Viator Reviews

"I was planning a trip to Ireland with a friend a month in advanced and I accidentally booked it for the next day (I\u2019m not even in Ireland!), I immediately called Viator to change the date and after keeping me on the phone for half an hour and \u201ctrying to help\u201d, they said they couldn\u2019t accommodate me because the system wouldn\u2019t allow it. They said that I could dispute it with my credit card company, so I asked them to send me an email that they couldn\u2019t find a work around with their system or override the order. The worst part is they offered me a discount for my next tour and instead of sending it to me via email they wanted to book it on the spot. When I finally looked at the email, they had just sent me a generic email stating their policy as a 100% cancellation fee, when all I wanted to do is to change the dates. I will be reporting them to the better business bureau. You can see the time stamps in the photos. An honest mistake cost $243"

"I was planning a trip to Ireland with a friend a month in advanced and I accidentally booked it for the next day (I\u2019m not even in Ireland!), I immediately called Viator to change the date and after keeping me on the phone for half an hour and \u201ctrying to help\u201d, they said they couldn\u2019t accommodate me because the system wouldn\u2019t allow it. They said that I could dispute it with my credit card company, so I asked them to send me an email that they couldn\u2019t find a work around with their system or override the order. The worst part is they offered me a discount for my next tour and instead of sending it to me via email they wanted to book it on the spot. When I finally looked at the email, they had just sent me a generic email stating their policy as a 100% cancellation fee, when all I wanted to do is to change the dates. I will be reporting them to the better business bureau. You can see the time stamps in the photos. An honest mistake cost $243"

"They just rip off your money for these so called tours they sell you and at the end you get nothing. Be careful"

"Misleading scam. Sold me \u201caccess\u201d to all of the Eiffle tower floors. What they didn\u2019t mention except at the very bottom of the email was that it was a tour guide. The \u201cticket\u201d I purchased was for 7:30 but the fine print told me to collect my ticket at 7pm. I wound up missing the sunset on the Eiffel tower which I was really looking forward to. I wouldn\u2019t up buying directly to all floors and it only cost \u20ac30. They refused to refund me so I\u2019ll be disputing this with my bank."

"We booked a tour of the Sistine chapel and St. Peter\u2019s Bascilica Thursday night. The next day we spoke with the Tour company that morning, showed up 45 minutes early and no one told us until we were on the tour that St Peter\u2019s was closing at 1230 for Good Friday. One would think this would be common knowledge years in advance. They claim they found out the Thurs day morning, still before we booked and paid for our tour. The tour company and Viator totally deny any wrong doing when they only provided half the tour paid for and falsely advertised."

"We booked a tour of the Sistine chapel and St. Peter\u2019s Bascilica Thursday night. The next day we spoke with the Tour company that morning, showed up 45 minutes early and no one told us until we were on the tour that St Peter\u2019s was closing at 1230 for Good Friday. One would think this would be common knowledge years in advance. They claim they found out the Thurs day morning, still before we booked and paid for our tour. The tour company and Viator totally deny any wrong doing when they only provided half the tour paid for and falsely advertised."

"If Viator don\u2019t want their ratings to go down, I would suggest they remove the company name The company Star Blue Catamaran in Cancun from offering tours. We travel a lot and this has been by far the WORSE EXPERIENCE EVER!! I wrote viator my complaint, they said unfortunately they could not give me a refund. I asked for a supervisor and have not been able to get one. \r\nFirst of all, we had to wait outside in the heat for our driver to arrive thirty minutes late to pick us up for the excursion. The tour operator was unresponsive when I messaged them, and the phone was disconnected when I tried to contact. Furthermore, the driver did not apologize for being late when he arrived. In addition, he pulled over to the side of the road to use his phone and stopped to take films.\r\nWe were then informed that we could not snorkel after the boat had sailed away after we arrived at the boat. We mostly booked for snorkeling, thus this was a tremendous annoyance. Additionally, there was a cost associated with reserving the coral reefs. yet we didn't get to see any reefs or be near any. I feel as if they waited to take our money first and sail off so that we couldn't try to cancel and get our money back.\r\nAnother thing I noticed is that the music was not diverse at all. They have a lot of tourism going on so it was weird how they only played one genre the entire time. No one even wanted to dance or sing.\r\nThen, when we docked to eat we were told to be ready by 1:20pm. We had just docked at 12:20pm. Between docking late and having to walk to the lunch place we only had about 30-45 min to eat and use the bathroom.\r\nWhen my group walked back to the boat we were told that it's actually\r\n1:40pm and to find something to do smh. Also, when we went shopping one of the workers said they would charge my friend $35; however, they charged her 700 pesos which is actually closer to $42. When she tried to tell them, they ignored her and still took her money.\r\nLastly, on the way back our guide told us that our transportation was waiting for us. It was not. We got there and there was no one waiting. The guide then told us that it was actually a 5 minute wait. 5 minutes turned into 10, and then 20, and then an hour. Again, there was no apology for this. One of the families sharing the van had a baby who was obviously upset and hot and tired of waiting.\r\nOverall, if I could give this experience 0 stars I would. I hope that the customer service team takes note of my comments and kindly decide to issue a refund. I'm not happy at all and don't feel comfortable booking on trip advisor or viator if they just let any company have a booking page."