Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,698 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY FROM VERY. They take your money, don’t deliver and don’t contact you. Still waiting for my money back. DON’T TRUST THEM!”

Helpful Report

Posted 4 years ago

“AVOID LIKE THE PLAGUE. TOOK MONTHS TO AGREE RETURN FOR FAULTY MICROWAVE. THEN AGREED REFUND END JULY. STILL NOT RECEIVED CHEQUE DESPITE CHASING. OUTRAGEOUS!!”

Helpful Report

Posted 4 years ago

“I purchased a fridge freezer on 25th August 2020 worth £549.99 - paid in full. The item did not arrive on the delivery day and after contacting Very, they have told me that it is out of stock and not available until November. I received no update from Very or the supplier to tell me that the item I purchased was out of stock. I was given this information after phoning to find out why the item had not been delivered, more than 1 week later. Very told me that they take no responsibility for the error in stock or lack of communication. Once the order is made, it is then the responsibility of the supplier and this is stated in their terms & conditions... I wonder how long they would have sat with my money had I not contacted them. I cancelled my order on the 4th September 2020 for a full refund so I could purchase elsewhere and advised that I need to wait for 'confirmation of cancellation' from the supplier. I expressed concern that the supplier may not confirm this, as there was no communication re delivery or to advise that the item was out of stock in the first place. I persisted on the phone until it was suggested that a refund was fast tracked for me, to then be advised that an error had appeared on my account, preventing them from applying a credit/refund and it may take 2-7 weeks to resolve and get my money back!!! I am currently still waiting for confirmation of cancellation from the supplier (9th September 2020) and my refund from Very - completely disgusted in the lack of customer care. I have been sold stock from the website that was not available, zero communication from Very or the mysterious supplier, advised that I have to wait for the supplier to confirm that the order has been cancelled (when they couldn't even confirm it had been processed in the first place) and refused my refund for 2-7 weeks based on a technical fault with Very's computer system. How poor.”

Helpful Report

Posted 4 years ago

“REQUESTED VAT INVOICE TO BE SENT OUT WITH THE PACKAGE, BEEN TOLD IT IS STANDARD PROCEDURE AND PAPER COPY WILL BE INCLUDED. NO INVOICE INCLUDED WITH THE PARCEL OR AVAILABLE TO BE DOWNLOADED WHEN LOGGED IN INTO ACCOUNT. ABSOLUTE TIME WASTE!!!”

Helpful Report

Posted 4 years ago

“Very’s off-shore advice line is dire. I’ve been spoken to with such distain and utter contempt, it’s disgraceful Very have blatantly breached consumer rights, trying to put me off making a return. It’s taken me over 2 months to get a replacement I’ve been given, in this time so much conflicting information etc, which I feel was given to stop me getting my rights. Only when I contacted shark direct was I given the correct service. The appliance was received faulty and in a used condition”

Very 1 star review on 9th September 2020

Helpful Report

Posted 4 years ago

“I would give zero star but unfortunately I don't have that option here ..I bought a reasonably expensive wardrobe from very last year but as house renovation and Covid everything got delayed till this week.... Taken the pack out from garage, opened with my surprise the door with the mirror was shattered due to the impact during the delivery! Spoke to the team...Lady called Yolrsa.... spend more than half an hour..basically they washed their hands off... Apparently I have to pay the independent assessment to check for manufacturing fault!.. Told them it is not a manufacturer fault but a deliver and transport fault! The they may consider some of refund if it is a manufacturer fault! Complete joke....avoid there guys at all cost!”

Helpful Report

Posted 4 years ago

“Don’t waste you time and money on that joke of a company. Would give zero starts if the option would be there.”

Helpful Report

Posted 4 years ago

“They sent out second hand clothing. On calling the complaints department they offered 10%off . My point of calling them was the clothing was second hand not new there was a chocolate stain by the pocket and two pen marks on the item. SO BEWARE THEY ARE SENDING OUT RETURNS WITHOUT CHECKING THE CONDITION.”

Helpful Report

Posted 4 years ago

“Absolutely horrendous customer service, or lack of. Sent out used products with components missing. Still waiting for a callback from a ‘manager’. Emailed various members of the management team and they don’t even bother to reply, including Henry Birch. They even have the nerve to charge me for postage, when the law clearly states if the product supplied is faulty, a full refund should include all postage fees. In the current situation, they should have processes and safety procedures in place to ensure customer safety. Sending out used products, puts everyone at risk and shows a lack of competence in their COVID secure practices. This is not acceptable.”

Helpful Report

Posted 4 years ago

“trying to close very account been waiting a month however they still won't close even though my credit is all paid”

Helpful Report

Posted 4 years ago

“I have had the misfortune of dealing with Very for several years. Imagine being hit in the face with a hammer whilst being burnt alive and you will come very close to the customer experience they currently provide.”

Helpful Report

Posted 4 years ago

“After placing an order for a wardrobe and it turning up damaged and being refused very were unable to tell me when I would receive a new one. It took me multiple calls and being on hold for at one point over an hour to be told that they had forgotten to tell me my order had been cancelled and I would be refunded. This took over two weeks from my estimated delivery date to my refund.”

Helpful Report

Posted 4 years ago

“This Company is a disgrace. Do NOT shop here. over charged £175.00 in interest and tried to phone to sort it out spoke to 6 different members of the team and several hung up, asked for a manager call back, got no call back. I have wasted so much time. They continued to charge my account after I complained. I sent 2 complaints and received 4 letters to clarify they had not looked at it yet, then a final letter to tell me they where not up holding the complaint. I have paid the extra nearly £200 which we can all agree is a lot of money to loose!! I am so disgraced at the treatment and lack of interest to sort this out. I will never shop there again and I was a loyal customer for the last 5 years but the last 6 months have been disgusting !!! Shame on all of the very team! They literally do NOT care or give 2 F++KS just wanted to keep charging me . I have closed the account now with a bit of luck.”

Helpful Report

Posted 4 years ago

“All I can say is 👏Stop. Giving. Very. Your. Hard. Earned. Money👏 This cowboy outfit has been pulling the same stunts for years now. How they’ve managed to get away with it for so long, is beyond me! It’s a well oiled & honed scamming operation of taking unsuspecting customers’ money, using it to trade, massaging their profit figures & gaining interest. Then when they’re finished toying around with you, if you’re lucky they’ll issue a refund that they mostly make their victims ‘work for’ but not until they have at least ruined your credit score or just plain tormented you with their wilful incompetence. I’m more surprised at the regulatory bodies lack of action against Very’s unethical practices, than I am at the lack of collective awareness amongst consumers, when it comes to these sharks.”

Helpful Report

Posted 4 years ago

“AVOID DO NOT DEAL WITH Not willing to help people who have been financially affected by corona-virus... Not like i was asking for the world. asked for 3 months break until im back at work 100% apparently not something they are willing to do. If they cant help in these times, just shows what kind of a company they really are.... STAY WELL CLEAR IF YOU KNOW WHATS GOOD FOR YOU. Shame we can not give a minus star here, one seems way to good for them”

Helpful Report

Posted 4 years ago

“Received a £20 discount letter. Placed an order but after i put the code in the order did not show the £ 20 discount. Emailed them and said either add the discount of cancelled the order. They delivered the order and three months later and ten messages I am still awaiting the credit. Do not deal with this company.”

Helpful Report

Posted 4 years ago

“The worst company to shop with. U can’t make an arranged payment and was consistent with the arranged payment every month. Only for them to say u have missed a payment, when you have not. When some make arranged payment it should be consistent, very.co.uk can not come out and say u have missed payment that’s not how other companies do. Very .co.uk should change their ways and maintain good customers relations. Worst company ever! Will never recommend anyone to shop with them.”

Helpful Report

Posted 4 years ago

“Worst company ever!!! I've received the item broken because the parcel wasn't well packed for what it was. After 7 weeks, 5 call phones and lot of waste time still waiting for the refund and always the same response: We had a problem with your refund process bla bla bla... I'm doing the refund now and you'll get in 5 working days. Very is the worst online company I ever bought and also are a liars!!!”

Helpful Report

Posted 4 years ago

“Horrendous experience trying to make a complaint. Difficulty finding correct route to make a complaint on their online services. Advisors kept me waiting over 25 + minutes on my mobile on several occasions I had to hang up in the end. Then I was told by an advisor to go through my account they had to talk me through System on how to get to the making a complaint link. When I found link it stated to make a complaint it only covered 3 areas warranty, insurance and payment protection there was no link for a general complaint my complaint did not fit the three areas. By this time I was losing the will to live. Very disappointing for a large company. I do appreciate covid 19 affected services however this is a poor way to treat customers. To think I needed to contact this company to make a complaint and then to be left totally frustrated I just had to laugh maybe through frustration or the fact this company is a joke.”

Helpful Report

Posted 4 years ago

“Stay clear!! horrendous company customer service is nigh on impossible to reach, they dont want to know. Dont waste your money buying from this company. The products are absolutely shocking.”

Helpful Report

Posted 4 years ago

Very is rated 1.7 based on 1,698 reviews