Viator Reviews

Name: Viator
Address: 360 3rd St #400, San Francisco
Rating: 2.14

2.1 Rating 1,176 Reviews

28 %

of reviewers recommend Viator

Company Reviews

Questions

Metrics

2.1

Based on 1,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

888-651-9785

Email:

support@viator.com

Location:

360 3rd St #400
San Francisco
94107

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Mari

Viator 1 star review on 25th January 2025

Colby

Viator 1 star review on 11th January 2025

Douglas Belaire

Viator 1 star review on 5th January 2025

Haydn Thomas

112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time I have purchased tickets through Viator and have not been disappointed. They do a very good job. Thanks”

Helpful Report

Posted 8 years ago

“Excellent tour services. Julie and Ricardo went above and beyond for a tour of Pompei. Highly recommend!”

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Posted 8 years ago

“I am lucky to have found Viator on my searches. I am satisfied with their services. They are very reliable.”

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Posted 8 years ago

“Good”

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Posted 8 years ago

“As foreigners this tour was an excellent way to learn about the place, it's beauty and the history and culture of the aboriginal population of the center Australia. The tour was well planned, always on time and the drivers and tour guides knowledgeable and fun. Good value for the money.”

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Posted 8 years ago

“Great site / tours /activities and very easy to navigate options and book”

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Posted 8 years ago

“Excellent tour. Agnes our guide was wonderful. Friendly and knowledgeable.”

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Posted 8 years ago

“When we travel, if possible, we always use Viator. The prices are reasonable, the guides are very knowledgeable and the skip the line tickets save time. The website is really good and it is so easy to book on line. Everything is made clear.”

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Posted 8 years ago

“Viator as an excellent one stop shop for all of your excursions. I have used them in various Countries around the World and have always found the tours to be excellent value. The guides are always very knowledgeable in their field and show you the real inside story of wherever you are. I highly recommend the use of the Viator website, you'll not be disappointed.”

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Posted 8 years ago

“All tours we have booked online have been amazing.”

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Posted 8 years ago

“Great all around the island tour. Saw a lot of the Oahu landmarks and our tour guide was great! Funny, personable and knowledgeable! Worth the trip!”

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Posted 8 years ago

“make my holiday trip easier!”

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Posted 8 years ago

“Viator is a great company to deal with. We went on tours with them in both Venice and Rome. The tours were excellent! The guides are so knowledgeable.”

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Posted 8 years ago

“So much fun and exciting to be driving amongst wolves and bears. What a great wildlife park experience in an absolutely beautifully designed and maintained environment. I can't wait to return and share this great place with other people. Thank you so very much. Truly loved the entire day. Sally Montana, Prescott Valley, AZ”

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Posted 8 years ago

“Excellent and great experience. The experience met the expectations on both levels, the Lamborghini driving experience and the trip to Como and katerina (the guide) was great and professional”

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Posted 8 years ago

“I took 5 tours, absolutely amazing. Extremely informative, organized, memorable. Outstanding guides - Martina, Francesco and Olivia from "Walkabout". Fantastic communication skills: friendly, sharp, knowledgable, open- minded, free spirit. The best tours are: Tuscany, Cinque Terre hiking tour, Independant Venice Day Tour, Florence walking Tour 3 museums, hop on- hop off bus Florence. I reserved hotel for a week in Florence next to SMN train station (2 min walking), all tours destination departure. Arrived from Nice to Florence by Eurolines bus 7 h. Suggestions- in Independant Venice Day Tour voucher indicated meeting place SMN station, should be more concrete, if I didn't meet people from another agency, I will be lost, in their voucher was indicated concrete point. Makes a sense cut of the time from Pisa for San Giminiano ( not enought time especially in case of rain ). Besides of that everything else is great! Thanks!!!”

Helpful Report

Posted 8 years ago

“Easy to book on line and save on phone. Great discounts. Guides have studied in History and are passionate about their work,they bring history alive for you”

Helpful Report

Posted 8 years ago

“The customer service agents were very helpful and undrestanding and they did help me to update ( such change of time and tours or cancellation ) my reservation on my tours and”

Helpful Report

Posted 8 years ago

Viator is rated 2.1 based on 1,176 reviews