Viator Reviews

Name: Viator
Address: 360 3rd St #400, San Francisco
Rating: 2.10

2.1 Rating 1,253 Reviews

27 %

of reviewers recommend Viator

Company Reviews

Questions

Metrics

2.1

Based on 1,253 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

888-651-9785

Email:

support@viator.com

Location:

360 3rd St #400
San Francisco
94107

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Sandeepkumar

Mari

Viator 1 star review on 25th January 2025

Colby

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We booked 2 recent tours with Viator whilst visiting Canada and whilst they were a little pricey, they both nevertheless were each good in their own way. Ultimate Niagara Falls Tour plus Helicopter Ride and Skylon Tower Lunch and Victoria and Butchart Gardens by Seaplane and Speed Boat And although we had some local contact problems to confirm the tour in Vancouver, we resolved this and enjoyed our trip. The 2 packages were excellent in their own way, and the organisers of each trip were very good. If you want to get an excellent experience whilst travelling, then Viator is an excellent way to secure a package.”

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Posted 9 years ago

“Need real work on customer service, it was real chaotic at the bus station. Staff at the station seemed real lost, you ask a question they can't direct you to the proper people. And if you're on break, I would imagine you to disappear and not read the newspaper on the podium, at the gate and act like you can't be bothered! I would not recommend to any family or friends. Oh, the bus driver ate our food left on the bus while they sent us out on the tour. The actual tour guides were not bad.”

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Posted 9 years ago

Thank you for your message. Please note that the staff on site at each location do not actually work for Viator. As a Tour Broker, we do utilize Tour Operators all over the globe for each of our tours. We encourage customers to write a review of their Tour Operator experience on our website, to help our Tour Operators in offering the best possible service to all customers. We hope this information helps. If you have any further questions please feel free to let us know. All the Best, Viator Social Team

Posted 9 years ago

“Viator tours are very good. You can see the most out of everything in a day. Good for those who like to visit everything in the shortest time possible. A little tedious for family with young children and the elderly though.”

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Posted 9 years ago

“I would recommend Viator to everyone. Cheaper than the shore excursions on the ship and the guides and folks that help you check into your tour were all phenomenal.”

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Posted 9 years ago

“Viator should have managed better coordination with the transport companies at Malta airport. They should also answer my emails more accurately and keep me informed of their pick-up times.”

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Posted 9 years ago

“I had enjoyed All the Tours I made with Viator. However there was a bit of Hitch last year due to Bad Weather here in Australia and mistakes by my Travel Consultant in making my plane land at Mandalay instead of Yangon. However in retrospect it was enjoyable specially The Swedagon experience which I had seen twice...morning and later on twilight time! I definitely r commend Viator for Tour Reservations etc.”

Viator 4 star review on 31st October 2016

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Posted 10 years ago

“Very good range of trips and activities, used many times in places all over the world and never had a problem.”

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Posted 10 years ago

“An easy to use travel site when you're on the go! Fast and easy to understand the booking and reply system, it was invaluable making plans on an iPad last minute when things just don't go according to plan!”

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Posted 10 years ago

“I was more than pleased with the three day tours I organized through Viator in Zurich, Switzerland. Each day, the tours went without a hitch. The buses were all very new and luxurious. The drivers drove smoothly, and the guides gave great explanations along the way,, adding insight into the days' journeys. I would certainly recommend these day trips to others.”

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Posted 10 years ago

“A very reliable website. Love especially the reminders sent via email reminding me to print the vouchers. Keep it up.”

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Posted 10 years ago

“For those who haven't used them before, Viator is a search site that connects people with various tour companies. They do not provide the tours themselves, so there is a certain level of variety in the quality and style of the tours they work with. Over the past few years, I've gone on at least a dozen tours in four countries, all except for one were great. One of the main perks is you can find a variety of tours in any given area. You can save yourself some money by doing the additional research to find the local companies, but it's a reasonably small amount they tack on so I've always chosen the time savings instead. The downside, is since they are third party site, they provide little to no customer support. After booking, the customer receives a voucher which includes the information for the actual tour guide. The ones I have received always include a phone number, none of them include an email. When trying to set things up in a different side of the world, an email would be helpful. You can request Viator to contact the local guide, they will forward the request but in my experience, Viator includes a snarky response along the lines of 'you have their contact information and that's your best bet.' Not helpful. Also, with the one tour company that did not provide the described tour, I requested a refund which two weeks later, I have not received a response. After waiting a few days, I submitted a one star review for the tour, with full explanation of the issues. The website includes a note for one star reviews, stating that their customer service team will review the issue and attempt to resolve it. As of a week later, I still have not been contacted and the review was posted three days later. So, if you are looking for a reasonably reliable search engine for local tour companies, this is a good option. Just understand, they are not the primary service provider and their level of customer service reflects this fact.”

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Posted 10 years ago

“I booked a total of 5 tours with Viator. I'm pleased with the service but was not aware that there were multiple tour operators within Viator. Good to have email communication with the tour operators because my Amalfie Coast tour was rescheduled and the notice was emailed to me. I was lucky that I could go on the postponed date because I had enough days in Rome. Not every tourist will have a phone data plan when travelling so it was good that there was email notification.”

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Posted 10 years ago

“Viator offer an excellent range of trips at very reasonable prices. The website was easy to use and all arrangements where carried out with no problems. Even the tour which was cancelled due to bad weather was quickly refunded. I will definitely be booking with Viator again. Thank you.”

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Posted 10 years ago

“The tour offerings were varied and extensive. We booked 4 different tours, each were excellent with very knowledgable guides who were very accommodating. The website was very easy to use.”

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Posted 10 years ago

“On time. No waiting. Actually all what we needed on a thight scedule. We will use them again.”

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Posted 10 years ago

“A nice tour through some quaint food stores including a bakery and a Parma ham purveyor make this a pleasant morning. It does not really provide an opportunity to sample all of the variety of Milanese specialties nor does it attempt to do so preferring to selectively visit just a few shops.”

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Posted 10 years ago

“Very efficient”

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Posted 10 years ago

“Anytime, anywhere in the world, Viator is THE BEST CHOICE! LOOK NO FURTHER!!! Everytime I've chosen VIATOR I was more than satisfied, I had the peace of mind by having chosen the best activity reserved for me before my travel and this is the main argument to CHOOSE VIATOR !!!”

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Posted 10 years ago

“This trip is a must, it was excellent from beginning to end”

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Posted 10 years ago

“you are well organized and very efficient. My plane ride was delayed, so I didn't make it on time for one of my tours. I easily rescheduled the tour for another day, and I was given the full experience of the tour. I didn't lose money or the opportunity to explore the tour. Thank You for the excellent service. I will use you over and over again. I will also recommend others. Thank Again Loyal Customer”

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Posted 10 years ago

Viator is rated 2.1 based on 1,253 reviews