Viatu Reviews

Name: Viatu
Address: Neugasse 6, Zug, Neugasse 6, Zug, Zug
Rating: 4.94

4.9 Rating 134 Reviews

99 %

of reviewers recommend Viatu

Company Reviews

Metrics

Info

4.9

Based on 134 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Viatu:

Viatu - Travel Greener, Wilder, Smarter.

Viatu helps you access the world of conscious travel. Conveniently design and book your sustainable adventure with Viatu all in one place at no additional cost.

Tailor all elements of your trip - accommodation, activities, and transport - from the comfort of your phone.

We select and score vetted partners on their sustainability efforts so that you can consciously design, and confidently book, your own sustainable adventure.

Transparent, flexible, and responsible.

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Email:

feedback@viatu.com

Location:

Neugasse 6, Zug,
Neugasse 6, Zug
Zug
6300

Viatu 5 star review on 4th November 2024

Iain Wilkinson

Viatu 5 star review on 30th September 2024

Anna Katharina Rüttger

Nicola

211

Anonymous

Anonymous // 01/01/2019

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“What can I say? We've had an absolute blast, traveling through Namibia. Soooo many good new memories! We booked our trip a bit last minute but had amazing support from Viatu to get all the information in time. The recommended route was perfect and to be honest, I was a bit 'scared' of the long distances in between the spots as I've read a lot of blogs, etc. before. And I didn't want to sit 'just in the car'. But the route was planned so well and we ended up having one long drive, then some short drives and then a long drive again. So it was very well balanced. My absolute highlight was the north around Hoanib / Shipwreck Coast and if I would have booked it myself, I wouldn't have gone there (due to distance and also as it is quite a challenge to organize it) so thanks for putting it on our itinerary :) As I usually organize trips myself (haven't booked through an agency in years) I was a bit skeptical as I love my spontaneity/freedom. But now, as I was in Namibia and saw how many times we didn't have a proper (wifi) connection, I am super grateful we went with Viatu. It was so relaxed! Thank you so much for the support before & during the trip, I couldn't ask for a better ending of 2021! We definitely will be back sooner than later!”

Viatu 5 star review on 10th January 2022

Helpful Report

Posted 2 years ago

What a pleasure to read! Thank you so much Anna for the amazing and insightful review. We are happy that we could overcome any initial skepticism and that the designed journey felt well-balanced and that the chosen destinations pleasantly surprised you. We thoroughly enjoyed witnessing your experience through the wonderful images you captured. We hope you will keep Viatu in mind for any future adventures! In the meantime, wishing you the very best for 2022! Bárbara Co-Founder

Posted 2 years ago

“We loved almost everything of this trip. The drive was extremly beautiful, filled with exceptional views of the outstanding nature of south africa. It was the best decision to choose you as a travel agency to design our honeymoon trip and we will absolutely go for another vacation with you!! The only thing we did not like as much was our stay in wilderness especially in the treedom villas. The owner still was super lovely but we just felt like it was a) not so clean (the shower was moldy, the sheets were dirty and the accommodation didn’t have a nice scent… and b) we didn’t enjoy the road that leads to the accommodation. Also the area wasn’t sooo nice and we either could’ve left after one night or drive directly all the way to plettenburg bay. We considered booking a different accommodation after we arrived there but we took it as a challenge :) we understand that you don’t know much about our preferations considering the level of luxus we like in our hotels. The other ones were stunning!!! Thank you so much! We are already looking forward to our next trip with you 😊”

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Posted 1 week ago

Dear Lisa, Thank you so much for sharing your feedback and kind words about your trip! We’re thrilled to hear that your honeymoon was a memorable experience and that you enjoyed the exceptional beauty of South Africa. It’s always our goal to help our guests design unforgettable journeys, and we’re delighted to know that we contributed to your special celebration. We truly appreciate your honesty regarding your stay in Wilderness. While we’re happy that the host was welcoming, we’re sorry to hear that the accommodation didn’t meet your expectations in terms of cleanliness and overall comfort. Your insights about the road and surrounding area are also valuable. We always aim to select accommodations that align with our guests’ preferences, and your feedback helps us better understand the level of luxury and style you enjoy. We’re glad the rest of your accommodations exceeded your expectations and that the journey overall was a success. Please know that we’ll take your feedback seriously and use it to refine our recommendations for future travelers. For your next trip, we’ll be sure to tailor every detail even more closely to your preferences. Thank you for choosing us to design your honeymoon adventure. We can’t wait to help you plan your next unforgettable journey! 😊 Warm regards, Viatu Team!

Posted 1 week ago

“Even when we were forced to organice everything in a very short period of time and, to crown it all, during a long weekend, the result was amaizing. Alfredo went far and bellond to help us and to solve every problem Professionalism and kindness We will for sure repeat Thanks!!!”

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Posted 1 month ago

Dear Jorge, Thank you for your amazing 5-star review! We’re overjoyed to hear that despite the tight timeline and the long weekend, everything turned out fantastic. Alfredo truly embodies the professionalism and kindness we strive for, and it's wonderful to know he was able to help and solve every challenge you faced. We look forward to welcoming you back for another unforgettable experience with us! Warm regards, The Viatu Team

Posted 4 weeks ago

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Posted 1 month ago

Posted 4 weeks ago

“Very good. Car hire was flawless, lodges were nice, booking process was excellent.”

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Posted 1 month ago

Dear Iain, Thank you for your fantastic 5-star review! We’re thrilled to hear that your car hire experience was flawless and that you enjoyed the lodges and our booking process. Your positive feedback motivates us to keep delivering excellent service. We hope to assist you again on your next adventure! Warm regards, The Viatu Team

Posted 1 month ago

“The service of Viatu was extraordinary, I would recommend this travel agency to everyone who travels to Namibia. Only one remark to improve the experience of this travel: the last two days could have been done in one day: it would be possible to check out from Moon Mountain Lodge in the morning and catch the plane in the evening.”

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Posted 1 month ago

Dear Ildikó, Thank you for your wonderful 5-star review! We’re thrilled to hear that you found our service extraordinary and would recommend Viatu to others traveling to Namibia. Your feedback is invaluable to us. We appreciate your suggestion regarding the last two days of the trip, and we’ll certainly take it into account as we continually strive to enhance our itineraries. It’s great to know that you had an overall enjoyable experience with us! We look forward to helping you plan your next adventure! Warm regards, The Viatu Team

Posted 1 month ago

“I really appreciated Viatu’s approach to our trip and was very pleased with their service and flexibility throughout the planning process. We were a group of four traveling for a milestone trip to Namibia and South Africa and Viatu created a once in a lifetime experience for us at each spot along our trip. Their choice of great lodging and activities along the way made this a very special experience for us all. We had a diverse experience from the Namib desert to the Etosha/Ongave safaris to beautiful Cape Town and wine country. With Viatu, you understand that you get what you pay for and we appreciated that we were looking for a trip that took care of the thinking and decision making for us even before we arrived. We will use them again in the future.”

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Posted 1 month ago

Dear Jay, Thank you so much for your fantastic 5-star review! We’re delighted to hear that we were able to craft a once-in-a-lifetime experience for your group during your milestone trip. It’s wonderful to know that our service and flexibility made the planning process enjoyable and that you appreciated the diverse experiences, from the stunning Namib desert to the vibrant Cape Town. Your feedback reinforces our commitment to providing top-notch service, and we’re thrilled to hear that you felt well taken care of throughout your journey. We can’t wait to assist you with your future travels and create even more unforgettable memories together! Warm regards, The Viatu Team

Posted 1 month ago

“Als Familie haben wir Südafrika aufgrund einer Hochzeit bereisen dürfen und haben den Moment genutzt, Land, Kultur und Menschen kennenzulernen. Viatu hat ein Paket mit uns abgestimmt, sodass wir die Garden Route bereisen konnten und just in time bei der Hochzeit vor Ort waren. Es war wundervoll und wir werden diesen Urlaub niemals vergessen!”

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Posted 1 month ago

Lieber Hassan, herzlichen Dank für Ihre wundervolle 5-Sterne Bewertung! Wir freuen uns so sehr zu hören, dass Sie in Südafrika besondere Momente erleben konnten, die mit der Hochzeit und der Erkundung des Landes, der Kultur und der Menschen verbunden sind. Es ist uns eine Freude, dass das von uns abgestimmte Paket zu unvergesslichen Erinnerungen beigetragen hat. Wir schätzen Ihr Feedback sehr und hoffen, Sie bald wieder auf einem weiteren Abenteuer mit Viatu begrüßen zu dürfen! Herzliche Grüße, Das Viatu Team

Posted 1 month ago

“My honest review: our 17 day trip to Namibia and Botswana was arranged by Viatu. It was disappointed. In Namibia, we had a rental and we're self driving. We were put to some of lodges barely had any visitors. Especially Kifaru, it took us nearly two hours to drive a 24 km on a very bumpy gravel road and we were constantly worried to get flat tires. It’s impossible to visit Waterbeeg plateau park as Viatu itinerary suggests. All the lodges were long drive(45 minutes to 1 hour one way) to the places we were supposed to visit. In Botswana, we were sold the package local lodge provided to Viatu. The concierge suggested we enjoyed Boteti river since there were a day we had nothing to do. Little did he know that Boteti river had been dried for more than ten years. There’s no wildlife in the dry river. The Boteti tended lodge was three hours drive to Moremi National Park and two hours and a half from Okavango Delta one way. The foods at lodge were not good and barely enough. We had nothing to do upon on arrival day at 12:30 pm. The fourth day we spent the whole day wailing for a 45 minutes helicopter ride at 4:00 pm. There’s absolutely nothing to do at the lodge. The lodge was pretty empty. Then we were transported to Leopard Plains which is one hour away. We were the only two guests there. At least we had a waterhole to look at antelopes for the whole day. For some reason, our meals were not included so we had to pay $25 per person for lunch and $35 per person for dinner plus a tented room charges over $300 it is definitely overpriced. We used Viatu because it had good reviews. We hope that we can rely on their knowledge and expertise in the region that we are not familiar with to have a great trip. Instead they sold us an expensive itinerary maybe to make money from lodges and us.”

Helpful Report

Posted 1 month ago

Dear Ning, Thank you for taking the time to share your detailed feedback on your recent trip to Namibia and Botswana. We genuinely appreciate your honesty, as it helps us understand where we can improve and enhance our guest experiences. We sincerely apologize for the challenges you faced during your journey, particularly the long and bumpy drives to the lodges and the discrepancy between the itinerary and the actual experiences, such as the situation at Boteti River and the dining arrangements. It’s concerning to hear that several aspects didn’t meet your expectations and that the itinerary appeared to prioritize lodge partnerships over your enjoyment. Thank you once again for sharing your experience and warm regards, The Viatu Team

Posted 1 month ago

“Amazing trip, great lodges, excellent planning! Everything was planned perfectly and we could not have had a better experience!”

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Posted 1 month ago

Dear Florian, Thank you so much for your amazing 5-star review! It's our goal to ensure that every detail is planned perfectly to enhance your journey. Your kind words about the lodges and the overall planning mean the world to us. We truly appreciate your feedback and hope to welcome you on your next adventure with Viatu soon! Warm regards, The Viatu Team

Posted 1 month ago

“It was by far the best trip I’ve done in my life And having it all organized in advance makes things so much easier.thank you to Natasha and the team I look forward to booking another one .”

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Posted 1 month ago

Dear Matthew, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had the best trip of your life and that the advance organization made your experience seamless. Natasha and the entire team are truly dedicated to creating unforgettable journeys, and your kind words mean a lot to us. We're excited that you're looking forward to booking another trip with us and can't wait to help you plan your next adventure! Warm regards, The Viatu Team

Posted 1 month ago

“We interviewed 3 travel companies for our trip to South Africa. We chose Viatu because we felt Mardi listened to what we wanted to see and do. She planned around those things. She also suggested some things we didn't know about and we were pleased with her suggestions. She suggested accommodations that were good to unbelievable. Staying in lodges located in unfenced game reserves was an incredible experience. We didn't expect to see rhinos but we did. We didn't expect to see a herd of 4-500 water buffalo but we did. We never thought we would be so close to lounging lions but we were. We saw all of the big 5. Two of our stays were on rivers and the more spectacular one was on an island in the Zambezi river. You felt like you were on a true African safari with a luxury tent and even an outside shower. A beautiful balcony overlooking the river where you could see hippos and elephants coming down to the water. Excellent food and outstanding people taking care of us. In the wine country we were in a large luxury suite with a sweeping view of vineyards disappearing up into the mountain foothills. We weren't sure we wanted to see Cape Town, but Mardi encouraged us to spend a few days. Kirstenbosch gardens had a wonderful display of unique flora. Table Mountain had beautiful views of the city. Robben Island allowed us to understand some South Africa's history better. The Cape Peninusla offered peniguins, seals, ostriches, and great views. We highly recommend Viatu for helping us have an amazing trip!”

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Posted 1 month ago

Dear Doug, It’s fantastic to hear that you had such memorable encounters with wildlife and that the accommodations surpassed your expectations! Staying in unfenced game reserves truly does add a remarkable touch to the safari experience. We’re delighted that you enjoyed your time in Cape Town as well; it sounds like you made some wonderful discoveries there! Your kind words mean the world to us, and we appreciate your recommendation of Viatu. Thank you again for sharing your amazing journey with us, and we hope to help you plan your next adventure soon! Warm wishes, The Viatu Team

Posted 1 month ago

“We had a great trip. Everything was well organized and most lodges exceeded our expectations. Only stuggle was to meet our pick-up at the airport upon arrival but eventually we figured it out while the viatu helpline was also quick in response.”

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Posted 2 months ago

Thank you so much, Samuel, for awarding Viatu with a fantastic 5-star rating! We truly appreciate your feedback and are delighted to hear that you had a great trip. It's wonderful to know that everything was well organized and that most lodges went beyond your expectations. We apologize for any inconvenience you experienced with meeting your pick-up at the airport, but we're glad you were able to figure it out. Our helpline team is always readily available to assist, and we're pleased to hear they promptly responded to your queries. Thank you for choosing Viatu!

Posted 2 months ago

“The trip was INCREDIBLE. I can’t thank you enough for putting it together for me. The staff was super, kudos to Penelope and Amanda. The chef’s served up SPECTACULAR dishes that were so good I wanted more. Thanks for the homemade bread everyday. It was a nice touch. Our guide Israel, UNBELIEVABLE. He was such a wealth of knowledgable about the environment and the animals it gave us all a better appreciation of their world. We could have listened to him talk all day. It is obvious that he has a real passion for the preservation of the reserve and its inhabitants. The behind the scene’s staff that we didn’t really have a lot of interaction with and some we never saw were SUPER. From my room always being so clean, the escorts we had to keep us safe when moving around in the dark, and those that work hard everyday to keep Buffalo Ridge looking so great, YOU ROCK! Another thing that made the trip so special was that Buffalo Ridge is a community project. I liked the idea that I was contributing to a local village even if it was in a small way. I wish Buffalo Ridge and the village continued success. Thanks for the trip of a lifetime! JP”

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Posted 2 months ago

Dear JP,Thank you so much for your glowing 5-star rating of Viatu! We are thrilled to hear that your trip was incredible and that you had such a wonderful experience. Your words about our staff and their exceptional service are truly appreciated. We are delighted that the chef's spectacular dishes left you wanting more, and it warms our hearts to know that our homemade bread was a nice touch for you. We are also glad to hear that our guide Israel left such a positive impression on you. We are grateful for your recognition of our behind-the-scenes staff who work tirelessly to keep everything in order. From keeping your room clean to ensuring your safety during the dark, they take great pride in their work. Once again, thank you for choosing Viatu and for sharing your incredible experience with us. Warmest regards, Viatu Team

Posted 2 months ago

“Excellent trip, very well organised, everything went like clockwork just as planned. Great trios with many great sightings. The two lodges were both good places to stay and in both cases the food was excellent. Can definitely recommend.”

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Posted 2 months ago

Dear Philip,Thank you so much for taking the time to give Viatu a 5-star rating. We are thrilled to hear that you had an excellent trip and that everything went smoothly as planned. It's fantastic to know that you enjoyed the great sightings and found our trips to be well-organized. We are delighted that the two lodges you stayed at were both comfortable and that the food exceeded your expectations. Your recommendation means the world to us. We truly appreciate your kind words and are grateful for your support. We look forward to welcoming you back for more memorable adventures in the future. Warm regards, Rea

Posted 2 months ago

“Excellent tour!”

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Posted 2 months ago

Dear Patricia,Thank you so much for giving Viatu a 5-star rating! We are delighted to hear that you had an excellent tour with us! Once again, we appreciate your support and hope to welcome you back for another incredible adventure with Viatu in the future! Best regards, Rea

Posted 2 months ago

“It was just perfect! big thank you especially to Simone! She has put in so much effort to plan this awesome and completely perfect trip. We would not change a thing in the route, activities or lodges/ camp sites. Just one small note: We‘ve had afternoon activities on days where we‘ve had to travel to the new destination at first and the information of when to be where was sometimes missing or confusing (different time on our trip website than on the voucher). That’s the only thing that can be improved. Boteti Tented Lodge was the best of all lodges - best team ever working there and the perfect stay with a nice surprise for my birthday. Thank you so much for requesting such information and forwarding it. It was a blast!”

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Posted 2 months ago

Dear Anna,Thank you so much for giving Viatu a 5-star rating! We are glad to hear that you wouldn't change a thing about the route, activities, or lodges/camp sites. Your satisfaction is our top priority. We sincerely apologize for the confusion regarding the afternoon activities and the conflicting information on the trip website and voucher. We will definitely take note of your feedback and work on improving our communication in this regard. We are thrilled to hear that you found Boteti Tented Lodge to be the best among all the lodges. Our team there is delighted to have made your stay special, including the surprise for your birthday. Once again, thank you for your kind words and for choosing Viatu. We are truly grateful for your recommendation. Best regards, The Viatu Team

Posted 2 months ago

“I can't speak highly enough of Viatu. Having never traveled to Africa before, we were a little bit apprehensive about booking the trip ourselves and decided to go with a company to support us. We were so lucky that we found Viatu, who organised the most incredible trip for us. From the moment we first reached out to Mardy from the Viatu team, right up until our flight home, Viatu were with us. They organised hotels, transfers, tours, and even a contact number that we would call any time if we had any issues. For example, on one occasion when we had an issue with payment at one of our hotels, we were able to call up Viatu who solved it straight away. Amazing to have this peace of mind. This aside, the accommodation options that Viatu picked were amazing, providing us with a trip that most tourists wouldn't have. They went above and beyond to tailor a unique and special trip in both Namibia and Rwanda and we couldn't be more grateful.”

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Posted 2 months ago

Dear Chris, Thank you so much for giving us a 5-star rating! We truly appreciate your kind words and we are thrilled to hear that you had such an incredible trip with us. It brings us great joy to know that from the moment you reached out to Mardi from our team, until your flight back home, Viatu was there for you every step of the way. At Viatu, we believe in going above and beyond to create unique and special trips for our clients. We are thrilled that you found our accommodation options to be amazing, allowing you to have a one-of-a-kind experience. Thank you once again for choosing Viatu as your travel company and for taking the time to share your positive experience

Posted 2 months ago

“first thing: you must advise your customers to have a birth certificate with them, if they have children under 16 years with them. that´s not something people know. We almost failed entering namibia:-(( second: we were not happy with all the locations, not the lodges however - they were all super. However, Otjohotozu Guest farm and Sasa safri camp are located at areas, where there is not a lot to do, or what is to do is rather a long drive away. For example, instead of Otjohotozu Guest farm a location closer to Spitzkoppe would be better and instead of Sasa safri camp something closer to the tafelberg region.”

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Posted 3 months ago

Dear Thomas,Thank you for your four-star rating of Viatu. We appreciate your feedback and are glad to hear that you enjoyed the lodges during your trip. We apologize for the inconvenience you experienced when entering Namibia regarding the birth certificate requirement. We will make sure to update our information and advise our future customers accordingly. Regarding the locations, we understand your concern. We always strive to provide the best possible experiences for our customers and take your feedback seriously. We will take your suggestions into consideration and look for alternative locations closer to Spitzkoppe and the Tafelberg region for future trips. Thank you again for sharing your thoughts and for choosing Viatu. We hope to have the opportunity to serve you again in the future. Best regards, Rea

Posted 2 months ago

“Viatu team [and I say team because we touched a number of folks over the course of the booking] was accessible, responsive, flexibile in our need to pivot multiple times. Their choices in terms of locations, experiences and accommodations were all well received by my family. I highly recommend handing off the responsibilities of your travel to Viatu.”

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Posted 3 months ago

Dear Dean,Thank you so much for taking the time to give Viatu a 5-star rating! We are thrilled to hear that you had a fantastic experience with our team. Your kind words about our accessibility, responsiveness, and flexibility mean a lot to us. We truly understand that plans can change, and we are dedicated to making the necessary adjustments to ensure your trip is seamless. We are glad to know that our choices in locations, experiences, and accommodations were well-received by your family. Your recommendation to entrust your travel responsibilities to Viatu means a great deal to us. We will continue striving to provide exceptional service and unforgettable experiences to all our valued customers. Thank you again for choosing Viatu and for your wonderful feedback. Best regards, The Viatu Team

Posted 2 months ago

“We just got back home, after a wonderful holiday in Namibia. This land is a magical place, but thanks to Viatu team we planned the perfect trip for us, lived in wonderful accommodations and received fast and efficient assistance. A special thanks to Alex for the organization, to Rea for assisting us during the trip and to Alessandro for helping us solve a problem perfectly. It was probably the best trip of our life! I think we will turn to Viatu again in the future to organize unique holidays!”

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Posted 3 months ago

Dear Nicola,We are thrilled to hear that you had such a wonderful holiday in Namibia. It truly is a magical place, and we're thrilled that our team at Viatu was able to help you plan the perfect trip. We're delighted that you enjoyed your accommodations and that you received fast and efficient assistance throughout your journey. Your kind words and amazing experience mean the world to us. It's fantastic to hear that your trip with us was probably the best of your life! We're truly honored to have played a part in creating such unforgettable memories for you. We would be absolutely delighted to welcome you back to Viatu in the future to organize more unique holidays. Thank you once again for choosing us, and we look forward to assisting you on your next adventure! Warmest regards, The Viatu Team

Posted 3 months ago

Viatu is rated 4.9 based on 134 reviews