Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,705 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute joke of a place! Guaranteed delivery for Xmas so I order some items. Then get email saying delivery on 30th Dec and 13th Jan. Called them to be told I couldn't cancel and would have to refuse the parcel to get my cash back. What if I am working when it arrives? Now and rush to try and find replacements. Will not be shopping here again”

Helpful Report

Posted 5 years ago

“I bought it at Very, the money went out of my bank account and the order appears declined.”

Helpful Report

Posted 5 years ago

“Avoid this company....THEY WILL TAKE YOUR MONEY AND MOT DELIVER YOUR GOODS...THATS WHAT THEY DID TO ME ...XMAS PRESENTS FOR MY GRANDDAUGHTER....PLEASE AVOID THIS UNSCRUPULOUS COMPANY EITH NO MORALS !!!”

Helpful Report

Posted 5 years ago

“Avoid this company..... Ordered items for Xmas for my granddaughter...after they sent me a voucher for £30...took my money delivery details ect ECT and then a day later orders been declined no reasons no comment rang them 3times still no explanation...promised manager to call me back...still no call...they gave me a promo voucher sent me emails to promote...but for no reason they stopped items ...security issuie is the only thing they could say....well Mr Very have a good Xmas NOT...as you have spoilt my granddaughters PLEASE AVOID VERY THEY ARE FALSE UNSCRUPULOUS COMPANY...THEYLL TALE YPUR MONEY AND NOT DELIVER!!”

Helpful Report

Posted 5 years ago

“SHOCKING COMPANY, I ordered a Nutri bullet 900 priced at £70, they sent me a magic bullet blender which on their website is £30. Spoke to the online help who said I do not have enough available credit to order a replacement. Then they said they will allow it as a one off... I DIDN'T RECEIVE THE ITEM I ORDERED WHY SHOULD I PAY FOR IT AGAIN AND WAIT FOR A REFUND OF THE WRONG ITEM I AM RETURNING? To make matters worse the item was a Christmas present and the Actual item I ordered can't be delivered until after Christmas?? I've already paid for it! And to make matters worse I can't put a return through online due to the type of item... This company is an absolute joke!”

Helpful Report

Posted 5 years ago

“DO NOT BUY CHRISTMAS TOYS FROM VERY The are faulty and the company does not care They have ruined Christmas for my Granddaughter Shame on you VERY I shall spread the word on all social media platforms”

Helpful Report

Posted 5 years ago

“If I could leave less than One star I would. They change delivery preferences at the last minute in which they will add a delivery fee. Items not always delivered, Be prepared for long waits and long phone calls, customer services is shocking as they say “they can’t understand you” and get you to repeat yourself consistently. Worst experience. Account closed down now. Also say you owe money when you don’t and if unchallenged would more than likely take your money without a dispute.”

Helpful Report

Posted 5 years ago

“Do not use this company Got hit with £382 interest of a buy now pay later that I paid. Refuse to remove it from my account and have conveniently lost call/ chat recording . Being charged additional interest whilst being looked into. Been a customer for 15 years never ever again will I shop with them Thanks for ruining Xmas”

Helpful Report

Posted 5 years ago

“Please do not use this company - got hit with £382 interest off a buy now pay later that I paid off refuse to remove it conveniently lost phone calls/chats then charge additional interest whilst they look into it . Been a customer for more than 15 years but will never shop again Thanks for ruining Xmas”

Helpful Report

Posted 5 years ago

“False advertising. Advert for 20% off first credit order was not honoured. We will be taking this to FCA / trading standards. Do not deal with these cowboys!!!”

Helpful Report

Posted 5 years ago

“Absolutely disgusted with this company, they have delivered me the wrong item completely, one that is worth considerably less money and due to me having faith in the company and momentarily plugging the tv in to test it they are NOT allowing me to return it and do anything further about apart from sort out a repair... How can this be repaired into the correct item??? I have bought tonnes of products from this place and spent alot of money here, unless this gets resolved then this will be the last! Do Not Use This Company!!”

Helpful Report

Posted 5 years ago

“Just don't bother. If I'd have read the reviews on here I wouldn't have. You have to apply for an account which requires a credit check that leaves a search in your file. The item I purchased was in stock according to their site. Placed the order, paid by card on the weekend. Gets to Tuesday when the order is due and I recieve an email saying my account was rejected - even though I have an exceptional credit report. But when I look at the item, it's now out of stock. So clearly, what they have done is just reject my account because they can't be bothered explaining that they messed up the order. Now I have to wait for the money to be returned and have a credit search on my record and the item has sold out everywhere. Thanks very much. Please just shop somewhere else. Very bad Very poor service Very sorry I ever shipped there Very.co.uk”

Helpful Report

Posted 5 years ago

“tried to purchase online. rubbish joker of a shop. I just wanted to pay with my debit card but was asked: anual income household income how long at our address home owner or mortgage best of all the click and collect (free) couldnt be found and my order was £43 avoid like the plague unless you like to waste your time”

Helpful Report

Posted 5 years ago

“Do not touch very with a barge pole!!!!!!!! Shopped in good faith bought two switches last Christmas (dec 2019 ) Ticked buy now pay later and been making payments all year via there link to be told I have paid nothing of my buy now pay later!!! I had ticked take 3 with payments over 120 each month to find out that I had done it wrong after 10 months . SO VERY CHARGED ME OVER £305 IN INTREST . Phoned in a complete state to be told basically tough . They won’t remove the charge I URGE ALL FAMILYS NOT TO TICK BUY NOW PAY LATER ITS A COMPLETE TURN OVER . THEY ARE DISGUSTING AND HAVE LEFT A FAMILY PENNYLESS THIS CHRISTMAS AND DONT EVEN CARE.”

Helpful Report

Posted 5 years ago

“Don’t buy from this company. Just don’t do it. Even if it’s cheaper, don’t think about it. Worst company I’ve ever dealt with. I’m not going into details again but faulty product. Told me parts would be sent out, they were not. Now out of stock (but it’s not as you can order the same style stuff online). I’ve now contacted them on 15+ occasions to return their faulty goods. They have not responded or have said I’d be contacted - not true. Or cut me off or passed me to someone else. Their CS ‘advisors’ don’t speak English and don’t help. Just look at the other reviews!!”

Helpful Report

Posted 5 years ago

“If they had an e-mail address this would be my complaint below, but they do not have a customer services e-mail I find that staggering!! I would not give the 1 star rating only that I had no choice service so poor Hopefully someone from Very may see this review and respond accordingly COMPLAINT : I would like to complain about the way in which my order has been dealt with the order was not delivered to me but was returned by your drivers and therefore I now have to wait for a refund and then re order or re order in the mean time and wait for the refund. Obviously I do not wish to do this in case something similar was to happen again and then I would be waiting for two refunds. As far as I am concerned you never delivered my order in the first place and therefore I did not return it instead this was all done between yourselves and your logistics company so nothing to do with me at all. I would expect the correct procedure from yourselves would be to dispatch my order again but have been told you are unable to do this. I had a conversation with one of your advisors but no resolution was made after chatting for over an hour and at my request I was told I would get a call from a supervisor/manager within 72 hours again not the response or resolution you would hope for. I find the service provided by yourselves absolutely disgraceful and cannot believe that as a customer I am being penalized when clearly your delivery service is unacceptable as the item was never delivered and now to add further insult I must wait 5 days for my money to be returned to me I would not recommend your web site for the purchase of goods to anyone and will definitely not be re ordering :-(”

Helpful Report

Posted 5 years ago

“Hmmm......think I have made a mistake........ Received a £30 off code and as my headphones I wanted were cheaper anyway I thought it would order them from Very. I accidentally ordered 'on account' instead of paying straight away and immediately tried to cancel the order so that I could redo it. So....less than 1 minute after ordering I wasn't able to cancel the order as it was being picked! So I phoned customer service.....what a shambles. They cancelled the order, but didn't advise that it wouldn't necessarily stop the order coming out but I could refuse the delivery and wouldn't be charged. So -now was I faced with losing out or ordering again. So I ordered again. Now it looks like I will receive two headphones and need to refuse one. What sort of stupid system is that. God knows whether I will actually get any and how many they will try and charge me for - lets wait and see! I wish I had read these reviews beforehand and I wouldn't have bothered. Customer Service was actually worse than useless!!! At one point she was telling me I had ordered a playstation game..........for god's sake!!!!”

Helpful Report

Posted 5 years ago

“Wouldnt even give them 1 star, S**t customer service and without even an apoligy! disgusting, don’t know how they make any bloody money.. Bought a wardrobe over a year ago from very and thought this year I would purchase the matching draws and bedside table. However they declined both me and my partner for them on credit (even though I have high credit) fair enough.. So we thought we would pay in full up front and they STILL declined us?? Barmy!! Anyway I got my friend to try and do it for me if I gave him the full payment, and he got declined too?! Who the flying pigs do they think is buying from very The Queen? Just give me my bloody drawers! I’m giving you my money haha.. All I can presume is they have been unsatisfied with previous tenants that have lived at my address and have put a block on any more purchases. But an apology or some way of working together would be nice instead of taking the Michael like this. DO NOT USE”

Helpful Report

Posted 5 years ago

“Just enrolling with VERY told me enough. I was shopping for Christmas toys, the price was very competative but when I started to enrol I became concerned with the level of personal details required. Have since asked to be removed from their data base, as to that happening? Your guess as good as mine.”

Helpful Report

Posted 5 years ago

“This must be one of the very (excuse pun) worse companies to deal with, I had £600 credit which I paid back £500 yet they kept saying that I hadn't made a first payment, they then stuck £100 interest on the account, I tried to pay them what I considered the balance of £100 by debit card but they wouldn't accept it, terrible is an understatement, if you don't want to get fleeced then shop elsewhere”

Helpful Report

Posted 5 years ago

Very is rated 1.7 based on 1,705 reviews