Viator Reviews

Name: Viator
Address: 360 3rd St #400, San Francisco
Rating: 2.14

2.1 Rating 1,176 Reviews

28 %

of reviewers recommend Viator

Company Reviews

Questions

Metrics

2.1

Based on 1,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

888-651-9785

Email:

support@viator.com

Location:

360 3rd St #400
San Francisco
94107

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Mari

Viator 1 star review on 25th January 2025

Colby

Viator 1 star review on 11th January 2025

Douglas Belaire

Viator 1 star review on 5th January 2025

Haydn Thomas

112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a Gondola Ride with Serenade and dinner and it was fabulous. The gondola ride was quick-maybe a 20 minute ride? The guy who serenaded made sure to rotate to each boat so that everyone was able to hear him and he sang loud enough that even when he was not close by you could hear him. It was nice to cruise down the smaller canals also. It was a nice experience and the dinner was delicious. It was a little difficult finding the restaurant, it is about a 10-15 min walk from the gondolas but it was nice and somewhat romantic to be eating with the locals and not all the tourist. This is definitely worth purchasing and experiencing!!”

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Posted 7 years ago

“My husband and I were traveling in Cornwall, England with two friends and being from the US, we were uncomfortable driving on the left side of the road so we decided we needed a car and driver. Another friend had highly recommended Viator tours to us so we found two, one-day Viator Cornwall tours providing a skilled guide/driver. The two tours were in the two areas we wanted to visit but did not necessarily include some things we wanted to do and see. The Viator website indicated that the tour could be customized so we asked to speak to the guide ahead of time in order to plan the customization. A couple of weeks ahead of time, James (our guide/driver) for the two tours, contacted me by email and we worked out a plan for both days that met the needs of all four of us. We were very pleased with Viator, their website, their basic tour design, the way the payments were handled and the ease of booking. We also cannot speak highly enough of James, our guide. He picked us up right on time, was extremely accommodating, had a very nice, clean vehicle and even provided water as well as rain jackets and umbrellas when we encountered bad weather. His choice of places to have lunch were excellent. Not only did his suggestions give us a sense of the local cuisine but outstanding examples of it. We would give James and Viator the highest rating possible.”

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Posted 7 years ago

“This is our number one go-to tour site. The guides are always friendly and knowledgeable and the tours a very good value for money.”

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Posted 7 years ago

“We had a day tour of Busan South Korea with guide STEVE. We were very happy that Steve spoke perfect English , his knowledge of Busan was perfect. He answered all our questions and gave us lots of info. Thank u for the day trip. Lisa & Rami ISRAEL”

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Posted 7 years ago

“They help me with my payment problem efficiently and effectively.”

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Posted 7 years ago

“Excellent vatican tour thanks to our guide Luigi”

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Posted 8 years ago

“We had to make adjustments to a few tours after booking and Viator was a huge help in changing all of our bookings.”

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Posted 8 years ago

“Viator is my favorite website to book my tours. Now and then they have some discounts and I don't know a better place to look for tours than on Viator.”

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Posted 8 years ago

“Appreciated the reminders via email re printing vouchers etc. Because of booking well ahead and getting pick up times also well ahead was a little uncertain whether we would actually get picked up on the day at the time mentioned - but we did. An email confirming pick up time the night before from the tour company would be helpful as sometimes the voucher themselves don't mention pick up times so have to go back through old emails to check ( another couple had no idea when they were going to be picked up as a result and had to be called up)”

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Posted 8 years ago

“Very helpful to reply to any questions or problems that I had.”

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Posted 8 years ago

“Viator makes purchasing activities easy. They also typically provide a great discount and always have reviews posted for any of their activities. We have used them many times and have always been completely satisfied.”

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Posted 8 years ago

“So easy to book the Mobay Club in Montego Bay. A must have if your going to Jamaica”

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Posted 8 years ago

“Love Viator. They work with reliable and affordable companies. We have used them to book excursions in US, Europe and even Africa. We highly recommend booking your next excursion with Viator, we will.”

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Posted 8 years ago

“Viator is a very good,reliable site to find all the sight seeing, excusions and many other types of experiences in many locations world wide. There web ite is informative and easy to use. I have never had any problems presentig thheir vouchers, ad will continueto use theiir site.”

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Posted 8 years ago

“Couldn't of gone any smoother. Booking and tours went flawlessly. Great phone experience and both our tours were exciting, safe and festive in so many ways.”

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Posted 8 years ago

“Very easy to book our hop-on, hop-off bus tour of Sydney through Viator and good to know we already had our tickets before arriving at our destination.”

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Posted 8 years ago

“Amanda, was really nice and had a very good disposition. Thanks for all.”

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Posted 8 years ago

“I like this site's format and options. Their customer service is excellent. I've n vet been disappointed with a tour booked through Viator.”

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Posted 8 years ago

“Viator is a company I felt I could trust. I could call if I had questions- and get answers right away. I enjoyed the very easy web friendly experience. I am not computer friendly so if I can book trips and excursions from anywhere in the world at the touch of my fingertips- so can you! No hassles , super easy. Always a go too!”