Viator Reviews

Name: Viator
Address: 360 3rd St #400, San Francisco
Rating: 2.10

2.1 Rating 1,253 Reviews

27 %

of reviewers recommend Viator

Company Reviews

Questions

Metrics

2.1

Based on 1,253 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

888-651-9785

Email:

support@viator.com

Location:

360 3rd St #400
San Francisco
94107

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Sandeepkumar

Mari

Viator 1 star review on 25th January 2025

Colby

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We hadn't used an organised tour company before, but only had a short time in Rome and needed some help. We found the website very useful and quick to find the package that best suited us and the booking voucher process fast too. Our guides were easy to find, very organised, knowledgeable, friendly and looking to help where ever they could. We had a great experience and will definitely use Viator again. Highly recommended”

Helpful Report

Posted 10 years ago

“Make sure to check in with your booked tour at least 24 hours in advance. They do not always get the info from the website in a timely fashion.”

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Posted 10 years ago

“Easy to make bookings and reviews from users helpful”

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Posted 10 years ago

“Very good service”

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Posted 10 years ago

“The instructions on where and when to meet at Alhambra were clear and easy to follow. Our guide, Evon, was excellent and her explanation brought out the richness of the place. We highly recommend people visiting Alhambra to engage a guided tour rather than walking around on your own.”

Helpful Report

Posted 10 years ago

“Our guided tour of the Colesseum was like a history lesson. We saw loads of people walking around aimlessly without a tour guide. They wanted to hang with us. Our guides were professional, patient and most of all very knowledgeable. Will do again definitely.”

Helpful Report

Posted 10 years ago

“Viator is an excellent way to source out tours and attractions. Booking procedure is easy and you usually get instant confirmation. When you get to your destination a lot of tours are booked out, with your pre-paid voucher you don't have to worry about that, just turn up and enjoy your activity. My only suggestion would be that if customers spend certain amounts of money on Viator deals then they should be entitled to a decent discount for doing so - call it an incentive to spend more.”

Helpful Report

Posted 10 years ago

“Highly recommend”

Helpful Report

Posted 10 years ago

“It was wonderful to be able to plan our tours before we arrived at our destinations. We could plan our days and time accordingly and were able to take full advantage of all our destinations' had to offer! Thank you for helping us plan our time wisely.”

Helpful Report

Posted 10 years ago

“Viator provides one-stop shopping for great guided tours with knowledgeable guides to great destinations.”

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Posted 10 years ago

“This site helped us to find 2 tours that were the highlight of our trip. The ap is very user friendly. I highly recommend Viator!!”

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Posted 10 years ago

“It was great.”

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Posted 10 years ago

“Our tour guide was very nice, kind and helpful. We adored him and hope that he is safe on the hurricane that hit Nassau.”

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Posted 10 years ago

“It is easy and fast to book a tour by viator. There are many choices of tours for one to pick. The reviews by the customers provide details of the tours they took, and they share their experinces with others, which is really useful for our choice of booking the ones that suit our needs and likes.”

Helpful Report

Posted 10 years ago

“We have used Viator for shore excursion in Europe, Canada and the US and have always been pleased with the excellent service, reasonable prices and exceptional guides. We have also used them in New York city for transfers from the cruise port and transfers to airport. I would highly recommend this company.”

Helpful Report

Posted 10 years ago

“We had never used Viator before until 3 days ago. I was skeptical in the beginning. After two booked tours, I am sold. Both experiences were very good. We will definitely use Viator again in the future. They are a great alternative to cruise ship shore excursions.”

Helpful Report

Posted 10 years ago

“We have used your company several times. In Paris and in Rome. We are very pleased with the Tours and the Tour guides.”

Helpful Report

Posted 10 years ago

“Good information on local tours”

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Posted 10 years ago

“I found the Viator website easy to use and very convenient.”

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Posted 10 years ago

“Fantastic ! The guide was superb as he provided such history, he truly made this experience so special with his love for Canada! I recommend taking this tour!”

Helpful Report

Posted 10 years ago

Viator is rated 2.1 based on 1,253 reviews