Viator Reviews

Name: Viator
Address: 360 3rd St #400, San Francisco
Rating: 2.10

2.1 Rating 1,253 Reviews

27 %

of reviewers recommend Viator

Company Reviews

Questions

Metrics

2.1

Based on 1,253 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

888-651-9785

Email:

support@viator.com

Location:

360 3rd St #400
San Francisco
94107

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Sandeepkumar

Mari

Viator 1 star review on 25th January 2025

Colby

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SInce I started to purchase tours in VIator I neved had a problem, I got my refunds when I had to canceled for any reason, I feel good if we compare cost and benefits”

Helpful Report

Posted 10 years ago

“Good tours and good guides. All guides were very familiar with the areas shown. There is one issue with most of the tours which is identiying the guides at the begining of the tours. The meeting points are with different groups of people anf you have to be asking one by one if they are the guides and if they are the tour younare looking for. It is annoying. Guides should wear a identifyable color hat or vest with a good size name and tour name on it.”

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Posted 10 years ago

“already done so yesterday (in German)!”

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Posted 10 years ago

“Easy to use the website loads of tours to choose from”

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Posted 10 years ago

“Using Viator took some of the 'stress' out of our tour. Knowing that parts of your trip were already booked and paid for meant that the cash in our pockets would last a little longer. The range of activities on offer was wide and there were no problems when handing over the vouchers so I would presume that the company's name held some respect. Thanks for helping to make our trip so enjoyable.”

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Posted 10 years ago

“went to the Colosseum as well as the Sistine Chapel. the tour guides did an excellent job and were very knowledgeable. no lines and had very private viewing .. I highly recommend Viator”

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Posted 10 years ago

“I booked three tours for the two days we were in New York - Top of the Rock tickets, a night cruise with dinner and champagne on the Hudson and a full day tour. I booked them all from England before we left and found the website very good and when I needed to phone the London office a couple of times with queries, I found everyone I spoke to very polite, helpful and friendly. I was recommended to Viators by a friend and we have recommended them to other friends in our turn. We found them excellent.”

Helpful Report

Posted 10 years ago

“a well managed and well organised tour!!! Edgar our guide tour was brilliant.”

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Posted 10 years ago

“Easy to book, good prices, great customer service. I had a question about where to park for our tour in Nice, and was connected through to the tour guide herself. She spoke perfect English, was friendly and gave me 3 good recommendations and made me feel like she was welcoming an old friend to her hometown. We got several email reminders before tour date. The tour did not disappoint. Would definitely use Viator again.”

Helpful Report

Posted 10 years ago

“Participated in three Viator tours, one in Rome and two in Venice. The three tours were excellent experiences with knowledgeable guides and professionally conducted.”

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Posted 10 years ago

“Booked lots of trips for our many holidays. Always good value for money. And we will keep using them.”

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Posted 10 years ago

“Very easy webpage and needed to change time on my reservation and customer service was very helpful and changed everything for me.”

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Posted 10 years ago

“Enjoyed two tours in Italy with Viator, best of Tuscany and Cooking class in Florence. Both were excellent.”

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Posted 10 years ago

“We booked last minute and had a great experience. Thanks!”

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Posted 10 years ago

“Viator made searching for excursions during our trip fast and super easy! The payment process was efficient and provided me with a voucher that was used by the tour company. It was a great experience and I will definitely use Viator again! Highly recommended!”

Helpful Report

Posted 10 years ago

“We took 2 separate tours while in Italy both booked through the Viator site. Both of the tours were exceptional and the tour guides were just as great. In talking to other visitors on our trip we met several people who also booked through this site and were just as pleased with their tour as we were. I'd highly recommend Viator to anyone and look forward to booking more tours with them in the future.”

Helpful Report

Posted 10 years ago

“Viator makes travel amazing and easy. We can travel with greater certainty and efficiency. Terrific!”

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Posted 10 years ago

“Happy to go through viator for trips abroad and never had any problems”

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Posted 10 years ago

“A relaxing and enjoyable day in beautiful countryside. Lots of wines to try and a lovely small town to explore at lunchtime! Our driver was friendly and informative adding to the journey with interesting facts and pointing out places of interest along the way. A really good day out!”

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Posted 10 years ago

“This is our second year using Viator and again we were not disappointed! We have always had great customer service experience! Thanks Viator for helping us make memories!”

Helpful Report

Posted 10 years ago

Viator is rated 2.1 based on 1,253 reviews