Viator Reviews

Name: Viator
Address: 360 3rd St #400, San Francisco
Rating: 2.10

2.1 Rating 1,253 Reviews

27 %

of reviewers recommend Viator

Company Reviews

Questions

Metrics

2.1

Based on 1,253 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

888-651-9785

Email:

support@viator.com

Location:

360 3rd St #400
San Francisco
94107

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Sandeepkumar

Mari

Viator 1 star review on 25th January 2025

Colby

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“App works good. But some local tour operators associated are not as efficient as they say are.”

Helpful Report

Posted 10 years ago

“Very reliable company. No issues booking through Viator. When we arrived at our destination, everything was easy to do. Instructions provided by Viator were very clear as well.”

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Posted 10 years ago

“Viator was easy to use and compare the different excursions to find the ones that best met our desires. The only drawback is that now we are getting all sorts of emails from Viator as if they think we constantly travel.”

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Posted 10 years ago

“I arranged several activities through Viator: VIP Moulin Rouge dinner and show tickets; Transfer from our flat to and from the Moulin Rouge; Night-time tour of Paris by 2CV; Transfer from our flat to CDG airport. All arrangements were seamlessly handled and we couldn't have been more pleased!”

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Posted 10 years ago

“Easy to use and good to deal with”

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Posted 10 years ago

“I am a viator customer for many years. I always book my trips with them wherever I am travelling. They look after you if there is a problem and answer your query promptly if you have one. The tours you book with them is value for money and I highly recommend all traveller at home or abroad.”

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Posted 10 years ago

“Very useful and functional, numerous price-saving options. But occasionally a tour price is misleading (e.g. "transportation not included") and not all bad feedback is printed in their tour review comments section”

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Posted 10 years ago

“Our tour guide, Daniella, was really good. She gave us a good tour of Fatima.”

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Posted 10 years ago

“I have been impressed by viator so far. I had an excellent guide in Rome and in London. I recommended the company to a friend who also had a great guide. I can see that I will book another Viator tour in the future.”

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Posted 10 years ago

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Posted 10 years ago

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Posted 10 years ago

“I will re do my review when we are refunded our payment for the trip to champagne region that was cancelled with no notification to us in Paris. We booked 4 outings with your company in Paris. We discovered this cancellation only when we had our Marriott concierge called for the pick up time with the local contact one day in advance. We were forced to rebooked with another vendor. J. Thometz”

Helpful Report

Posted 10 years ago

Thank you for your message. We have checked your booking, and do not see any messages from you to request a refund or recount your experiences with the tour operator. We are including this message to our Refunds department, but for fastest service, we recommend all customers who require assistance write to support@viator.com and detail your experiences in your message to us. We hope this information helps, please let us know if you have any further questions or concerns. All the Best, Viator Social Team

Posted 9 years ago

“WE have enjoyed 99% of our tours booked through Viatour! Highly recommend checking them out first!”

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Posted 10 years ago

“I have used Viator for several vacations tours now and I am consistently impressed with the tours and the service from Viator, I have never regretted using Viator and am happy to say that I will continue to use them and recommend them in the future. The tours have been competitively priced and always of excellent quality.”

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Posted 10 years ago

“Easy to use, great choice of tours”

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Posted 10 years ago

“We've booked several tours and show tickets in various different countries through Viator over the last few years and have always found the site easy to navigate and bookings simple to make. All the tours we've been on have run smoothly. We'll definitely be using Viator again in the future.”

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Posted 10 years ago

“Everything as they promised ????”

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Posted 10 years ago

“Our second trip with Viator, booked from the UK, to visit Alcatraz. Explicit instructions. Got parked near Pier 33 and just got sent straight to the queue. Boat trip great and we spent 2 hours on the island. Really interesting and informative. Unlike the prisoners you can leave whenever you want. Would highly recommend Viator for any trip you fancy.”

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Posted 10 years ago

“My guide Neil from England was very entertaining and informative. I thoroughly enjoyed the bicycle tour and would highly recommend it to others visiting Barcelona. Super fun!!!”

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Posted 10 years ago

“Only 2 hours but can see almost beautiful place in Darling Harbour. Suitable for visitor do not have too much time to go around.”

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Posted 10 years ago

Viator is rated 2.1 based on 1,253 reviews