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Victoria Health Reviews

4.8 Rating 5,148 Reviews

96 %

of reviewers recommend Victoria Health

Company Reviews

Product Reviews

About Victoria Health:

We are passionate about health and wellbeing and have long held a vision of radically changing the face of natural health.

We believe the products we recommend will make a positive difference to your health and wellbeing and we travel the world to source the most pioneering and cutting-edge supplements currently available.

With so much conflicting information about health products in the media, we will keep you up to date with the latest research and development in the field of complementary health.

We do not accept any form of advertising on our site and we will not list or recommend products unless we believe in them or use them ourselves.

Shabir is a qualified pharmacist specialising in natural health products with over forty years of experience and Gill was named as one of the top 1000 influential people in London in the Evening Standard Progress 1000 Awards in October 2019. Our strengths are our products, customer care profiles and our customers, who constantly support and inspire us.

We do not have outside investment and we have financed our own vision. Our philosophy is one of wisdom, education and evolvement for the enhancement of health, ageing and wellbeing.

We make a stand for truth, honesty and integrity in all that we are and all that we do.

Gill Sinclair & Shabir Daya MRPharmS

Visit Website

Phone:

020 8951 4144

Email:

customercare@victoriahealth.com

Location:

Victoria Health, Unit 5 Atlantic Business Centre, Stirling Way,
Victoria Health, Unit 5 Atlantic Business Centre, Stirling Way
Borehamwood
WD6 2FQ UK

Victoria Health 4 star review on 24th September 2022

Victoria Health 5 star review on 13th May 2022

Victoria Health 5 star review on 2nd May 2022

Victoria Health 5 star review on 6th April 2022

Victoria Health 5 star review on 28th March 2022

Victoria Health 5 star review on 18th March 2022

Victoria Health 5 star review on 10th March 2022

14

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Victoria Health has never had the fastest delivery service but my latest order has been taking (so far ) 23 days (UK to Finland ) , and the parcel is still only reached Belgium . Quite disappointing . I am very fond of the products (I order them regularly )but waiting for the parcel to arrive for weeks and weeks is very frustrating.”

Thank you for taking the time to share your review, this is a postal service and delays are due to Covid 19. Please contact Customercare@victoriahealth.com to chase.-VH

“It would be good if discounts were offered to customers who spend huge amounts at the store”

Thank you so much for taking the time to leave a review, we offer a discount scheme, please click on the link to view. – VH https://victoriahealth.com/vh-addict/

“I didnt received yet my purchase.”

We are so sorry to hear this. Please contact our Customer Care team to investigate further - customercare@victoriahealth.com - VH

“Hello, Im a custumer of your site for some years now, I do love your products, however I will stop buying from your British website because I had to pay extra taxes to get delivered in Portugal. I had to wait for the costumes do approved it and pay extra 15€ to get it. Do you have any other way to get your products without this new Brexit rules? Thank you.”

Thank you for your review. We have a new shipping service which allows our customers to pay taxes at the checkout instead of having to pay them directly to your customs. Please contact our Customer Care team (customercare@victoriahealth.com) who will be happy to help you with any queries you might have or click on the link below for more information https://victoriahealth.com/delivery-info/ - VH

“Haven’t received them yet!”

Please do contact customer care customercare@victoriahealth.com so that we can resolve. -VH

“I was hit with customs charges of €9.12 still waiting on delivery not impressed at all.”

“The products are great. Delivery was as anticipated. BUT I’m horrified at having to pay almost $50 for duties when I picked up the package at Canada Post. I cannot order from VH again… just not worth it.”

We are working on a solution to have tax and duty paid on our site at the point of checkout. This will improve the speed that your parcel reaches you and will offer clarity to the tax and duty that you will be paying, with no additional charges or paperwork to complete on arrival. Thank you for your patience as we continue to work to improve your experience on our site.

“my order was found in my next door neighbours hedge in the back garden.....I was looking out of my bedroom window & saw it on top of the hedge, the hedge is over 6 ft high.....so as you can imagine I was not best pleased”

This is awful, can you please contact customer care so we can take the details of the order and lodge a compliant with the shippers.-VH

“After 4 bottles age spots have only faded slightly. Disappointed!”

Thank you for taking the time to share your feedback. We do sell a lot of this product on the site and equally receive super feedback and reviews. We take great pride in our offer, only selling what we truly believe in and has been through strict tests with the team at VH. From time to time, some products may not necessarily be how our customers would like them to perform for them personally with the expected results and that in your case they have faded them, but only slightly. We would encourage you to continue using the bottles you have left to see if it works with a little more time and then assessing after you stop. Further any further questions, please do contact customercare@victoriahealth.com and we would be happy to help you - VH

“My first order came through quite quickly and I was happy with the service but my second took 10 days which was really disappointing as it meant I was left for quite a few days without the supplements”

Thank you for taking the time to send your feedback. Unfortunately, the item you ordered was on pre order only. We sent it the moment stock arrived. We are so sorry for the delay and any inconvenience. - VH

Thank you for taking the time to share your feedback. I am sorry to hear of your disappointment and our customer's happiness and experience is very important to us. The item ordered was on Pre-Order at the time of your order and noted on the product page and at checkout. This is done to ensure when there is a delay to a product that we can manage our customers' expectations and that they are aware that it will not leave right away. As soon as stock hits 0 in the warehouse this message is automated so that there is not a moment where it is not shown. We are always available to answer any questions via customercare@victoriahealth.com as well as on the phone lines. We will always give clear delivery dates to avoid any disappointment or frustration. We know how important it is to have the products that we enjoy and benefit from and we take great responsibility for this. Once again, I am sorry to learn that perhaps you did not see this message displayed noting the delay.

“Service is good but delivery is not under control. Iam allready waiting for a month . Due offcourse to Brexit.”

Thank you for your feedback. We are working on a solution to have tax and duty paid on our site at the point of checkout. This will improve the speed that your parcel reaches you and will offer clarity to the tax and duty that you will be paying, with no additional charges or paperwork to complete on arrival. Thank you for your patience as we continue to work to improve your experience on our site-VH

“Hi, I placed this order to Spain on 26 July however it is still being held by customs . I write to you and have no reply . Have the correct customs forms been completed ? I receive all my Net-a-Porter items with zero issues so I don’t understand why the order was later even accepted if delivery is not possible. Poor service and poor communication”

Customer Care responded to you on Friday at 11.12am, can you please check your spam file? Please note that we are working on a solution to have tax and duty paid on our site at the point of checkout. This will improve the speed that your parcel reaches you and will offer clarity to the tax and duty that you will be paying, with no additional charges or paperwork to complete on arrival. Thank you for your patience as we continue to work to improve your experience on our site.

“Placed my order on July 15, it's now 22 July and still have not received the products. Very disappointing !”

Thank you for taking the time to share your feedback, unfortunately since Brexit, international orders are taking longer than usual. Customer Care have emailed you under separate cover regarding your delivery. -VH

“Imy vit c is yellow when I was ordering before was clear white colour is look like is oxidation”

We are sorry to hear this, please do contact customer care customercare@victoriahealth.com so that we can resolve.

“The product smelled strongly of aniseed.”

These patches do have a strong scent when first applying due to the natural ingredients selected for them. -VH

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Victoria Health is rated 4.8 based on 5,148 reviews