Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,721 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charged extortionate interest on buy it now pay later offer”

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Posted 7 years ago

“Ordered item and paid for next day delivery. 3 days later still hasn't arrived. Phoned them and they said it will be back in stock on Tuesday and delivery on Wednesday. On Friday evening phoned them again and NO, still not send. I wasted almost 2 weeks and they kept my £200 for 2 weeks.”

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Posted 7 years ago

“Customer Service deplorable, rude, condescending, incompetent, unprofessional”

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Posted 7 years ago

“Both Very and Next have an excellent delivery and returns service. Orders are delivered free to local shops and they will accept returns free of charge.”

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Posted 7 years ago

“always happy with the quality of purchases and customer service.”

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Posted 7 years ago

“Buy now pay later is an absolute joke. I will never recommend very. Customer service is the worst I have ever experienced.”

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Posted 7 years ago

“Absolute jokers! I have wasted so much time with Very, my account was frozen online and was told to call customer service,. When I called customer service they said they couldn't find an account so to open a new one. I said I was in my account and just needed help - there was no help (they just hung up!) So I did open a new account, applied for the credit, got approved, placed an order on the Take 3 method. I paid in 1/3 and a day later they cancelled the order and froze the account again. When I called they said they had no further details and I could not use the credit facility. END OF! The customer service is non-existent! AVOID”

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Posted 7 years ago

“I have had the account for a year now and about 6/7 times out of the 12 months they have taken my payment and it leaves my bank then something happens their end and the money comes back in my account but I don’t get notified and I get charged for interest and a mark on my name for late payment. This week I made sure I made the payment 5 days early and because we really want the account closed both me and my partner made separate payments. We got emails accepting payment but neither payments came off our account even though the money has left my bank. I phoned up they told me to try paying again I questioned this as I had already paid but they said I would get it back. I made another payment it still hasn’t come off my account. The final payment date was yesterday and in total I made payments of £90 and none of them have come off my very account and they have now charges me interest for no payment even though I have made 4 separate payments. I tried speaking to someone again and they hung up on me. I spoke to someone on live chat and they said it’s being investigated but they can’t take the late payment charge off. So even though I’ve done my part and they have made a huge mistake they charge me. I have reported them to my solicitor and going to speak to the financial ombudsman as I’m sure what they are doing is illegal. Please never shop with very”

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Posted 7 years ago

“Great quality goods and fast delivery, good customer service.”

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Posted 7 years ago

“I ordered a Xbox One X and it was great to start with it was delivered the following day and looked in immaculate condition, not only to turn it on and begin my experience with a system error...turned it off and then I was logged in to a complete strangers profile, downloading their previous games and so on. Got on the phone to Very just to hear a guy say erm about 20 times and just being totally unhelpful. I’ve returned it and will not be paying the amount they are asking off me. They clearly don’t check what they are sending out as they had brand new accessories with the Xbox. Totally not worth the risk and will not be using this company again.”

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Posted 7 years ago

“Very have always have excellent deals on especially with bigger every day electrical products”

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Posted 7 years ago

“Poor experience from purchase to delivery. Arrived late disappointing my 9 year old boy on his birthday. Customer service VERY rude & unhelpful. Customer complaints promise gesture of good will by way of apology which is not honoured. I have wasted enough of my life dealing with this company. Will not use again. VERY VERY POOR”

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Posted 7 years ago

“I will never shop with Very again and advise anyone else to avoid this company at all costs. The customer service team is based in South Africa. Whilst they are polite on the phone they do not do what they say. They have charged me for one fridge twice and despite evidence that I do not owe them money they refuse to accept the evidence they are presented with, insisting that Mastercard will reveal something different about my account than what I can see. They waste everyone's time except their own because clearly they do not care about the customer. It is the worst website and customer service I have ever come across. They make the customer run round in circles and continuously ask the same questions, despite having the answers. Basically they are useless and would advise everyone to steer clear of this company.”

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Posted 7 years ago

“Who all this people who gives 5 star score to Very???Really , the company is awful , don't understand how they do profit , been sold twice sport watch and twice couldn't get product to be delivered , twice they told me that its been lost ( Karl, twice been lost!!!@)most funny thing that I made another order for same product and guess what, same tracking number , same problem))) great job”

Helpful Report

Posted 7 years ago

“My go-to site when I'm looking for clothes, gifts and household items. Orders arrive quickly and returns are easy. Payment plans are convenient and make larger purchases affordable. Choice is wide, and there are bargains to be had, all year round. Wouldn't be without my account.”

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Posted 7 years ago

“Need to retrain your customer service people rude rude rude. She behaved like she was doing me a favour just by talking to me . Will not be ordering again.”

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Posted 7 years ago

“Everything would NEVER order again”

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Posted 7 years ago

“Bought Tv which turned out to be faulty, contacted very who passed me over to the manufacture of the TV to deal with it? told they would send out a repair engineer who arrived to be told it needed a new part and he would have to take the TV away. Informed it be away for 5 days. 5 days pass still no TV called repair company to be fobbed off with poor excuses ie: part not in stock to part getting shipped, to courier has the part? then contacted very to inform them after all I bought TV direct from them to be told by an online agent that it takes 14 to 21 days to do a repair, them he tells me the parts with the repair company and tv would be out to my address in the next 48 hours as they just called the repair company which was another lie as he didnt have me on hold long enough o speak to them. nearly 4 weeks have pasted and no one from verys complaint department has called me to resolve the matter told lie after lie from this company, customer service is a disgrace. they have a cheek to say I'm a VIP customer but they treat me like this. hate to see how the treat there none VIP customers? Have now spoken to trading standards and watchdog regarding the matter and now gong to seek legal advise as this company dont care they get your money and that's it. if I dont pay they contact me in a second I bet. Told they call me still no one calls. liars liars liars.”

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Posted 7 years ago

“easy to trasact and theres a lot of payment plan to choose from.overall stisfied.”

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Posted 7 years ago

“If I could score nil I would do, tried to buy a couple of small items with a visa debit card which would have meant a cash sale,however it kept pushing me to a credit agreement and asked the most intrusive questions which I was not willing to answer. So won't be using them again. BEWARE!!!! Even writing this review can't be done without them being able to trace it.”

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Posted 7 years ago

Very is rated 1.7 based on 1,721 reviews