Very Reviews

“ Just tell you that you have to reorder at the new price. ”

“ Realising that the product was now showing as being 'out of stock' and later showing the price had been increased by £20 i resolved myself that i would not be getting my purchase. ”

“ They advertise on TV that they'll text you payment reminders, however with me they didn't and I paid the price! When I said I was closing the account (this is when I eventually managed to speak to someone) there was a verbal shrug of the shoulders and not even a muted thank you for all my business over the preceeding years. ”

“ The worst company ever. If I could I would give them 0 stars. Ordered from them, paid extra for the next day deliVery. Never got the item and it’s already been 3 days since order has been placed. DON’T ORDER FROM Very. ABSOLUTE GARBAGE. ”

“ So annoyed with Poor customer service from Very item ordered with next day deliVery, deliVery not received and what a hassle to get redress, ha ha they offered to refund my deliVery, and I should think so!!!! Last order with Very as there has been multiple issues with there deliVery courier. ”

“ If I could rate 0 stars I would … Ordered a bunk bed … NEVER EVER AGAIN would I use Very … awful from start to finish bed arrived they had sent me two boxes of the bed so received half the bed and two boxes of random wardrobe pieces with clear labelling stating it was a wardrobe…so I rang them customer services was awful they said they couldn’t just send the missing boxes out and collect the wardrobe I would have to send all 4 packages back to them be issued a refund in 14 days and have to re order all over again and then wait days for it to be re delivered ! 😡 They were no help on the phone and to be honest had a Very bad attitude from start to finish. Not only that I paid for the bed in full of my debit card and at first they declined my order before calling me to say actually they would fulfill the order. I rang them again and I re ordered the same bed again the lady I spoke to was completely different she was great and Very apologetic but was told they would upgrade to next day deliVery for free low and behold the day of deliVery I get a text to state it can’t be delivered as not all the pieces were at the depot … iv now cancelled all the orders …so iv now bought 2 beds and have nothing to show for it !! Im currently awaiting over £650 in refunds and this takes up to 14 days !!! Im lost for words at how this company operates and how it’s run avoid at all costs ! ”

“ Zero stars if I could report that. Very sent me a used item. No security hygiene seal, tangled cord with hair in the curlers. Absolutely disgraceful service. How can a used item be dispatched as a new product when returns is a different address! ”

“ I returned it via courier on 2nd Janat this is the only method to do returns. ”

“ Returns are taking so long to be credited back to my acc, I have to keep phoning to query this. ”

“ the last 20 mins on hold! all they said they would do is refund the collection fee. ”

“ The advisor told me they had no record of the return, it must be lost at their end and she would issue a refund. ”

“ So annoyed with Poor customer service from Very item ordered with next day deliVery, deliVery not received and what a hassle to get redress, ha ha they offered to refund my deliVery, and I should think so!!!! Last order with Very as there has been multiple issues with there deliVery courier. ”

“ They were super efficient at charging my credit card - but after sales service has been a disgrace. ”

“ Zero stars if I could report that. Very sent me a used item. No security hygiene seal, tangled cord with hair in the curlers. Absolutely disgraceful service. How can a used item be dispatched as a new product when returns is a different address! ”

“ appauling customer service. ”