Name: Very
Rating: 1.71

“One year ago today on the 14th of June 2019, I was informed by the “Compliance & Operational Risk Director” that Littlewoods/Vary (AKA Shop Direct), would be changing their nonsensical 28-day/13 payments a year charging system for monthly payments and that this change in policy would be fully introduced by late 2019. An yet here we are one year on and Littlewoods are still charging people 13 times a year, SO WHEN ARE THEY GOING TO KEEP THEIR WORD? Every other organisation in the country can charge people on a calendar monthly basis so why can’t they? As it isn’t rocket science! As an aside the aforementioned professional (an I do use that term extremely loosely), also promised that if anyone is given one of their illegal £12.00 charges for being late or actually missing a 2nd payment request that falls in the same month that these fees would be suspended. So, if you have received such a charge do hold them to account on this and claim back those monies, as I am willing to wager that there will be thousands of you - 0151 317 1151”

Helpful Report

Posted 5 years ago

“One year ago today on the 14th of June 2019, I was informed by the “Compliance & Operational Risk Director” that Littlewoods/Vary (AKA Shop Direct), would be changing their nonsensical 28-day/13 payments a year charging system for monthly payments and that this change in policy would be fully introduced by late 2019. An yet here we are one year on and Littlewoods are still charging people 13 times a year, SO WHEN ARE THEY GOING TO KEEP THEIR WORD? Every other organisation in the country can charge people on a calendar monthly basis so why can’t they? As it isn’t rocket science! As an aside the aforementioned professional (an I do use that term extremely loosely), also promised that if anyone is given one of their illegal £12.00 charges for being late or actually missing a 2nd payment request that falls in the same month that these fees would be suspended. So, if you have received such a charge do hold them to account on this and claim back those monies, as I am willing to wager that there will be thousands of you - 0151 317 1151”

Helpful Report

Posted 5 years ago

“A one off order was placed on the 31st May for a birthday present for my daughter, payment taken on 2nd June and still no item received, the birthday is now been and gone, telephone this morning to be told that the item is not in stock and they are awaiting the supplier giving a date for stock !!! NO communication, diabolical customer service on the telephone also.”

Helpful Report

Posted 5 years ago

“Ordered a trampoline on the 15th May for my son’s birthday on the 12th June. Delivery was supposed to be on the 6th June. I contacted them as the tracking in my account hadn’t updated to be told the item had arrived with the courier that morning. The courier contacted me later that day to book in delivery for the 8th. The next day the courier contacted me to book in my delivery again, apparently there had been 2 trampolines and the first one had been cancelled. So delivery was booked for the 9th. (They also confirmed they hadn’t actually received my order anyway!) The tracking on my account showed the 9th...until the next day when it showed the 22nd and the courier contacted me again to book a delivery slot.... At this point I ordered a trampoline from another company which arrived 2 days later! The whole experience has been frustrating and confusing and although the staff members I spoke to where pleasant the disorganised service means I won’t order from them again. If I hadn’t seen sense and ordered the second trampoline my son wouldn’t have had it for his birthday.”

Helpful Report

Posted 5 years ago

“If I could rate a 0 I would... I never usually write reviews but I feel this company really needs to take into account their actions & customers need to know the kind of service they are to expect. Ordered a nursery furniture set, (an expensive one at that!) and upon assembling it, noticed that there was a side panel missing from one of the drawers. Contacted Very on 3 seperate occasions, being on hold for at least 1 hour each time, to be told different stories each time. The second phone call I was informed that Very would contact the third party supplier of whom the furniture was sent by, and I would receive a call back to confirm if the spare parts that were missing for my furniture could be ordered, a week later and no response, so I called again. At the beginning of my third call I was informed that the spare parts had been ordered, however this story then changed & I was informed that the parts are not available for order, and that the only way to resolve my issue was to disassemble all of the furniture received on the order, a cot, wardrobe and a set of drawers to send it all back & then pay again for another order of furnitute to be delivered. I explained this was not possible due to the fact I'm expecting a baby in 3 weeks time and I just needed the spare part sent for the drawers, however no solution or understanding was offered for my situation.... I was informed that because I paid in full in cash for the items, the only way in which I could receive replacement parts would be to pay again for another set of drawers, which I totally do not understand why I would need to do, as I did not expect nor want to receive a set of furniture with missing parts. I was told that if I had a credit account they could send me replacement drawers very easily. I am totally at a loss of how customers who pay in full for an order are penalised for receiving incomplete furniture orders and no solutions offered, but if I had a credit account there would be a solution offered to me. The call ended with no possible solution and at a very stressful time, I now have a set of drawers with a drawer missing that I'm unable to resolve. I am at a total loss of how this kind of customer service can be offered to cash customers paying a lot of money for such items and how such a big company cannot or does not want to take responsibility for incomplete orders being received by their customers. I will never purchase anything from Very again & I will ensure that I pass this feedback onto everyone.”

Helpful Report

Posted 5 years ago

“Do not use your hard earned money to buy anything, Very has charged me double interest for a item that was paid. They are also adding interest on top of the interest they have charged me. If you do not want to be ripped off do not use this company. They are really unhelpful, and they have still not provided me with a update for my complaint which I issued two weeks ago”

Helpful Report

Posted 5 years ago

“I ordered a kids swing on the 5th April for an Easter present for my niece. I phoned numerous of times and they couldn’t trace my order even though they had taken my money and I had an order number, they just referred me to make a complaint online. Which I did, and they said to ring customer services so going around in circles. Finally after 8 weeks I got an email to say it’s on its way, today I got an email to say they are refunding me my money as product still not been delivered. Dreadful customer service. They had my money for 8 weeks and now are refunding back to me. It was a Easter present, which is very embarrassing as I kept telling apparently it’s on its way. Shocking service. A very unhappy customer.”

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Posted 5 years ago

“After repeatedly asking to close my account and they assured me that they closed it, which is not true, because it continues to appear in my credit score with negative results despite the fact that I have never made a purchase with Very”

Helpful Report

Posted 5 years ago

“‘Very ‘ online scammers ,avoid at all costs .Report them to the FCA This company runs an online scam ,where they take money ,and then decline orders after taking money,as they don’t have stock ,and use customers money to trade and gain interest on them ,and may or may not return them. Avoid at all cost.They are an online scam.If you had a similar problem ,contact me ,and I will take it further ,as this scam needs to end. My story is I bought few things for my new baby ,paid in full ,money taken from my account ,then they declined my purchase after taking my money . Called them ,they advised to lock my account and set up a new one.And they said they will refund the money. I opened a new account today ,bought the same things,paid in full ,money left my account ,only to find my purchase declined after money taken again. I called them again ,and customer service team were not helpful. Spoke to my bank.Reported fraud,and they will investigate it.Will update you on the outcome.”

Helpful Report

Posted 5 years ago

“‘Very ‘ online scammers ,avoid at all costs .Report them to the FCA This company runs an online scam ,where they take money ,and then decline orders after taking money,as they don’t have stock ,and use customers money to trade and gain interest on them ,and may or may not return them. Avoid at all cost.They are an online scam.If you had a similar problem ,contact me ,and I will take it further ,as this scam needs to end. My story is I bought few things for my new baby ,paid in full ,money taken from my account ,then they declined my purchase after taking my money . Called them ,they advised to lock my account and set up a new one.And they said they will refund the money. I opened a new account today ,bought the same things,paid in full ,money left my account ,only to find my purchase declined after money taken again. I called them again ,and customer service team were not helpful. Spoke to my bank.Reported fraud,and they will investigate it.Will update you on the outcome.”

Helpful Report

Posted 5 years ago

“Very are the worst of the worst! Even now in the middle of a CORONA EPIDEMIC they are still being Jackals about there money. Disgusted. In a time people need to come together! BOYCOTT VERY AT ALL COSTS. Save yourself the heartache, headache and every other problem they come with. Never have I ever had a successful purchase from Very that didnt result in messing around. Their phone line is a DISGRACE! It takes 10 minutes to get through all the questions AND if you cant find what your looking for and just ask for help. THE HELP ISNT PROVIDED. I had to go to a section from the automated list that I wasnt looking for just because it wouldn't put me through to an operator. Appalled and Disgusted in Every Aspect of my Experience with Very. STAY AWAY.”

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Posted 5 years ago

“Didn’t receive the goods, I had to contact the courier to find out they had asked very for further details which never materialised. By the time I sorted the details with the courier the goods had perished. I Tried unsuccessfully to contact Very. Their customer service is absolutely rubbish, but they did ask me to write a review, when I did they couldn’t publish it. No one from Very has had the decency to get in touch with me. My advice is stay away from Very!”

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Posted 5 years ago

“Ordered a pair of Jeans from the Michelle Keegan range. They are nothing like the picture at all. Very baggy and completely the wrong colour.”

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Posted 5 years ago

“I should have read the reviews before I even download their app. A friend recommended it to me so I applied once for credit and I did get it. Order after few months of having an account with them. Got back a call saying that they cannot offer credit and they need to cancel the one they already gave me. I deleted it but few days I decided to give it another go. So I applied again for credit few days ago. They even game me more than last time. I placed an order this morning only to get a phone call in the afternoon saying they need to cancel my order and my credit. It’s just ridiculous and a waste of time. Will not recommend to anyone and I will not even bother ever again.”

Helpful Report

Posted 5 years ago

“I do not recommend anyone to open an account with this company, they are a mass of scammers, I cannot close my account it continues to be open, even if I have written several times I have complained several times that I don't want it.”

Helpful Report

Posted 5 years ago

“I do not recommend everyone to open an account with this company, they are a mass of scammers, I cannot close my account it continues to be open, even if I have written several times I have complained several times that I don't want it.”

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Posted 5 years ago

“BE AWARE THEY ARE CROOKS........ STAY CLEAR-STAY CLEAR- STAY CLEAR- STAY CLEAR- BUY NOW PAY LATER, PAY IT OFF INFULL AND STILL HAVE THE INTEREST ADDED TO YOUR ACCOUNT, ITS BEEN OVER 3 MONTHS AND ITS STILL NOT RESOLVED. OVER £300.00 OF INTEREST I'M NOW PAYING. IVE LOST COUNT THE AMOUNT OF TIMES I'VE CALLED AND BEEN GIVEN FALSE INFORMATION AND PROMISES. THERE FULL OF COWPAT EVERY TIME YOU CALL WE HAVE PROCESSED AND THE INTEREST WILL BE REMOVED WITHIN 30 DAYS JUST LOOK AT THE REVIEWS, UNBELIEVABLY POOR I'M SURPRISED THEY ARE STILL ALOWED TO OPERATE AND TRADE........ CLOSE THEM DOWN”

Helpful Report

Posted 5 years ago

“BE AWARE THEY ARE CROOKS........ STAY CLEAR-STAY CLEAR- STAY CLEAR- STAY CLEAR- BUY NOW PAY LATER, PAY IT OFF INFULL AND STILL HAVE THE INTEREST ADDED TO YOUR ACCOUNT, ITS BEEN OVER 3 MONTHS AND ITS STILL NOT RESOLVED. OVER £300.00 OF INTEREST I'M NOW PAYING. IVE LOST COUNT THE AMOUNT OF TIMES I'VE CALLED AND BEEN GIVEN FALSE INFORMATION AND PROMISES. THERE FULL OF COWPAT EVERY TIME YOU CALL WE HAVE PROCESSED AND THE INTEREST WILL BE REMOVED WITHIN 30 DAYS JUST LOOK AT THE REVIEWS, UNBELIEVABLY POOR I'M SURPRISED THEY ARE STILL ALOWED TO OPERATE AND TRADE........ CLOSE THEM DOWN”

Helpful Report

Posted 5 years ago

“Paid my account on 31/3/20, phoned to direct payment for my bnpl for April and spent 55 minutes on the phone (I understand about the reduced staff levels due to coravirus) after 55 minutes they cut me off, phoned straight back and spent a further 30 minutes before I gave up. If I don't direct the payment to my bnpl I will be charged interest. Why can't you set this up on my account app.”

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Posted 5 years ago

“Wanted to purchase a Logitech Pro X… Wanted to purchase a Logitech Pro X from them, charged me twice, changed the product to a Logitech g512, no wais to contact them only through Facebook page and even that was poor and took days to answer. Refused to help me or cancel my order even if I asked for a cancellation within the stated hour, now I have to wait for the package to arrive so I can send it back. NEVER AGAIN, STAY AWAY”

Helpful Report

Posted 5 years ago

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