VideoGuys Reviews

Name: VideoGuys
Rating: 4.68

4.7 Rating 148 Reviews

93 %

of reviewers recommend VideoGuys

Company Reviews

Product Reviews

Metrics

4.7

Based on 148 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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VideoGuys 5 star review on 7th January 2025

John McCray

VideoGuys 5 star review on 24th June 2023

Avi Sills

VideoGuys 5 star review on 14th August 2022

Kevin Pratt II

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having trouble getting questions answered. I keep being referred to PTZ. I purchased from you'll for the service. Kevin”

Helpful Report

Posted 2 years ago

Hi Kevin- I apologize that you felt brushed aside. We have had either myself or my sales engineer out or unavailable for the past 3 weeks and have been relying more heavily on our manufacturer support teams. PTZOptics support is in the US and is usually very responsive and helpful so we expected you would find the help more quickly and easily. I am happy to work with you if you still need assistance. Please call Jim at 800-323-2325 x1110 and I have our sales engineer back this week as well if we need to schedule time with him.

Posted 2 years ago

“I HAVENT INSTALLED IT YET BECAUSE I RECIEVED NO INFO ON HOW IT WORKS OR ANY NEEDED SOFTWARE”

Helpful Report

Posted 3 years ago

Hi George- All of the items we sell are new and direct from the manufacturer and most have gone to digital instructions only. Please visit Hauppauge's web site and under the support tab you will see the newest version of the Capture software released in Nov 2021. Of course, if you nee further assistance you can call us at 800-323-2325 as we offer free tech support on everything we sell.

Posted 3 years ago

“Order a hard drive, that was suppose to come at the end of May. Then for some reason it was unknown the new date of the item. I then had to go out of my way to always get an update for the product. Once the item was set for delivery, employee said it is set to arrive in 3 days then the item took 8days to come to me so... It was a total mayham ordering frim start to finish, that took almost 2 months to be completed. Things that can be improve, don't promise clients when the item is going to arrive without certainly. And hold the shipper accountable for shipping on time or at least follow up with client if it'll be delayed.”

Helpful Report

Posted 5 years ago

The ArmorATD drives were highly anticipated and G-technology did extend the release date several times before they finally shipped. I am sorry if that was not communicated clearly with you while you waited and have reviewed this with our customer service team to make sure we do better! If you ever need more drives please contact me directly - Jim, 800-323-2325 x1110.

Posted 5 years ago

VideoGuys is rated 4.7 based on 148 reviews