Viator Reviews

Name: Viator
Address: 360 3rd St #400, San Francisco
Rating: 2.14

2.1 Rating 1,176 Reviews

28 %

of reviewers recommend Viator

Company Reviews

Questions

Metrics

2.1

Based on 1,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

888-651-9785

Email:

support@viator.com

Location:

360 3rd St #400
San Francisco
94107

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Mari

Viator 1 star review on 25th January 2025

Colby

Viator 1 star review on 11th January 2025

Douglas Belaire

Viator 1 star review on 5th January 2025

Haydn Thomas

112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A relaxing and enjoyable day in beautiful countryside. Lots of wines to try and a lovely small town to explore at lunchtime! Our driver was friendly and informative adding to the journey with interesting facts and pointing out places of interest along the way. A really good day out!”

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Posted 8 years ago

“This is our second year using Viator and again we were not disappointed! We have always had great customer service experience! Thanks Viator for helping us make memories!”

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Posted 8 years ago

“Very reliable company. No issues booking through Viator. When we arrived at our destination, everything was easy to do. Instructions provided by Viator were very clear as well.”

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Posted 8 years ago

“I arranged several activities through Viator: VIP Moulin Rouge dinner and show tickets; Transfer from our flat to and from the Moulin Rouge; Night-time tour of Paris by 2CV; Transfer from our flat to CDG airport. All arrangements were seamlessly handled and we couldn't have been more pleased!”

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Posted 8 years ago

“I am a viator customer for many years. I always book my trips with them wherever I am travelling. They look after you if there is a problem and answer your query promptly if you have one. The tours you book with them is value for money and I highly recommend all traveller at home or abroad.”

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Posted 8 years ago

“Our tour guide, Daniella, was really good. She gave us a good tour of Fatima.”

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Posted 8 years ago

“I have been impressed by viator so far. I had an excellent guide in Rome and in London. I recommended the company to a friend who also had a great guide. I can see that I will book another Viator tour in the future.”

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Posted 8 years ago

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Posted 8 years ago

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Posted 8 years ago

“WE have enjoyed 99% of our tours booked through Viatour! Highly recommend checking them out first!”

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Posted 8 years ago

“I have used Viator for several vacations tours now and I am consistently impressed with the tours and the service from Viator, I have never regretted using Viator and am happy to say that I will continue to use them and recommend them in the future. The tours have been competitively priced and always of excellent quality.”

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Posted 8 years ago

“Easy to use, great choice of tours”

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Posted 8 years ago

“We've booked several tours and show tickets in various different countries through Viator over the last few years and have always found the site easy to navigate and bookings simple to make. All the tours we've been on have run smoothly. We'll definitely be using Viator again in the future.”

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Posted 8 years ago

“Everything as they promised ????”

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Posted 8 years ago

“Our second trip with Viator, booked from the UK, to visit Alcatraz. Explicit instructions. Got parked near Pier 33 and just got sent straight to the queue. Boat trip great and we spent 2 hours on the island. Really interesting and informative. Unlike the prisoners you can leave whenever you want. Would highly recommend Viator for any trip you fancy.”

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Posted 8 years ago

“My guide Neil from England was very entertaining and informative. I thoroughly enjoyed the bicycle tour and would highly recommend it to others visiting Barcelona. Super fun!!!”

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Posted 8 years ago

“Only 2 hours but can see almost beautiful place in Darling Harbour. Suitable for visitor do not have too much time to go around.”

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Posted 8 years ago

“We hadn't used an organised tour company before, but only had a short time in Rome and needed some help. We found the website very useful and quick to find the package that best suited us and the booking voucher process fast too. Our guides were easy to find, very organised, knowledgeable, friendly and looking to help where ever they could. We had a great experience and will definitely use Viator again. Highly recommended”

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Posted 8 years ago

“Very good service”

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Posted 8 years ago

“Our guided tour of the Colesseum was like a history lesson. We saw loads of people walking around aimlessly without a tour guide. They wanted to hang with us. Our guides were professional, patient and most of all very knowledgeable. Will do again definitely.”

Helpful Report

Posted 8 years ago

Viator is rated 2.1 based on 1,176 reviews