VideoGuys Reviews

4.7 Rating 130 Reviews
93 %
of reviewers recommend VideoGuys
4.7
Based on 130 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
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Anonymous
Anonymous  // 01/01/2019
Great store with history! I'm recently traveling in US and I had the opportunity to buy again from this guys and they didn't disappoint me this time. They shipped the order fast and I received in two days with free shipping! I will always recommend this guys!
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Posted 2 weeks ago
I made a purchase order for a license, and the manufacturer did not provide a clear method for activation and download. Barbara was able to quickly investigate And accommodate the proper procedure. Communication was swift and clear until I had received the product and activated the license.
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Posted 2 weeks ago
Had just what we needed and with a return policy where we could test with our particular camera
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Posted 3 weeks ago
Great camera
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Posted 1 month ago
Love the product and support from the tech department.
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Posted 1 month ago
I was a 1st-time customer when calling and was blown away at how helpful and knowledgeable the guy was on the other end of the phone. By the time we were finished, I was able to get more than I was first expecting and still stay within my original budget. I will definitely be doing more business here.
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Posted 2 months ago
I could not be happier with the way your staff served my request, and the speed with which it resolved. I will be returning to VideoGuys this year to do further business. Thanks you.
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Posted 2 months ago
First time purchasing through VideGuys and it was an absolute pleasure. Very fast response and excellent communication. The products and packaging were perfect. Thank you
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Posted 2 months ago
Very friendly and very helpful team. They answered my queries quickly and clearly. Recommend.
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Posted 2 months ago
Above & Beyond! My Pre-Order was shipped exactly when promised and with fast international shipping. I had a query about delivery, which was dealt with straight away. Customer service is the best I have ever experienced!
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Posted 2 months ago
Very helpful, very quick, everything was as promised, even when there was one small issue they got in touch with me to keep me informed.
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Posted 3 months ago
VideoGuys had the best price and now I can say the best service. I will definitely use them in the future.
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Posted 4 months ago
Very helpful with getting our club set up with the right cameras. The PTZOptics cameras are great.
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Posted 4 months ago
Great price
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Posted 5 months ago
Everything went perfectly including overnight shipping! Saved my ass!
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Posted 5 months ago
VideoGuys provides excellent service and knowledgeable staff on a wide range of products.
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Posted 6 months ago
Great customer service !!
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Posted 6 months ago
Fast shipping and great at answering presales questions
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Posted 7 months ago
Great Service!
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Posted 8 months ago
From the start of the pandemic Video Guys have been a giant help to me and my company. Fantastic customer service and support. Knowledgeable staff. Good Pricing and generally fast shipping. I think having a slightly broader selection of brands across camrea and livestream solutions would put them at the top of the go to vendor list.
VideoGuys 5 star review on 24th June 2023
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Posted 9 months ago
VideoGuys is rated 4.7 based on 130 reviews