Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,714 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a washing machine 11th January, which they cancelled on the 15th January. Was told that we would be refunded within 24hrs , still waiting , phoned them said it could take another 7 days 😡 . Won’t be ordering again . 😡”

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Posted 5 years ago

“I ordered black washer for my daughter.They were cheapest for black.When it arrived it was white although on invoice black.Driver said if she sent it back it would take 6 weeks so she kept it as with family she needed it.I very annoyed as i could have got her white one in merthyr currys on day and 40pd cheaper .They advertise they are cheaper but you dont have item you ordered stay from very.”

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Posted 5 years ago

“Rubbish is the simplest way to describe”

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Posted 5 years ago

“Shocking customer service, staff are rude. Company rips you off , AVOID AT ALL COSTS”

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Posted 5 years ago

“I wish 0 starts was an option! DO NOT USE VERY IF YOU VALUE YOUR MONEY!!!! My partner and I both purchased an Xbox for Christmas, from our seperet Very accounts. I had the money in my account to be taken there an then. Confirmed with the bank the money had been taken, and received my xbox no drama, same with my partner. Very then refunded the money into my account without my knowledge, and then I receive letters in the post about miss payments. I call the bank to find out what had happened, and Very had not taken the money out of my account, it had been refunded and in fact set me up with 3 months credit without my knowledge! Due to missed payments interest was added, and the bank told me it was worth making an enquiry with trading standards due to the fault being on Very's behalf. I later found out the same had happened to my partner. I couldn't be bothered with the hassle, and my partner logged onto both of our accounts to pay the full amount (including interest) from his card. I then receive a "well being" call to check that I am okay and that I can make the payment. I inform them that my partner paid the fee that morning, and I was told that he hadn't. I said I had proof to say that the money had been taken, and they said that it may be pending and to double check the following day. My partner also received this call, and told them the same thing, that he had paid the full about including interest on his card that morning. He was told that there wasn't nothing on the system, and that it "probably needed to be updated, no worries." It's a bit strange that one person told me that it was my responsibily to chase it, and the other told my partner not to worry. Anxious, this morning I log into my account to see the money had not been cleared, and they had in fact added another £12 interest to my account without my knowledge! My partner logged into his, to find the same thing! He called Very to be told that we had both been charged £12 for the "courtesy" call without our knowledge or consent! He paid his balance over the phone and confirmed his Very balance has gone back to £0. He was told he could not pay for my account using his card too. I am absolutely disgusted with the way we have been treated. Very are con artists! Scamming people out of their money without their knowledge. Rest assured I will be calling them today to pay the balance off and will be closing the account PROMPTLY. I will also be making a formal complaint, and leaving as many reviews as possible to people are aware not to fall into the trap. All we wanted was an Xbox for Christmas, and we've had to pay nearly £25 extra interest on top, which is not a lot, but for a young person who has just surgery and is not working at the moment, I'm wondering where I'm going to find this extra money from! STAY CLEAR FROM VERY and their ridiculous hidden fees!!”

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Posted 5 years ago

“Avoid, avoid, avoid... I am shocked to see this company is still allowed to advertise on TV and still trading. WORSE COMPANY EVER. NEED TO CLOSE DOWN!!!!!”

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Posted 5 years ago

“Avoid this company....false adverts and voucher promotions that promises money off ...take your orders waste your time give you a delivery day then decline your order...dont do what I did read the dreadful reviews 1st save time go to the high street or use Amazon at least this will be a safe trusted way....Not Very !!!!”

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Posted 5 years ago

“Been sent the wrong item before christmas. Had to wait for after Christmas to then receive another wrong item.”

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Posted 5 years ago

“Wouldn't recommend orders my wee girls Christmas 3 weeks ago got told my delivery was due two days later never showed up called 2 days after delivery due date they told me was a delivery problem that would be a bit longer so just asked for a refund that they told me was 3 working days never reserved it back and it was £160.57 And still to this day still no money or order wouldn't use them at all have spoke to conplantes team and every thing was told there's nothing they could do !!”

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Posted 5 years ago

“Absolute joke of a place! Guaranteed delivery for Xmas so I order some items. Then get email saying delivery on 30th Dec and 13th Jan. Called them to be told I couldn't cancel and would have to refuse the parcel to get my cash back. What if I am working when it arrives? Now and rush to try and find replacements. Will not be shopping here again”

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Posted 5 years ago

“I bought it at Very, the money went out of my bank account and the order appears declined.”

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Posted 5 years ago

“Avoid this company....THEY WILL TAKE YOUR MONEY AND MOT DELIVER YOUR GOODS...THATS WHAT THEY DID TO ME ...XMAS PRESENTS FOR MY GRANDDAUGHTER....PLEASE AVOID THIS UNSCRUPULOUS COMPANY EITH NO MORALS !!!”

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Posted 5 years ago

“Avoid this company..... Ordered items for Xmas for my granddaughter...after they sent me a voucher for £30...took my money delivery details ect ECT and then a day later orders been declined no reasons no comment rang them 3times still no explanation...promised manager to call me back...still no call...they gave me a promo voucher sent me emails to promote...but for no reason they stopped items ...security issuie is the only thing they could say....well Mr Very have a good Xmas NOT...as you have spoilt my granddaughters PLEASE AVOID VERY THEY ARE FALSE UNSCRUPULOUS COMPANY...THEYLL TALE YPUR MONEY AND NOT DELIVER!!”

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Posted 5 years ago

“SHOCKING COMPANY, I ordered a Nutri bullet 900 priced at £70, they sent me a magic bullet blender which on their website is £30. Spoke to the online help who said I do not have enough available credit to order a replacement. Then they said they will allow it as a one off... I DIDN'T RECEIVE THE ITEM I ORDERED WHY SHOULD I PAY FOR IT AGAIN AND WAIT FOR A REFUND OF THE WRONG ITEM I AM RETURNING? To make matters worse the item was a Christmas present and the Actual item I ordered can't be delivered until after Christmas?? I've already paid for it! And to make matters worse I can't put a return through online due to the type of item... This company is an absolute joke!”

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Posted 5 years ago

“DO NOT BUY CHRISTMAS TOYS FROM VERY The are faulty and the company does not care They have ruined Christmas for my Granddaughter Shame on you VERY I shall spread the word on all social media platforms”

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Posted 5 years ago

“If I could leave less than One star I would. They change delivery preferences at the last minute in which they will add a delivery fee. Items not always delivered, Be prepared for long waits and long phone calls, customer services is shocking as they say “they can’t understand you” and get you to repeat yourself consistently. Worst experience. Account closed down now. Also say you owe money when you don’t and if unchallenged would more than likely take your money without a dispute.”

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Posted 5 years ago

“Do not use this company Got hit with £382 interest of a buy now pay later that I paid. Refuse to remove it from my account and have conveniently lost call/ chat recording . Being charged additional interest whilst being looked into. Been a customer for 15 years never ever again will I shop with them Thanks for ruining Xmas”

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Posted 5 years ago

“Please do not use this company - got hit with £382 interest off a buy now pay later that I paid off refuse to remove it conveniently lost phone calls/chats then charge additional interest whilst they look into it . Been a customer for more than 15 years but will never shop again Thanks for ruining Xmas”

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Posted 5 years ago

“False advertising. Advert for 20% off first credit order was not honoured. We will be taking this to FCA / trading standards. Do not deal with these cowboys!!!”

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Posted 6 years ago

“Absolutely disgusted with this company, they have delivered me the wrong item completely, one that is worth considerably less money and due to me having faith in the company and momentarily plugging the tv in to test it they are NOT allowing me to return it and do anything further about apart from sort out a repair... How can this be repaired into the correct item??? I have bought tonnes of products from this place and spent alot of money here, unless this gets resolved then this will be the last! Do Not Use This Company!!”

Helpful Report

Posted 6 years ago

Very is rated 1.7 based on 1,714 reviews