Victoria Health Reviews

Name: Victoria Health
Address: Victoria Health, Unit 5 Atlantic Business Centre, Stirling Way, Victoria Health, Unit 5 Atlantic Business Centre, Stirling Way, Borehamwood
Rating: 4.82

4.8 Rating 7,313 Reviews

96 %

of reviewers recommend Victoria Health

About Victoria Health:

We are passionate about health and wellbeing and have long held a vision of radically changing the face of natural health.

We believe the products we recommend will make a positive difference to your health and wellbeing and we travel the world to source the most pioneering and cutting-edge supplements currently available.

With so much conflicting information about health products in the media, we will keep you up to date with the latest research and development in the field of complementary health.

We do not accept any form of advertising on our site and we will not list or recommend products unless we believe in them or use them ourselves.

Shabir is a qualified pharmacist specialising in natural health products with over forty years of experience and Gill was named as one of the top 1000 influential people in London in the Evening Standard Progress 1000 Awards in October 2019. Our strengths are our products, customer care profiles and our customers, who constantly support and inspire us.

We do not have outside investment and we have financed our own vision. Our philosophy is one of wisdom, education and evolvement for the enhancement of health, ageing and wellbeing.

We make a stand for truth, honesty and integrity in all that we are and all that we do.

Gill Sinclair & Shabir Daya MRPharmS

Visit Website

Phone:

020 8951 4144

Email:

customercare@victoriahealth.com

Location:

Victoria Health, Unit 5 Atlantic Business Centre, Stirling Way,
Victoria Health, Unit 5 Atlantic Business Centre, Stirling Way
Borehamwood
WD6 2FQ UK

Victoria Health 4 star review on 24th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointing experience. I live overseas and while I paid for custom and duties (it was explicitly manetioned both when I was shopping, in the check-out and in the receipt of the order), I still had to go through an import procedure at the customs hall and pay again, although I had the receipt and all relevant courrier documents. Also, the courrier email simply said 'order delayed, no action needed', but then they sent me a separate email informing me that I had to go to the customs hall and go through an import process. We had to pay for the process and the carrier is now asking for duties although it's on the receipt, so we have to appeal this. The only thing I can think of is that there was a miscommunication with the website and the carrier, but I never had this problem shopping from other websites overseas that require custom/duties, I simply paid for them and the courrier brings the items to my address without me having to go through the import process. It was very stressful and even if the products are good, it was not worth it. I would strongly advise overseas customers to be wary of this company, and perhaps shop elswhere for peace of mind.”

Helpful Report

Thank you for your review. We are so sorry to hear this. This appears to have been an error by FedEx, as the VAT and duty charges had already been paid. Had we been contacted directly, we would have investigated and rectified this immediately. Please could you send the details to customercare@victoriahealth.com so we can look into this further and arrange for the charges to be refunded.-VH

“I bought my liquid CoQ10 first time a few months ago and again a few weeks ago. The product is abosoultly amazing, however I never received my second purchsse. Royal mail apparently tried to deliver and couldn't, however I didn't receive any email/notification about that. I used the tracking number, found out about it and chose a new timing, they came when I was at home, rang the bell and by the time I was downstaris they were gone! with no notec etc. As I dont have any note left by them, I can't go and get the parcel from them!! It would be great if you would provide other shipment methods like Evri/UPS, or work with some major retailors such as Amazon or John Lewis, I now don't have the trust to order another one, as I am not sure I would ever receive the product.”

Helpful Report

Thank you for sharing your review. We’re very sorry to hear about your experience. Unfortunately, we were unaware that you had not received your order until your review was brought to our attention. Please contact our Customer Care team at customercare@victoriahealth.com or call us on 0208 951 4144 so we can look into this and resolve the issue for you as quickly as possible. -VH

“Very poor for me as every time I took a pill it gave me really bad stomach pain”

Helpful Report

Thank you for sharing your review. We are so sorry to hear this. Please contact our Customer Care team - customercare@victoriahealth.com if you wish to discuss this further - VH

“Customer service is rubbish, they use outdated IT on their web pages and they will randomly cancel your order without refunding you. Don’t depend on them! There are other, more reliable retailers for the items they sell.”

Helpful Report

“I paid for the goods but never received them!”

Helpful Report

Thank you for sharing your review. We are so sorry to hear this. Please contact our Customer Care team - customercare@victoriahealth.com to discuss this further - VH

“Disappointed with product longevity I am disappointed to receive 5 bottles of Sinol M with an expiration date of only 10 months away. There was no mention of a short shelf life on the product page. I cannot finish 5 units before they expire at the end of this year, making this purchase a poor value for a long-term user.”

Helpful Report

Thank you for sharing your review. We are so sorry to hear this. Please contact our Customer Care team - customercare@victoriahealth.com to discuss this further - VH

“On purchase it was advertised that a gift will be sent out with every purchase, I enquired on 29th Jan 2026 with your customer services team, and I am yet to receive a response. I dont expect a response from this review.”

Helpful Report

The email was answered, and the response has just been resent. -VH

“Unfortunately the eye serum irritated my eyes and I had to stop using it immediately. Very disappointed as it was quite expensive ☹️”

Helpful Report

Thank you for sharing your review. We are so sorry to hear this. Please contact our Customer Care team - customercare@victoriahealth.com if you wish to discuss this further - VH

“I don't want it”

Helpful Report

Thank you for sharing your review. We are so sorry to hear this. Please contact our Customer Care team - customercare@victoriahealth.com to discuss this further - VH

“not received item”

Helpful Report

Thank you for sharing your review. We are so sorry to hear this. Please contact our Customer Care team - customercare@victoriahealth.com to discuss this further - VH

“Purchased for daughter heading to University hoping she would be able to take daily. Although the multivitamin lists a number of vitamins it is really difficult to swallow (not taking into account smell and tastes) - even when broken in half. An expensive product which has been left at home instead”

Helpful Report

We are so sorry to hear this. Thank you for taking the time to share your review. - VH

“Its an advent calender ask me in january cannot give a reveiw until then so 1 star for not using common sense”

Helpful Report

Thank you for your review. Our review requests are automated and sent 16 days after the date of purchase. Unfortunately, this cannot be changed for individual products. - VH

“Seems a reasonable company but product did not suit me”

Helpful Report

Thank you so much for taking the time to leave a review. – VH

“Shampoo wasn’t great”

Helpful Report

Thank you for taking the time to leave a review. – VH

“I have not received 😕”

Helpful Report

I can confirm that the VH Addicts membership is a digital product, so there is nothing to be physically delivered. Once your purchase is complete, the membership is automatically applied to your account for a year. To enjoy your benefits, simply log into your account when placing orders. The discount will automatically apply to eligible products at checkout. Please note that this excludes items that are on sale or promotion, as well as products from the TEMPLESPA range. If you’re having any trouble seeing your discount or logging in, please let us know—we’re happy to help.

“Mi puntaje es muy pobre ya que mi pedido no ha llegado, lo realicé desde el mes de abril 8 / 2025 Solicito la devolución de mi dinero.”

Helpful Report

Thank you for sharing your review. We are so sorry to hear this. Please contact our Customer Care team - customercare@victoriahealth.com to discuss this further - VH

“Sorry, I can't review this as I haven't received it yet.”

Helpful Report

Thank you for sharing your review. We are so sorry to hear this. Please contact our Customer Care team - customercare@victoriahealth.com to discuss this further - VH

“AVOID. Absolutely rubbish. Do not bother ordering from this company, if you get an issue they do not respond. I have tried emailing multiple times, no response. They also do not answer their phone. I ordered 2 x vitamin C timed release twin pack and they sent only one. BUT THEY HAVE TAKEN THE MONEY FOR 2! THIS WAS ON 24/12/24- STILL ORDER IS NOT COMPLETE. THIS IS ROBBERY. SO ANNOYING THEY DO NOT RESPOND, OF COURSE WHEN YOU HAVE THINGS TO HIDE YOU WON'T ANSWER WILL YOU!”

Helpful Report

Thank you for your review. We have just received an email from you, the first one that we have received, and have responded straight away. We respond to all emails within a day, and are available from Monday to Friday by phone.-VH

“I can't review the product as I haven't used it. Victoria Health (& Temple Spa) seem unable to answer a straightforward question around the expiry date of the product. I provided the batch number (24082) & was told it lasts 6 months from opening, which wasn't what I asked. Also, as there was no tamper-proof or plastic seal over the bottle top, I said I had no way of knowing when it was opened for the first time, to which Jo (Victoria Health) replied 'the only person who would have opened this is you', when clearly it wasn't, but thanks for questioning MY honesty & integrity. First & last purchase of this or any other product from either of these companies.”

Helpful Report

Thank you for your review, Temple Spa informed us that they responded to you and here is what they said. Our BREATH OF LIFE doesn't have a tamper seal but a dropper mechanism to only release a tiny amount at a time. We have had an email from the customer directly and have responded to let them know this is the case, and advised the product should have arrived with a cardboard carton. The batch code means the product was made on the 82nd day of 2024.-VH

“I had a tummy ache the first time I took one so I haven't had any more yet”

Helpful Report

Thank you for sharing your review. We are so sorry to hear this. Please contact our Customer Care team - customercare@victoriahealth.com if you wish to discuss this further - VH

Victoria Health is rated 4.8 based on 7,313 reviews