Viator Reviews

Name: Viator
Address: 360 3rd St #400, San Francisco
Rating: 2.38

2.4 Rating 912 Reviews

34 %

of reviewers recommend Viator

Company Reviews

Questions

Metrics

2.4

Based on 912 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

888-651-9785

Email:

support@viator.com

Location:

360 3rd St #400
San Francisco
94107

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Alicia Henderson

Maria B.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have done about 8-9 different tours with Viator in 5 cities. They have all been good or excellent.”

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Posted 7 years ago

“Viator was very easy to use, we felt very safe and confident in them in helping us choose tours for our trip. They had many great options to choose from. We thoroughly enjoyed the ones we chose. I would definitely use viator again. Thank you”

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Posted 7 years ago

“Viator was very easy to use and the quality of the tour was fantastic!”

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Posted 7 years ago

“We as a family travel in large groups and Viator has the best variety, best pricing and best quality for any and all events we have participated in. We have never been disappointed.”

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Posted 7 years ago

“Viator has heaps of options for everyone to choose from, no matter what you like to do on holiday.”

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Posted 7 years ago

“The constant reminder to print out the voucher is good, but also include a note as to why. Also communicate more clearly if there is something that needs to be done regarding the need to communicate 24hrs to the local company. Provide emails in the case a phone is not available.”

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Posted 7 years ago

“We booked 2 recent tours with Viator whilst visiting Canada and whilst they were a little pricey, they both nevertheless were each good in their own way. Ultimate Niagara Falls Tour plus Helicopter Ride and Skylon Tower Lunch and Victoria and Butchart Gardens by Seaplane and Speed Boat And although we had some local contact problems to confirm the tour in Vancouver, we resolved this and enjoyed our trip. The 2 packages were excellent in their own way, and the organisers of each trip were very good. If you want to get an excellent experience whilst travelling, then Viator is an excellent way to secure a package.”

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Posted 7 years ago

“I would recommend Viator to everyone. Cheaper than the shore excursions on the ship and the guides and folks that help you check into your tour were all phenomenal.”

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Posted 7 years ago

“Very good range of trips and activities, used many times in places all over the world and never had a problem.”

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Posted 7 years ago

“I was more than pleased with the three day tours I organized through Viator in Zurich, Switzerland. Each day, the tours went without a hitch. The buses were all very new and luxurious. The drivers drove smoothly, and the guides gave great explanations along the way,, adding insight into the days' journeys. I would certainly recommend these day trips to others.”

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Posted 7 years ago

“A very reliable website. Love especially the reminders sent via email reminding me to print the vouchers. Keep it up.”

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Posted 7 years ago

“Viator offer an excellent range of trips at very reasonable prices. The website was easy to use and all arrangements where carried out with no problems. Even the tour which was cancelled due to bad weather was quickly refunded. I will definitely be booking with Viator again. Thank you.”

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Posted 7 years ago

“The tour offerings were varied and extensive. We booked 4 different tours, each were excellent with very knowledgable guides who were very accommodating. The website was very easy to use.”

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Posted 7 years ago

“On time. No waiting. Actually all what we needed on a thight scedule. We will use them again.”

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Posted 7 years ago

“Anytime, anywhere in the world, Viator is THE BEST CHOICE! LOOK NO FURTHER!!! Everytime I've chosen VIATOR I was more than satisfied, I had the peace of mind by having chosen the best activity reserved for me before my travel and this is the main argument to CHOOSE VIATOR !!!”

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Posted 7 years ago

“This trip is a must, it was excellent from beginning to end”

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Posted 7 years ago

“you are well organized and very efficient. My plane ride was delayed, so I didn't make it on time for one of my tours. I easily rescheduled the tour for another day, and I was given the full experience of the tour. I didn't lose money or the opportunity to explore the tour. Thank You for the excellent service. I will use you over and over again. I will also recommend others. Thank Again Loyal Customer”

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Posted 7 years ago

“We had a great time. Thanks Viator for making our San Francisco vacation a success.”

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Posted 7 years ago

“Your website was very helpful and gave me great ideas on your options which helped me plan my vacation better. Planning my first trip to Paris was a success thanks to your tours and optional schedules to better plan our time. I William definitely use you for my next vacation.”

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Posted 7 years ago

“Easy to use”

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Posted 7 years ago

Viator is rated 2.4 based on 912 reviews