappointed and dong trust that they will get things right in future.”

Posted 1 year ago

“Please people out there AVOID AVOID AVOID there interest rates are crippling and in this unstable financial climate they are not prepared to help. There prices are high and their customer services staff are rude and unhelpful. They don't care and will tell you it's not there problem as you the customer made the decision to get into debt and they expect payment on the days they decide not when you can manage them. PLEASE PLEASE PLEASE think very carefully before you make any purchases with this company. There are much better retail online services that are willing to listen and much cheaper with no or low interest payments. Don't do it to yourself read all the reviews before you get trapped with Very.”

Posted 1 year ago

“Rubbish do not use them!!!!!! Tried to by on buy now pay after 6 months. They sent an order conformation so I was expecting the item. Went on my account to track order and it had been declined. No email to let me know. Spoke to customer service( overseas) who I struggled to understand who put me through to someone else. They informed me that yes I had been declined they wouldn’t explain why. But said if I paid in full I could have the item. Which is exactly what I did, they took the money and still declined the order. At this moment we have been waiting on the phone to our bank to find out where the money is. Very customer service is very very bad. I was spoken to by a very hard nosed women who wasn’t very helpful at all. In fact she was awful!!!!!!”

Posted 1 year ago

“Just been told by a customer service representative they are not willing to help and that was after 3 other cut me off willing to take your money but not willing to sort out the mess this has happened on numerous occasions won't ever be using them again and definitely won't recommended their services to anyone. Please don't ever do a per order as you won't get the item day of release as that clearly won't happen”

Posted 1 year ago

“Ordered a ps5. They gave me tracking details. Item didn't arrive. I called them after a month! They then tell me it's out of stock. How ridiculous!”

Posted 1 year ago

“Don’t bother ordering from here. I returned a pair of shoes a month ago and still haven’t been refunded can’t get in contact with them this is ridiculous.”

Posted 1 year ago

“0 stars!! I received an email on the 18th October stating my parcel had been delivered and was ready to collect. I then received another message on the 20th October reminding that my parcel was ready to collect. I went to collect my item on the 21st October and was told by a worker at the Texaco garage that my parcel was not there and it had not been delivered. After spending 40 minutes in the Texaco garage and then 1 hour on a Web chat with yodel and then another hour on the phone with Very I was told my parcel had been delivered and it had been signed for by a employee of the garage on the morning of the 18th at 9:21 and that the package was not with Yodel. I was advised to wait 2 days to see if my parcel would arrive even though all claimed they did not have my parcel. After spending half of my only day off chasing a watch I had brought a week in advance because it was a gift, I was still without a present, less petrol and less time and empty handed and embarrassed. I then received an email on 22nd October, 1 from very and 1 from yodel stating that my parcel had now been delivered to the garage and was ready to collect. The code given was the exact same code emailed to me on 18th October. Yodel nor Very have even given me an explanation as to why my parcel was not at the Texaco garage when I went to collect on the 21st even though i received 2 messages stating it had been delivered and may be collected, along with no explanation as to why if it had been delivered on the 18th like I was told, was it only delivered on the 22nd October. The customer service throughout was disgusting..the Texaco employee was rude and uninterested..Yodel only offer a Web chat and both yodel employees I spoke with offered no help other than to advise that my parcel had been delivered and to wait so they can speak with the depot team in 48 hours (I kept a screen shot of the whole chat), Very did give more information..that my parcel had been delivered and singed for providing me with a time and name however, they could only advise to wait 2 days as the parcel may still arrive (remember according to Very & Yodel its already been delivered). As a customer, the lack of customer service provided to me was shocking! There was no empathy, long waiting times, having to repeat myself when passed to a new employee, Yodels ridiculous live Web chat, no acknowledgement as to the inconvenience this all caused me not to mention the embarrassment of not having the present I had promised. Although I was assured that I would receive a telephone call, no one from either company (Very & Yodel) have called me back as promised. I will not be purchasing anything from Very that involves Yodel ever again and my loyalty as a Very customer is now in question!!!”

Posted 1 year ago

“This is a review left by me on TrustPilot. I updated it today and will keep updating until I have my issue resolved. Last month I changed my address with this company, or so I thought. I did this both on the phone and online. Yesterday I ordered two items, a washing machine and a microwave. Several hours later I received a tracking message to say that the microwave was being delivered to my old address. On checking my account I could see that the microwave was indeed going to my old address, but the washing machine was coming to my new address on a different day. I checked my account details and my address is shown as my new one. I rang Very, and was told that they had me registered at my old address. I asked why my two items were being sent to different addresses, when I ordered them at the same time, but couldn't get an accurate answer. Instead I was told to call the delivery company myself and cancel the delivery. I have spent half the morning trying to do this to no avail. I looked on Verys website to see how I complain, but you just get a customer service number with no complaint option. Therefore I would likely end up speaking to the same person who told me to call the delivery company. I also tried to change my address again, however I don't have a house number, just a house name, but the woman that I was speaking to, couldn't comprehend this and insisted on a house number. At this point I gave up and hung up. In this day and age, do we really need these big companies to be this incompetent. I thought I would put an update on this review. The rating remains as one star. The item has been shown as delivered with a signature. This however is not to my home address, and it wasn't signed for here. However the washing machine did show up on Tuesday. On leaving my first review, I received an e-mail stating that Very wanted more details to contact me, I sent the details five days ago, however have heard nothing. I admit I do have a poor mobile phone signal, but how about a call to my landline or a message.”

Posted 1 year ago

“Stop with the chrismas adverts in October you prats”

Posted 1 year ago

“AVOID AT ALL COSTS, WILL MESS UP ANY FUTURE CREDIT THAT YOU SPEND YEARS TRYING TO ESTABLISH!! I stupidly opened an account with Very to get a tumble dryer. I make all my payments on time every month. Last month I made my payment early so that I was out of the way to then get an email telling me I'd missing my payment, i panicked and made another payment 27mins after the day it was due to be told me payment was now late!! I rang up customer service to be told I made my first payment too early, even though I'd only made it 2 weeks prior and I would now get a late mark, i then got a late fee plus a mark on my credit score and now other credit accounts have taken all of my credit off me!! Absolute joke. Avoid at all costs.”

Posted 1 year ago

“I purchased a Hugo Boss Ring which was faulty, Very’s incompetent system allowed my account to be defrauded & as result they changed my account number, it took in excess of 6 months for them to close the compromised account, so every month I had to call them to physically make the payment over the phone, every month they struggled to sort the payment out & even though they promised I would have online account access, they never sorted it out so I just had to call month after month with no regard from them, this took in excess of 7 hours of my time down to this company being incompetent. So when the ring become faulty, I could not return it online as the items I had purchased before the fraud were not listed, so once again I called, another 90 minutes ago of my time on the phone to a foreign employee who could not understand me & they eventually advised I was to returned the item, I added a note advising the old account number, the new account number, the item number & my details, a month went past & I heard nothing, I once again called & they could not understand me, then I get a email advising they had the item back but could not refund it as it was not on my account so could I call them, at this point I was fuming, the lady I spoke to was arrogant, rude, unhelpful & continuously spoke over me, she refused to let me speak to a manager & transferred me to another colleague, she said she had a raised a complaint, she promised I would receive a refund in 7-10 days, gave me this email address to make a complaint Securityandprivacy@theverygroup.com, 3 weeks later & not heard a thing, tried to email to this email address again, tried to speak over Facebook, now they say they have no active incoming email address & they refuse to call me back. What type of company has no incoming email address or chat, they are thieves, they must do this so they can keep peoples money as their foreign employees do not understand English, please avoid this terrible company, keep my money, you have robbed me but I will shout it at every given opportunity 😡😡😡😡😡 Sort your business out, you’re a disgrace!!!”

Posted 1 year ago

“AVOID ! Don’t open an account with them and don’t be fooled with the 3 interest free payments. It’s a trap ! The online order transaction will be approved and then they will cancel the credit and Then they will ask you to pay using another mode of payment telling you that they can’t cancel your order. And then I just realised they made a hard search on you. This was not properly explained / clearly visible on Terms and condition. I honestly been maintaining my high credit score for 15 years and been careful not to jeopardise it BUT VERY did it ! The only reason why I initially ordered the DJI Avata is because I will get an Avios points and definitely can pay it in cash however I was lured with the interest free offer . My advise is just don’t do it with them . In my case my score was affected because of it.”

Posted 1 year ago

“Stealing money from your card, saying they are not able to authorize the payment - but charging your card. 40 min on the phone, still waiting for the customer adviser to respond. I wish I'd read reviews before placing an order, and I don't recommend this scam to anyone”

Posted 1 year ago

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Very is rated 1.7 based on 1,623 reviews