Viatu Reviews

Name: Viatu
Address: Neugasse 6, Zug, Neugasse 6, Zug, Zug
Rating: 4.94

4.9 Rating 142 Reviews

99 %

of reviewers recommend Viatu

Company Reviews

Metrics

Info

4.9

Based on 142 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Viatu:

Viatu - Travel Greener, Wilder, Smarter.

Viatu helps you access the world of conscious travel. Conveniently design and book your sustainable adventure with Viatu all in one place at no additional cost.

Tailor all elements of your trip - accommodation, activities, and transport - from the comfort of your phone.

We select and score vetted partners on their sustainability efforts so that you can consciously design, and confidently book, your own sustainable adventure.

Transparent, flexible, and responsible.

Visit Website

Email:

feedback@viatu.com

Location:

Neugasse 6, Zug,
Neugasse 6, Zug
Zug
6300

Viatu 5 star review on 10th January 2025

Maren

Quincy

Viatu 5 star review on 22nd December 2024

Philippa

218

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“first thing: you must advise your customers to have a birth certificate with them, if they have children under 16 years with them. that´s not something people know. We almost failed entering namibia:-(( second: we were not happy with all the locations, not the lodges however - they were all super. However, Otjohotozu Guest farm and Sasa safri camp are located at areas, where there is not a lot to do, or what is to do is rather a long drive away. For example, instead of Otjohotozu Guest farm a location closer to Spitzkoppe would be better and instead of Sasa safri camp something closer to the tafelberg region.”

Helpful Report

Posted 7 months ago

Dear Thomas,Thank you for your four-star rating of Viatu. We appreciate your feedback and are glad to hear that you enjoyed the lodges during your trip. We apologize for the inconvenience you experienced when entering Namibia regarding the birth certificate requirement. We will make sure to update our information and advise our future customers accordingly. Regarding the locations, we understand your concern. We always strive to provide the best possible experiences for our customers and take your feedback seriously. We will take your suggestions into consideration and look for alternative locations closer to Spitzkoppe and the Tafelberg region for future trips. Thank you again for sharing your thoughts and for choosing Viatu. We hope to have the opportunity to serve you again in the future. Best regards, Rea

Posted 7 months ago

“The preparation for the trip was very thorough and we enjoyed the personalised touch. During the trip we had minor problems in every single booking. To be fair, they were addressed. However nobody likes to deal with hiccups on holiday. For example, when we wanted to pay our first dinner (not included) the hotel told us that viatu insisted on paying for it. Then we received multiple reminders during the trip from viatu asking us to pay. At the end of the trip we even received an invoice which we promptly paid. All this was unnecessary. There were various other examples of viatu not vetting their service providers. For example, we were detained by the police for over thirty minutes, because our rental car had multiple issues including missing documents and unpaid fines. Our past trips with viatu were not so sloppy. In our opinion these were all viatu problems and not Rwanda problems.”

Helpful Report

Posted 8 months ago

Dear Ramona,Thank you so much for leaving us a 4-star rating for Viatu! We truly appreciate your feedback and are glad to hear that you found the preparation for your trip thorough and enjoyed the personalized touch. We understand that dealing with minor problems during your bookings can be frustrating, and we sincerely apologize for any inconvenience caused. Regarding the issue with the payment for your first dinner, we apologize for any confusion caused. We always strive to ensure smooth transactions, and it seems that there was a misunderstanding in this particular case. We appreciate your patience in promptly paying the invoice at the end of your trip. We understand that the issue with the rental car and the inconvenience caused by the police detainment may have tainted your trip. Our team takes the vetting process of service providers seriously, and we are looking into this matter right away. We appreciate your honest feedback, as it helps us identify areas for improvement. Rest assured that we will take your comments into consideration and work towards enhancing our services. We hope to have the opportunity to curate a lovely trip for you again in the future and provide you with a seamless experience. Thank you once again for your support and for choosing Viatu. Best regards, The Viatu Team

Posted 8 months ago

“Wonderful experience in Namibia. Lodges super comfortable and pleasures. The organizations trip was very good and adapted for us. Only few remarks: - the international licence was necessary and we haven't been noticed about that. This caused us some problems in the police checkpoints. - the activities at Sandwich harbour was actually established at 9:00, while it was written that was at 7:45 and to be 30 min in advance. At that time everything was closed. - in kramersdorf guesthouse some of the people working there asked us several time for food or help, asking explicitly to do not report this fact to the guesthouse's owner. This was not a problem for us, but just to inform you about the real sustainability of this guesthouse, hoping that nobody was working there in unproper conditions.”

Helpful Report

Posted 9 months ago

Dear Barbara,Thank you so much for your excellent 4-star rating of Viatu! We are thrilled to hear that you had a wonderful experience in Namibia and found our lodges comfortable and pleasant. We are especially pleased to know that the trip was well-organized and perfectly suited to your needs. We apologize for any inconvenience caused by the missing information or confusion regarding your activity. We'll take note of this and ensure that future travellers are made aware of those details. Once again, thank you for choosing Viatu and sharing your experience with us. Best regards, The Viatu Team

Posted 9 months ago

“Unsere Tour war gut und auch alles sehr gut organisiert. Die Betreuung und das wir jederzeit eine Ansprechpartnerin hatten hat uns sehr gefreut und geholfen. An allen Unterkünften die wir waren haben wir uns sehr wohl und sicher gefühlt. Unsere Anfroderungen wurden erfüllt. Danke euch und gerne wieder.”

Helpful Report

Posted 1 year ago

Lieber Mehmet, vielen Dank für Ihre 4-Sterne-Bewertung von Viatu. Es freut uns sehr zu hören, dass Sie mit Ihrer Reise zufrieden waren und dass alles gut organisiert war. Es war uns eine Freude, Ihnen jederzeit als Ansprechpartner zur Verfügung zu stehen und Ihnen bei Ihren Wünschen zu helfen. Es freut uns auch sehr zu hören, dass Sie sich in allen Unterkünften wohl und sicher gefühlt haben. Ihre Zufriedenheit ist uns sehr wichtig, und wir freuen uns, dass wir Ihre Erwartungen erfüllen konnten. Wir danken Ihnen nochmals für Ihr Vertrauen und Ihre Bewertung. Mit freundlichen Grüßen, Taryn

Posted 1 year ago

“Wunderschöne Südafrika-Ferien mit allem, was dazu gehört...schöne, atemberaubende Landschaften, aufregende Tierbegegnungen, eindrückliche Kulturerlebnisse und viel Entspannung an der Sonne.”

Viatu 4 star review on 13th February 2023

Helpful Report

Posted 2 years ago

Lieber Manuel, Vielen Dank für deine Bewertung und das tolle Foto. Es freut mich sehr, dass ihr eure Ferien in Südafrika genossen habt und von Landschaft, Kultur und Tierwelt verzaubert wurdet! Ich hoffe euch bald für einen weiteren erholsamen Urlaub mit Viatu begrüssen zu dürfen. Alles Gute, Alexeja

Posted 2 years ago

Viatu is rated 4.9 based on 142 reviews