1.22 Rating 245 Reviews
5 %
of reviewers recommend

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Anonymous  // 01/01/2019
Terrible. I ordered 4 pairs of shoes in January which were never received. I waited 2 months before emailing customer service and have gone back and forth ever since. I get a new person responding to my emails every time with different explanations: they tell me it’s on its way, it’s in their warehouse, it’s been refunded, it can’t be refunded, to continue to wait... The last response was a suggestion to continue to wait for my merchandise. 10 months later, no thank you. I would just like a refund but they have not yet done so despite my continued requests. I would not recommend purchasing from this company.
Posted 5 months ago
Don’t purchase from this company they sent me a size 5 when I wear a 9.5 but because they didn’t have my size I was sent what they had this company are crooks!!!!
Posted 5 months ago
I am elated that I didn't order from Viscrack! Something told me to read reviews on this company. I haven't read a positive review yet. This company needs to be shut down. All they are doing is collecting people's money. How do they sleep at night? Is Trump running this company?
Posted 5 months ago
Vicsrack is a complete scam. Ordered a pair of shoes 2 months ago and never received them. There is no customer service to talk to. Don't let yourself get scammed!!!
Posted 5 months ago
Thank you all for giving people heads up on this company. I dont have money to just throw away and lose. I’m sorry for the ones that experienced it. Thank you for warning me.
Posted 5 months ago
The order took 2 months not the problem. I ordered 3 pairs of slippers one size 9 (41) and 2 size 7 (38). The size 9 was ok however one of the size 7 Sets someone tried crossing out the size on the bottom of the slipper set as it is clearly not a size 7 (38), You can see the size 40 although they tried blacking it out.
Posted 5 months ago
I never received two pairs of shoes. VK28669 and VK28786. You claimed they shipped. I never received yet you charged me. I feel this is a scam. I’ve read reviews and I’m not the only one you’ve done this to. I want my whole refund.
Posted 5 months ago
Haven’t got a response back threw email and not receive my wife shoes yet been over a month and no answer
Posted 5 months ago
I place my order 1 month ago and A week after I cancel my order and they told me my order was already shipped But I never receive a notification about it
I sent another message and they just told me “sorry we can give you your money back “ “just be patient with your order”
Posted 5 months ago
There are to many good stores that you don’t have to buy from a 0 star company. They don’t respond!
I placed an order on 9/29 and you said I would have a tracking number within a few days. That hasn’t happened as of yet and no response to emails. In the future I will check to see where the location of the store is and will NEVER buy from Chins, if I had known they would never get my business. Last time I ordered I got 2 different size shoes!

Posted 6 months ago
I ordered my shoes August 4 I got one pair that was the wrong size I reached out through email because u can’t talk to anyone then they sent I the same email over and over again u ask for a refund u never get it I paid through PayPal they even acting funny over my damn refund it’s sad ppl getting ripped off I WARN U DO NOT ORDER FROM THIS JANKY ASS WEBSITE PLEASE
Posted 6 months ago
Unfortunately, my review is based on prior reviews....I really loved 2 pair of summer stilettos that's being advertised, but I make no purchase unless I read the reviews of other buyers, and as far as I can see....not good at all.....will not, or rather ...will NEVER purchase from this company....people please beware of these scammers and protect your hard earned money, purchase from a more reliable company....VICSRACK...STOP SCAMMIMG....KARMA IS GONNA CATCH U.
Posted 6 months ago
Just another review informing the public to not consume from this online market. I placed an order aug 18, today is sep 29th I have yet to receive the order. I installed the shop app to track it and the status still shows as order placed. It has not been a pleasant experience. I emailed customer service and it seems as if a bot emails you with the email you have on file giving you an “update” of the order. Just a heads up, no consumer should be cheated out of their hard earned money.
Posted 6 months ago
Complete scam. I emailed them to get a refund for never receiving my order and they said they don’t do refunds and if the package is lost it is my responsibility. They did offer me a 10% refund for an order I NEVER RECEIVED!
Posted 6 months ago
They take your money and send no merchandise. Customer Service lies. I am out over $100.
Don't Order from them!!!!!!!!!!
Posted 6 months ago
They literally suck. Probably will never get my sandals, when I requested a refund they kept asking me to be patient of international shipping and pandemic. It’s been two months and still nothing. I would NEVER buy from here again. Thankfully it’s only $40 I lost
Posted 6 months ago
Just wanted to say thank you to everyone of you who gave me a heads up about I had about $400.00 worth of shoes in my cart (a few pair were for my daughter), when something told me to scroll to the bottom of their website and click on the "About Us" tab. Their bio sounded 'iffy" to me so I Googled the brand and lo-and-behold I read all these horrible reviews. What these people are doing is illegal, has anyone called the Better Business Bureau or the Department of Consumer Affairs in their state? I wouldn't stop until they were held accountable.
Posted 6 months ago
10 weeks and no merchandise, company refuses to refund The money to anyone however we do receive emails promising we will receive the merchandise in a few days. Several more weeks go by and no merchandise. We just want our money back please. IMPOSSIBLE To get a refund or to receive the shoes. It’s almost like they don’t exist
Posted 6 months ago
I have waited nine weeks for a pair of blowfish sneakers. I emailed them asking for a refund and they sent me responses stating I will receive the shoes in a few days. I’ve never received them. Do not purchase items from VICSRACK..
Posted 6 months ago
I have waited 6 weeks for delivery of shoes and requested a refund. This is awful performance. Do not order from them. Their excuses are absurd, and they will not refund or cancel order.
Posted 7 months ago is rated 1.22 based on 245 reviews