VideoGuys Reviews

Name: VideoGuys
Rating: 4.69

4.7 Rating 134 Reviews

93 %

of reviewers recommend VideoGuys

Company Reviews

Product Reviews

Metrics

4.7

Based on 134 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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VideoGuys 5 star review on 24th June 2023

Avi Sills

VideoGuys 5 star review on 14th August 2022

Kevin Pratt II

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was fast and efficient, i didnt recieve the mounting gear that i assumed was included but was not upset with the turn around. could use some assistance with the mounting gear for my cameras. Cheers, Jim”

Helpful Report

Posted 2 years ago

Thanks for the review Jim! You can reach out to us at sales@videoguys.com for help with finding the right mounting gear.

Posted 2 years ago

“N/a”

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Posted 2 years ago

“Hi I appreciate the products, but I would like customer service to be better. The delay in my refund is why I did not give 5 stars. Thank you.”

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Posted 3 years ago

Thanks for the review Paul and we do apologize for the delay. Your return got lost in the system and unfortunately I have no excuse for that. When you're in need of something else please give me a call directly so I try to make up for that lost star - Jim 800-323-2325 x1110

Posted 3 years ago

“The price was right and the SD cards work great, but I do have one issue that gives me pause to purchase from you again: Delivery took way too long. It took seven days to receive the cards. I’ve purchased products from manufacturers in Japan and China where it took seven days. A routine purchase from a domestic supplier should take a day or two, at most.”

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Posted 6 months ago

I am sorry to hear about that. We have warehouses in NY and CA and your memory cards were only in stock in CA and shipped from there via UPS Ground the day you purchased. UPS service has been especially disappointing

Posted 6 months ago

“Works great , only regret was not getting the lighting bolt one. Downloads slow when its multiple or large files . Besides that its good for keep files safe..”

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Posted 1 year ago

“As of right now I’m still trying to get Product to work,Unfortunately I have to purchase another piece of accessory and I’m hoping that would be successful if not I’m going to return”

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Posted 2 years ago

I see that you purchased the RGBlink mini+ and I am sure we can help with that as we have the switcher in our own studio here. Please email sales@videoguys.com or call us at 800-323-2325 for help and we will get you up and running.

Posted 2 years ago

“Having trouble getting questions answered. I keep being referred to PTZ. I purchased from you'll for the service. Kevin”

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Posted 1 year ago

Hi Kevin- I apologize that you felt brushed aside. We have had either myself or my sales engineer out or unavailable for the past 3 weeks and have been relying more heavily on our manufacturer support teams. PTZOptics support is in the US and is usually very responsive and helpful so we expected you would find the help more quickly and easily. I am happy to work with you if you still need assistance. Please call Jim at 800-323-2325 x1110 and I have our sales engineer back this week as well if we need to schedule time with him.

Posted 1 year ago

“I HAVENT INSTALLED IT YET BECAUSE I RECIEVED NO INFO ON HOW IT WORKS OR ANY NEEDED SOFTWARE”

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Posted 2 years ago

Hi George- All of the items we sell are new and direct from the manufacturer and most have gone to digital instructions only. Please visit Hauppauge's web site and under the support tab you will see the newest version of the Capture software released in Nov 2021. Of course, if you nee further assistance you can call us at 800-323-2325 as we offer free tech support on everything we sell.

Posted 2 years ago

“Order a hard drive, that was suppose to come at the end of May. Then for some reason it was unknown the new date of the item. I then had to go out of my way to always get an update for the product. Once the item was set for delivery, employee said it is set to arrive in 3 days then the item took 8days to come to me so... It was a total mayham ordering frim start to finish, that took almost 2 months to be completed. Things that can be improve, don't promise clients when the item is going to arrive without certainly. And hold the shipper accountable for shipping on time or at least follow up with client if it'll be delayed.”

Helpful Report

Posted 4 years ago

The ArmorATD drives were highly anticipated and G-technology did extend the release date several times before they finally shipped. I am sorry if that was not communicated clearly with you while you waited and have reviewed this with our customer service team to make sure we do better! If you ever need more drives please contact me directly - Jim, 800-323-2325 x1110.

Posted 4 years ago

“Item was sent to the wrong address, which might have been my fault somehow, but then when I emailed customer service to ask what could be done, I was ghosted. Thankfully I only wasted $50.”

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Posted 1 week ago

I have confirmed with UPS that the item was delivered to the address entered on the order. If you entered the wrong address please contact us ASAP to try to get the package retrieved and re-routed. I have no record of you contacting customer service which must be why you think you were ghosted. Please contact us via the chat box on every page of the web site; by email custserv@videoguys.com or by phone at 800-323-2325. My direct extension is ia 1110 (Jim)

Posted 1 week ago

“I was sent a delicate 44TB SanDisk Pro Mirror external hard drive in a thin box with a single piece of wadded-up paper. Of course, the drive was destroyed in transit, with plastic pieces rattling around inside. My company lost three days waiting for a new one (purchased at another company, which sent the drive double bubble-wrapped in a heavy-duty box). Not very smart, Guys.”

Helpful Report

Posted 6 months ago

I absolutely agree with you and have shared this review and your image with our Warehouse Manager. I am certainly sorry for the lack of attention given to this packaging and for your time lost. I see that our customer service team has already worked out the return and if there is anything I can do for you in the future please reach out to me directly at 800-323-2325 x1110 (Jim). I hope you will give us another chance to prove that this is not a standard practice and that we strive to provide our customers with only the best experience.

Posted 6 months ago

“If you need a product for work or an event do not order from this company - their shipping cannot be trusted. The first order we made from this company was lost and the second will now not arrive in time for our work event. As a gig worker this is extremely frustrating as we were relying on this company and now have to find a last minute replacement elsewhere after being PROMISED that the replacement product would arrive on time.”

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Posted 1 year ago

“The live streaming studio doesn’t go live”

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Posted 1 year ago

We have free technical support Mon - Fri from 9am - 5pm ET. I have created a support ticket for you and would be happy to help you get the Atomos Zato Connect up and running. Please give us a call at 800-323-2325 to review your settings.

Posted 1 year ago

“Couldn't reach tech support after purchase. Still haven't been able to use my purchase.”

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Posted 2 years ago

Joshua... our techs are available Mon - Fri 9am till 5pm ET (3pm on Summer Fridays). We have had IP phone issues this week and do apologize. Please email sales@videoguys.com with your number and best time to reach you tomorrow or call me directly, Jim, at extension 1110.

Posted 2 years ago

VideoGuys is rated 4.7 based on 134 reviews