Viator Reviews

Name: Viator
Address: 360 3rd St #400, San Francisco
Rating: 2.10

2.1 Rating 1,253 Reviews

27 %

of reviewers recommend Viator

Company Reviews

Questions

Metrics

2.1

Based on 1,253 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

888-651-9785

Email:

support@viator.com

Location:

360 3rd St #400
San Francisco
94107

Write Your review

Tell us how Viator made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sandeepkumar

Mari

Viator 1 star review on 25th January 2025

Colby

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a great time. Thanks Viator for making our San Francisco vacation a success.”

Helpful Report

Posted 10 years ago

“Your website was very helpful and gave me great ideas on your options which helped me plan my vacation better. Planning my first trip to Paris was a success thanks to your tours and optional schedules to better plan our time. I William definitely use you for my next vacation.”

Helpful Report

Posted 10 years ago

“Viator - is not a tour company - it is a consolidator - the tours are other companies. Some items - like water on tour - bathroom facilities lacking are common - also pricing wdirect are many times much cheaper - thus the poor rating -- viator needs to spell this out !@”

Helpful Report

Posted 10 years ago

Hello, Thank you for your message. We apologize for any inconvenience you experienced while on your tour. As you note, we are a tour broker and not the operator of the tours we offer. Our Tour Operators do let us know what information to print with each tour, however, if you feel any information is missing, do feel free to let us know so we can request an information amendment from our tour operator. Our Tour Operators do sell their tours for the same price in person as they offer to us, our prices include any taxes or fees that you may incur, so it does sometimes appear that the prices in person are cheaper, but the prices on site are usually the prices listed without taxes and fees. In may cases, we end up being cheaper for our customers, as we permit for a variety of currencies for booking on our website, which assists customers in avoiding conversion fees. We do hope this information helps you, and future customers in having the best possible tour experience. All the Best, Viator Social Team

Posted 9 years ago

“Easy to use”

Helpful Report

Posted 10 years ago

“20% discount on the whole package is genuine. It is reliable and sincere.”

Helpful Report

Posted 10 years ago

“Plenty of choices to be made when visiting any area. The one thing I would say....shop around as a lot of companies similar to Viator will give you substantial discounts when booking multiple trips with them. And the more you book as time goes along they are aware and reward you accordingly.”

Helpful Report

Posted 10 years ago

“Good and serious offers! Acceptable prices.”

Helpful Report

Posted 10 years ago

“We have booked several tours through victor, both when we have been on cruises and also on land based vacations in the Caribbean and also in Europe. Tour selection is excellent and pricing is competitive and very reasonable. I highly recommend them and whenever we are looking for tours , Viator is one of the first places I look.”

Helpful Report

Posted 10 years ago

“A reliable service. Excellent!”

Helpful Report

Posted 10 years ago

“I have used Viator for the past few years and really became quite comfortable using this app. It is relatively easy to use the app to book all your tours. The App is self explanatory and if you make a mistake you can always go back to make corrections. What I also like is if you're not comfortable with the online process you can always call and speak to someone in reference to your booking tours. I have recommended Viator to friends and family. I'll continue to use Viator not only to book tours, but to also read reviews.”

Helpful Report

Posted 10 years ago

“Used Viator for all my cruise ship tours. Only had few logistical issues, but picked the tours carefully. They were also good to work with when you had issues.”

Helpful Report

Posted 10 years ago

“Booked several tours through Viator and was happy with all of the tours and I would use them again for booking future tours.”

Helpful Report

Posted 10 years ago

“all the activities we booked were great and glad to have these choices when going abroad. Descriptions meeting areas etc all explaned in detail and no issues at all.”

Helpful Report

Posted 10 years ago

“This was my first time using Viator for a trip, especially being so far from home, to Barcelona, Spain. Everything was on time, very organized, lots of interesting and fun information. The meeting point was close to the port of our cruise and easy to find. We are very happy and satisfied to have done our Barcelona Tour with this company!!!”

Helpful Report

Posted 10 years ago

“Easy booking, excellent information and reminders. When I submitted a question, I received an answer immediately. Highly recommend.”

Helpful Report

Posted 10 years ago

“We were happy with all the services and tours we booked with Viator”

Helpful Report

Posted 10 years ago

“It is easy to use!!”

Helpful Report

Posted 10 years ago

“We had both a great experience and a terrible experience with Viator in Paris. The Eiffel Tower tour was perfect with a punctual and efficient and friendly host and a fantastic experience. Followed by a very terrible and disappointing experience with the tour to Palace of Versaile. There were 5 of us (we didn't know each other) waiting from 11 a.m. at pick up point. Suppose to pick up at 11:45. We phoned at 12 and were told 'we' missed the bus but 'we' were all there and the bus never came. They refused to send another van or to reimburse us for the trip. Everyone else is going to complain too. Whoever you have in charge of this trip should be fired and find a new company. He was totally rude on the phone. My son and I ended up taking a cab there in back and waiting in line and it ended up being a very costly day. I hope you will address this issue because now I would be afraid to use Viator in the future and I can't tell my friends to use it either. The Versaille trip was in my son's name, David Dehoney. So I would rate you one 'very good' and one 'very poor' Hope you read this. Elaine Dehoney”

Helpful Report

Posted 10 years ago

“I love Viator - since happening upon the site i have used it for tours on every trip i have taken and i have constantly recommended Viator to both friends and other travellers i have met on the road. At times i have thought i should hold shares in the company i have recommended it so frequently. WHY? - because it successfully takes the work out of finding interesting, affordable tour opportunities when in foreign locations. Doing a tour is such a great way to get to know a place. I am very keen on walking and this kind of tour features prominently in the tours offered by Viator. I remember being blown away by a walking tour I did in the back streets of Athens - just fantastic and another in London - what a way to meet a city! Previously i would have trawled for hours looking for such small niche market tours. Thank you Viator.”

Helpful Report

Posted 10 years ago

“On our recent trip to Europe we participated in several activities with Viator and found each one well organized. The tour guides were all very knowledgeable and friendly. I would highly recommend this company.”

Helpful Report

Posted 10 years ago

Viator is rated 2.1 based on 1,253 reviews