Viator Reviews

Name: Viator
Address: 360 3rd St #400, San Francisco
Rating: 2.14

2.1 Rating 1,176 Reviews

28 %

of reviewers recommend Viator

Company Reviews

Questions

Metrics

2.1

Based on 1,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

888-651-9785

Email:

support@viator.com

Location:

360 3rd St #400
San Francisco
94107

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Mari

Viator 1 star review on 25th January 2025

Colby

Viator 1 star review on 11th January 2025

Douglas Belaire

Viator 1 star review on 5th January 2025

Haydn Thomas

112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Viator is an excellent way to source out tours and attractions. Booking procedure is easy and you usually get instant confirmation. When you get to your destination a lot of tours are booked out, with your pre-paid voucher you don't have to worry about that, just turn up and enjoy your activity. My only suggestion would be that if customers spend certain amounts of money on Viator deals then they should be entitled to a decent discount for doing so - call it an incentive to spend more.”

Helpful Report

Posted 8 years ago

“Highly recommend”

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Posted 8 years ago

“Viator provides one-stop shopping for great guided tours with knowledgeable guides to great destinations.”

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Posted 8 years ago

“This site helped us to find 2 tours that were the highlight of our trip. The ap is very user friendly. I highly recommend Viator!!”

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Posted 8 years ago

“It was great.”

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Posted 8 years ago

“Our tour guide was very nice, kind and helpful. We adored him and hope that he is safe on the hurricane that hit Nassau.”

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Posted 8 years ago

“It is easy and fast to book a tour by viator. There are many choices of tours for one to pick. The reviews by the customers provide details of the tours they took, and they share their experinces with others, which is really useful for our choice of booking the ones that suit our needs and likes.”

Helpful Report

Posted 8 years ago

“We have used Viator for shore excursion in Europe, Canada and the US and have always been pleased with the excellent service, reasonable prices and exceptional guides. We have also used them in New York city for transfers from the cruise port and transfers to airport. I would highly recommend this company.”

Helpful Report

Posted 8 years ago

“We had never used Viator before until 3 days ago. I was skeptical in the beginning. After two booked tours, I am sold. Both experiences were very good. We will definitely use Viator again in the future. They are a great alternative to cruise ship shore excursions.”

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Posted 8 years ago

“We have used your company several times. In Paris and in Rome. We are very pleased with the Tours and the Tour guides.”

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Posted 8 years ago

“Good information on local tours”

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Posted 8 years ago

“I found the Viator website easy to use and very convenient.”

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Posted 8 years ago

“Fantastic ! The guide was superb as he provided such history, he truly made this experience so special with his love for Canada! I recommend taking this tour!”

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Posted 8 years ago

“the tour i got from viator was the best,its convenient,its a bit expensive conpare to other tours but so worth it ,there tour guides are all knowledgeable and very accomodating especially ting and jett!”

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Posted 8 years ago

“Easy to use, one stop shop for your tours. We selected 4 tours in SAN Francisco area. All has gone smoothly and we've had a great time.”

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Posted 8 years ago

“Thank you for a great day watching 1000 year old icebergs float around and disappearing. Great driver and tour guide. Stops were appropriate in time length and ride was smooth. Icebergs were absolutely stunning. A must when visiting Iceland.”

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Posted 8 years ago

“Finding the perfect trip was so easy!! (and they had promotion which made it even better). I believe that Viator (Australia) only engage proper tour company on their listings and that made the experience so much more enjoyable. I bought passes for the Puffing Billy & Yarra Valley Wineries tour (AAT Kings) and had an amazing day trip. Thumbs Up!!”

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Posted 8 years ago

“Great ideas for tours and the two I did in Budapest were excellent.”

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Posted 8 years ago

“Very good for booking a tour in New Orleans. Fast, simple, and affordable. I would highly recommend!”

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Posted 8 years ago

“We were very pleased with the tours we recently selected for our Paris trip. The guides and drivers were welcoming and pleasant and very knowledgeable. The tours helped us to learn more about Paris and what it had to offer so that we could then go out on our own and explore this beautiful city.”

Helpful Report

Posted 8 years ago

Viator is rated 2.1 based on 1,176 reviews