Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,714 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

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“I have had the account for a year now and about 6/7 times out of the 12 months they have taken my payment and it leaves my bank then something happens their end and the money comes back in my account but I don’t get notified and I get charged for interest and a mark on my name for late payment. This week I made sure I made the payment 5 days early and because we really want the account closed both me and my partner made separate payments. We got emails accepting payment but neither payments came off our account even though the money has left my bank. I phoned up they told me to try paying again I questioned this as I had already paid but they said I would get it back. I made another payment it still hasn’t come off my account. The final payment date was yesterday and in total I made payments of £90 and none of them have come off my very account and they have now charges me interest for no payment even though I have made 4 separate payments. I tried speaking to someone again and they hung up on me. I spoke to someone on live chat and they said it’s being investigated but they can’t take the late payment charge off. So even though I’ve done my part and they have made a huge mistake they charge me. I have reported them to my solicitor and going to speak to the financial ombudsman as I’m sure what they are doing is illegal. Please never shop with very”

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Posted 7 years ago

“Great quality goods and fast delivery, good customer service.”

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Posted 7 years ago

“I ordered a Xbox One X and it was great to start with it was delivered the following day and looked in immaculate condition, not only to turn it on and begin my experience with a system error...turned it off and then I was logged in to a complete strangers profile, downloading their previous games and so on. Got on the phone to Very just to hear a guy say erm about 20 times and just being totally unhelpful. I’ve returned it and will not be paying the amount they are asking off me. They clearly don’t check what they are sending out as they had brand new accessories with the Xbox. Totally not worth the risk and will not be using this company again.”

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Posted 7 years ago

“Very have always have excellent deals on especially with bigger every day electrical products”

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Posted 7 years ago

“Poor experience from purchase to delivery. Arrived late disappointing my 9 year old boy on his birthday. Customer service VERY rude & unhelpful. Customer complaints promise gesture of good will by way of apology which is not honoured. I have wasted enough of my life dealing with this company. Will not use again. VERY VERY POOR”

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Posted 7 years ago

“I will never shop with Very again and advise anyone else to avoid this company at all costs. The customer service team is based in South Africa. Whilst they are polite on the phone they do not do what they say. They have charged me for one fridge twice and despite evidence that I do not owe them money they refuse to accept the evidence they are presented with, insisting that Mastercard will reveal something different about my account than what I can see. They waste everyone's time except their own because clearly they do not care about the customer. It is the worst website and customer service I have ever come across. They make the customer run round in circles and continuously ask the same questions, despite having the answers. Basically they are useless and would advise everyone to steer clear of this company.”

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Posted 7 years ago

“Who all this people who gives 5 star score to Very???Really , the company is awful , don't understand how they do profit , been sold twice sport watch and twice couldn't get product to be delivered , twice they told me that its been lost ( Karl, twice been lost!!!@)most funny thing that I made another order for same product and guess what, same tracking number , same problem))) great job”

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Posted 7 years ago

“My go-to site when I'm looking for clothes, gifts and household items. Orders arrive quickly and returns are easy. Payment plans are convenient and make larger purchases affordable. Choice is wide, and there are bargains to be had, all year round. Wouldn't be without my account.”

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Posted 7 years ago

“Need to retrain your customer service people rude rude rude. She behaved like she was doing me a favour just by talking to me . Will not be ordering again.”

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Posted 7 years ago

“Everything would NEVER order again”

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Posted 7 years ago

“Bought Tv which turned out to be faulty, contacted very who passed me over to the manufacture of the TV to deal with it? told they would send out a repair engineer who arrived to be told it needed a new part and he would have to take the TV away. Informed it be away for 5 days. 5 days pass still no TV called repair company to be fobbed off with poor excuses ie: part not in stock to part getting shipped, to courier has the part? then contacted very to inform them after all I bought TV direct from them to be told by an online agent that it takes 14 to 21 days to do a repair, them he tells me the parts with the repair company and tv would be out to my address in the next 48 hours as they just called the repair company which was another lie as he didnt have me on hold long enough o speak to them. nearly 4 weeks have pasted and no one from verys complaint department has called me to resolve the matter told lie after lie from this company, customer service is a disgrace. they have a cheek to say I'm a VIP customer but they treat me like this. hate to see how the treat there none VIP customers? Have now spoken to trading standards and watchdog regarding the matter and now gong to seek legal advise as this company dont care they get your money and that's it. if I dont pay they contact me in a second I bet. Told they call me still no one calls. liars liars liars.”

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Posted 7 years ago

“easy to trasact and theres a lot of payment plan to choose from.overall stisfied.”

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Posted 7 years ago

“If I could score nil I would do, tried to buy a couple of small items with a visa debit card which would have meant a cash sale,however it kept pushing me to a credit agreement and asked the most intrusive questions which I was not willing to answer. So won't be using them again. BEWARE!!!! Even writing this review can't be done without them being able to trace it.”

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Posted 7 years ago

“As with most of the 11,000+ reviews here I can honestly say Very/Littlewoods/shopdirect are without doubt the worst company I have ever dealt with. Customer service here is more like customer contempt. I wish I had never purchased anything from these clowns, as a result my impeccable credit rating has been seriously impacted. I bought a dishwasher from Very.co.uk. Was the cheapest price I could find and they offered by now pay later. Why not I thought, that was my first mistake. In the first month I received a letter saying that a payment was due on my account, strange I thought - BNPL shouldn't have meant a payment was due. Anyway, made a payment. Next month, same again. Called Very and asked the adviser why I was being asked for payment on a BNPL purchase, no idea said the adviser, you shouldn't have been asked for a payment. Next month, same again. Made another payment. Next month I got a letter saying a charge had been applied. Called again, got bounced around, no one could explain why. Adviser lodged a complaint on my behalf. Next day a rude, abrupt woman calls me and said I didn't make a payment to the right 'part' of the account, I'd made a payment to the BNPL part of the account and not to the part where the delivery charge had been applied. So despite having one a account, one account number and having made payment to BNPL as that was the terms on which i had made the purchase I was supposed to know there were 'sub accounts' within my account. The UX of the website is unclear, none of the letters outlined this and none of the advisors could explain it to me. Even though I had inadvertently paid £40 to non-interest bearing parts of the account the rude woman thought I was dodging the £7 that did incur interest. Her advice was contact the financial ombudsman. This tail goes on and on, numerous calls. Refusal to close my account when I fully paid it up. 57 day response times to complaints that are never resolved anyway. It's a long boring tale but the upshot is my previously very good credit score has been ruined and they don't care. I could not discribe accurately what a shower of excrement this company is. Best thing is they have a 'Customer Excellence' team. Jokers. What an oxymoron that is. It is my opinion that they deliberately obscure this BNPL / delivery charge thing to enable them to charge customers as a racket to make more money and they think nothing of wrecking people's credit rating. Any complaints result in their advice being to take it to the Ombudsman. They don't care about customers and need investigation by Trading Standards, Watchdog and The Hague”

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Posted 7 years ago

“Great products, great credit options, great fast delivery.”

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Posted 7 years ago

“Have the awesome options of payment, easy return proces, strongly recommended.”

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Posted 7 years ago

“Ordered child's bike. Received a used bike. Disgusting customer service. Call centre in India. Promised two call backs. No callback received. So I bought another bike from a toyshop. Looks like no hope of a refund. The most awful buisness I have ever had the misfortune to deal with. Yodel equally as bad. They didn't collect the bike. Said tbey'd tried to collect it. Rubbish liars. AVOID AT ALL COSTS”

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Posted 7 years ago

“Last chance get £50 back when you spend £100+ by 19/08/18. Click for code, details & exclusions bit.ly/2LzTzDB Opt out text STOP to 66645”

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Posted 7 years ago

“Delivery promised for 09/10/18 I booked the day off work, no delivery, no appolgy still no delivery. The people at very can’t seem to tell me where it is either.”

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Posted 7 years ago

“DO NOT USE THIS COMPANY! Failed delivery twice, each time delivery postponed by two days. Customer Service hung up phone to me nearly every time I phone. Refusing to refund - been about three weeks now. Saying that they won't refund till the item is back inter possession but it never left them and was never delivered. Order cancelled and bought elsewhere. Disgraceful service and complete lack of desire to help. DO NOT USE THIS COMPANY!”

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Posted 7 years ago

Very is rated 1.7 based on 1,714 reviews