VideoGuys Reviews

4.7 Rating 130 Reviews
93 %
of reviewers recommend VideoGuys
4.7
Based on 130 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Read VideoGuys Reviews

Write Your review

Tell us how VideoGuys made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Anonymous
Anonymous  // 01/01/2019
Having trouble getting questions answered. I keep being referred to PTZ. I purchased from you'll for the service. Kevin
Helpful Report
Posted 1 year ago
Hi Kevin- I apologize that you felt brushed aside. We have had either myself or my sales engineer out or unavailable for the past 3 weeks and have been relying more heavily on our manufacturer support teams. PTZOptics support is in the US and is usually very responsive and helpful so we expected you would find the help more quickly and easily. I am happy to work with you if you still need assistance. Please call Jim at 800-323-2325 x1110 and I have our sales engineer back this week as well if we need to schedule time with him.
Posted 1 year ago
I HAVENT INSTALLED IT YET BECAUSE I RECIEVED NO INFO ON HOW IT WORKS OR ANY NEEDED SOFTWARE
Helpful Report
Posted 2 years ago
Hi George- All of the items we sell are new and direct from the manufacturer and most have gone to digital instructions only. Please visit Hauppauge's web site and under the support tab you will see the newest version of the Capture software released in Nov 2021. Of course, if you nee further assistance you can call us at 800-323-2325 as we offer free tech support on everything we sell.
Posted 2 years ago
Order a hard drive, that was suppose to come at the end of May. Then for some reason it was unknown the new date of the item. I then had to go out of my way to always get an update for the product. Once the item was set for delivery, employee said it is set to arrive in 3 days then the item took 8days to come to me so... It was a total mayham ordering frim start to finish, that took almost 2 months to be completed. Things that can be improve, don't promise clients when the item is going to arrive without certainly. And hold the shipper accountable for shipping on time or at least follow up with client if it'll be delayed.
Helpful Report
Posted 4 years ago
The ArmorATD drives were highly anticipated and G-technology did extend the release date several times before they finally shipped. I am sorry if that was not communicated clearly with you while you waited and have reviewed this with our customer service team to make sure we do better! If you ever need more drives please contact me directly - Jim, 800-323-2325 x1110.
Posted 4 years ago
VideoGuys is rated 4.7 based on 130 reviews