VideoGuys Reviews

Name: VideoGuys
Rating: 4.68

4.7 Rating 148 Reviews

93 %

of reviewers recommend VideoGuys

Company Reviews

Product Reviews

Metrics

4.7

Based on 148 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Write Your review

Tell us how VideoGuys made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

VideoGuys 5 star review on 7th January 2025

John McCray

VideoGuys 5 star review on 24th June 2023

Avi Sills

VideoGuys 5 star review on 14th August 2022

Kevin Pratt II

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Video Guys tech support has not helped as promised”

Helpful Report

Posted 11 months ago

I am happy that we have been able to get your software up and running. While we cannot continue to provide tutorial services to learn how to use the application I trust you will find the resources we sent to be very helpful.

Posted 11 months ago

“Item was sent to the wrong address, which might have been my fault somehow, but then when I emailed customer service to ask what could be done, I was ghosted. Thankfully I only wasted $50.”

Helpful Report

Posted 1 year ago

I have confirmed with UPS that the item was delivered to the address entered on the order. If you entered the wrong address please contact us ASAP to try to get the package retrieved and re-routed. I have no record of you contacting customer service which must be why you think you were ghosted. Please contact us via the chat box on every page of the web site; by email custserv@videoguys.com or by phone at 800-323-2325. My direct extension is ia 1110 (Jim)

Posted 1 year ago

“I was sent a delicate 44TB SanDisk Pro Mirror external hard drive in a thin box with a single piece of wadded-up paper. Of course, the drive was destroyed in transit, with plastic pieces rattling around inside. My company lost three days waiting for a new one (purchased at another company, which sent the drive double bubble-wrapped in a heavy-duty box). Not very smart, Guys.”

Helpful Report

Posted 1 year ago

I absolutely agree with you and have shared this review and your image with our Warehouse Manager. I am certainly sorry for the lack of attention given to this packaging and for your time lost. I see that our customer service team has already worked out the return and if there is anything I can do for you in the future please reach out to me directly at 800-323-2325 x1110 (Jim). I hope you will give us another chance to prove that this is not a standard practice and that we strive to provide our customers with only the best experience.

Posted 1 year ago

“If you need a product for work or an event do not order from this company - their shipping cannot be trusted. The first order we made from this company was lost and the second will now not arrive in time for our work event. As a gig worker this is extremely frustrating as we were relying on this company and now have to find a last minute replacement elsewhere after being PROMISED that the replacement product would arrive on time.”

Helpful Report

Posted 2 years ago

“The live streaming studio doesn’t go live”

Helpful Report

Posted 2 years ago

We have free technical support Mon - Fri from 9am - 5pm ET. I have created a support ticket for you and would be happy to help you get the Atomos Zato Connect up and running. Please give us a call at 800-323-2325 to review your settings.

Posted 2 years ago

“Couldn't reach tech support after purchase. Still haven't been able to use my purchase.”

Helpful Report

Posted 3 years ago

Joshua... our techs are available Mon - Fri 9am till 5pm ET (3pm on Summer Fridays). We have had IP phone issues this week and do apologize. Please email sales@videoguys.com with your number and best time to reach you tomorrow or call me directly, Jim, at extension 1110.

Posted 3 years ago

VideoGuys is rated 4.7 based on 148 reviews