Viator Reviews

Name: Viator
Address: 360 3rd St #400, San Francisco
Rating: 2.13

2.1 Rating 1,187 Reviews

28 %

of reviewers recommend Viator

Company Reviews

Questions

Metrics

2.1

Based on 1,187 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

888-651-9785

Email:

support@viator.com

Location:

360 3rd St #400
San Francisco
94107

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Sandeepkumar

Mari

Viator 1 star review on 25th January 2025

Colby

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy booking of tours online and description of tour is absolutely what we received , a great experience while on holidays.”

Helpful Report

Posted 7 years ago

“A range of tours from different companies all in one place and at excellent prices too!”

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Posted 7 years ago

“Viator have many tours available giving travellers a great choice to select from. They were very quick in confirming my tour for my daughter and I once I had paid. I will certaainly use Viator again and recommend them to friends.”

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Posted 7 years ago

“Me and my wife booked a tour on Viator to visit Chichen Itza for a day trip including free all you can eat buffet and a Cenote (like a underground small lake) visit. The price of the tour was very affordable that we paid in advance online. They pick up us on time early in the morning and transfer us to a big bus, once on route Mr. Rodrigo (travel guide) keep us informed all the time and Mr. Antonio (bus driver) was very professional. At the buffet you need to buy your drinks because they are no included. Drinks are no too expensive but be adware if you pay with credit or debit card (the Chilam Balam restaurant overcharged us for a frozen margarita and a regular soda over US$25.00) (we only saw this after we get back home in NY). We like to thanks Amigo Tours, Mr. Antonio and Mr. Rodrigo.”

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Posted 7 years ago

“Whilst in Ciro for our first time, we went to see the pyramids and lucky enough we found @fatmashaffey as our tour guid. She was amazing. From the moment we met her we knew that this was an experience we were never going to forget. Her knowledge about the history of the pyramids and ancient Egypt was as if she had lived it. Also her photography skills were brilliant. She knew all the secret spots to get the perfect picture where there were no people. These are memory’s that I will never forget and will be with me forever. Thank you Fatma for the experience of a life time❤❤❤❤🦋”

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Posted 7 years ago

“We booked an excursion in Malaysia with Vijayan Krishnan yesterday. It was amazing. He was so knowledgeable and interesting. We finished our Batu Cave and our waterfall tour early and we showed interest in the palm trees we were passing. He brought us there and explained how they do everything. We also got to go see eagles get fed from a boat ride. It was an amazing day. I don’t think it would have been the same without him. He was amazing tour guide”

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Posted 7 years ago

“My parents and I joined a day tour with Amigos Tour via Viator.com for Chichen Itza and Cenote swim from Cancun. Not only were they on time and very professional, they were very friendly and knowledgeable. Rafael and Rodrigo Cat worked as a great team and we had a great time with them. I would definitely recommend this tour to anyone who may want to learn about Mayan history and be entertained by a great storyteller.”

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Posted 7 years ago

“Happy with Paris Trip! Thanks Viator”

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Posted 7 years ago

“ABC TOURS ABU DHABI TOUR Good communication from paying for the tour upto the tour pick up. Great tour guide good communication and loads of fantastic information about the city. Very enjoyable tour and would definately recommend to any family and friends its a must to do whilst in dubai! Binu was great and we all had a good rapport on the tour bus when talking about the history and knowledge of dubai. all thanks to Binu for making it an enjoyable and pleasant trip. Thank you.”

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Posted 7 years ago

“We booked a evening gondola ride in Venice Italy. When we arrived the gondola ride was canceled due to rainy weather. I contacted Viator via their website to get a refund. After several days I was advised that information had been confirmed and a refund would be credited to my credit card. Have used Viator several times and have been pleased. Will use Viator in the future”

Helpful Report

Posted 7 years ago

“Booked the Venice super saver tour. Absolutely brilliant. Guides spoke perfect English and were informative. Each tour started on time. Really good value for money and a great way to get an insight into Venice.”

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Posted 7 years ago

“The CamdenTown Matkets tour was lovely. My husband and I received a photo of our personal guide beforehand, and she met us at a designated place to take us on our tour. We had a lot of fun, shopping, exploring and eating. She took us to Primrose Hill, a Park with s lookout point, and we saw parts of London from atop a Hill. We all went then to Borough Market, which was also wonderful with shops and eateries. Our guide was co side rate of our ages, helping us down steps and watching out for us in traffic, crossing the streets. She was kind, caring and a genuine sweet person. Our tour was amazing!”

Helpful Report

Posted 7 years ago

“We have been on tours all over the world with Viator. We have loved every tour! The tour guides pointed out sights of interest on the way to each destination, were witty and entertaining as well as informative. Leeds Castle, Dover, Canterbury, Kensington Palace, Auckland, Sydney, London all were rich with history and beautiful sights to see. Viator made the difference in enriching the experience!”

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Posted 7 years ago

“Delivered exactly what they advertised”

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Posted 7 years ago

“I have recently returned from a trip to Canada and had booked a 2 hour evening safari for whilst we were in Banff. As usual the service received was excellent and the tour was just as described.”

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Posted 7 years ago

“We bought tickets to the making of Harry Potter tour. The correspondance with the office which sold the tour was good and the tour itself was awesome!”

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Posted 7 years ago

“Always a good website for booking holiday excursions”

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Posted 7 years ago

“We booked the private tour of the three Venice islands. Our guide was Hazel who arrived at the agreed meeting time at our hotel. We were transported by water taxi to the islands. We enjoyed the glass factory and seeing the lovely lace. Hazel is an excellent guide and has an in depth knowledge of the history of Venice and the islands. We would recommend this tour especially with Hazel as your guide. Lovely half day with time to explore Venice on the other half of the day.”

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Posted 7 years ago

“We did the day trip from Barcelona to Figueres to visit the Dali museum .. collected as promised from hotels 0730 and met at station by Viator rep . Had some coffe and we and just 2 others on this tour caught train to Figueres . Met by tour guide Jessica who was lovely and made the museum visit so much more informative and really interesting .. great tour and an excellent duration . Caught train back at 1245 pm and as it's only a 55 minute trip we still had all the afternoon back in Barcelona .. highly recom and congrats to Jessica for her wonderful friendly and knowledgable self ali”

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Posted 7 years ago

“We went on a private Tour with Marcelo today in Rio de Janeiro, we had a wonderfull time with him, he speaks very good English, knows alle the fun things to see and do, is patient with his customers and most of all a very nice guy and a skillfull driver!! Great guy on a great tour!”

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Posted 7 years ago

Viator is rated 2.1 based on 1,187 reviews