The preparation for the trip was very thorough and we enjoyed the personalised touch. During the trip we had minor problems in every single booking. To be fair, they were addressed. However nobody likes to deal with hiccups on holiday. For example, when we wanted to pay our first dinner (not included) the hotel told us that viatu insisted on paying for it. Then we received multiple reminders during the trip from viatu asking us to pay. At the end of the trip we even received an invoice which we promptly paid. All this was unnecessary. There were various other examples of viatu not vetting their service providers. For example, we were detained by the police for over thirty minutes, because our rental car had multiple issues including missing documents and unpaid fines. Our past trips with viatu were not so sloppy. In our opinion these were all viatu problems and not Rwanda problems.