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VipBrands Reviews

2.3 Rating 138 Reviews

30 %

of reviewers recommend VipBrands

Company Reviews

2.3

Based on 138 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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VipBrands 1 star review on 16th January 2023

VipBrands 1 star review on 16th January 2023

VipBrands 1 star review on 4th March 2022

VipBrands 1 star review on 4th March 2022

VipBrands 1 star review on 9th November 2021

VipBrands 1 star review on 2nd June 2021

VipBrands 1 star review on 23rd May 2021

3

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on 28.2.21, now it September and order not received .. no refund. Every time I contact customer care they have an excuse. This is their latest message whenever order status is requested“ We sincerely apologize for the delay happened delivering your order. all shipments of perfumes was stopped and now on process , your order in shipping process and will receive it soon thank you for understanding” I dont recommend them .. waste of money. They are scam.”

Posted 2 years ago

“I had paid the amount 77 days ago and as of now the perfumes are not delivered, the online communication is through whats app and the agent always gives a tailor made reply without any assurance, can someone tell me how to deal with these online scammers, i lost the trust on all online websites and promised myself that i will never order anything through online.”

Posted 2 years ago

“I ordered and paid on 13th May and still not received. I contacted the customer support several times, every time they said we will update you within few days and no contact or response. Totally scammers”

Posted 2 years ago

“Very bad experience My items never reached . Scam and cheating company . Stay away”

Posted 2 years ago

“Very very lier”

Posted 2 years ago

“Bad Very bad and lies This is what is about this company !! Full stop !”

Posted 2 years ago

“I ordered 40 days ago and till now not shipped”

Posted 2 years ago

“I ordered 5 perfumes worth 818 sar since may 8 , 2021, its been more than 2 months now but there is still no assurance that these perfume will be deliver to me. I contacted their costumer service but their reply is that there is a custom problem , it migh hold for a while but not more 2 months and they should take action with these kind of issue with the custom, they are also not giving the tracking number even I asked them for a lot of times. This is my first time to encounter such company that are not transparent and helpful to their costumers . I am very disappointed and dissatisfied with their costumer service.”

Posted 2 years ago

“First time in buying and I did not have to worry about anything! The packaging was top class, secured and taped/sealed excellently. Truly the best I've seen”

Posted 2 years ago

“I placed an order since 31 March. It’s been 3 months now and no delivery. Customer service is very poor. The phone numbers are fake. be careful, they will take your money and you will not get anything. I think fraud squad should be alerted”

VipBrands 1 star review on 2nd June 2021

Posted 2 years ago

“They act like thieves , liars … I am still waiting my refund (6months waiting) … stupid customer service”

Posted 2 years ago

“More than 50 days and still showing not shipped Communication on WhatsApp with their Customer Service, they are rude, not providing correct info. Several promises to ship and still never shipped”

VipBrands 1 star review on 23rd May 2021

VipBrands 1 star review on 23rd May 2021

VipBrands 1 star review on 23rd May 2021

Posted 2 years ago

“Bad company and bad service now almost 3 months and still i didnt receive my order. The order was on 23 of feb and today 11 of may . When i contact them in whatsapp they always give a same answer that the shipment will reach soon and they refuse to return my money. Please everyone read this dont buy from this company.”

Posted 2 years ago

“worst customer service ever. I have ordered 3 perfumes since a month and still did not get them. I contacted customer services on watsapp they have an attitude all the time. they do not send you a tracking link to track your order. I beleive I wont have my order delivered at all. I am wondering how this company is allowed to work”

Posted 2 years ago

“Very pleased with the items . It was exactly as described and very fast shipping too. Thank you so much. Excellent”

Posted 3 years ago

“I can’t believe how much of a fraud this company is!!! I have purchased two perfumes from them on JANUARY 29TH 2021 and now we are on APRIL 4TH and I still haven’t received the perfumes despite the fact the I paid the full amount in advance!!! And the funny thing is that they refuse to give you any kind of information about your shipment, not a tracking code, not which shipment company they are using and not even where is it now. On top of that they refuse to offer a refund cause in their logic the Item went out ( which I highly doubt it) and doesn’t matter if I received it or not, so long that they don’t have it with them will be NO REFUND. Stay away from this company if you read this, it’s my first time purchasing from an online store blindly without checking if it is a legitimate company or not and now I pay toll, they have raised all the red flags in my book from the terrible service to the even worse customer service where they either don’t reply for days or just copy paste what they wrote before with missed up grammar and it seems even if I received it (hopefully this year) all the other reviewers say that these are fake perfumes, so once again do yourself a favor and stay away from these SCAMS.”

Posted 3 years ago

“I love shopping here”

Posted 3 years ago

“All The perfumes they indicated is super Fake, I brought tree from them, but I don't know how to get that super cool bottle exactly like original brand, include magnetic cap as well, The juice is very synthetic and harmful to human lungs. own perfume combination mix with local perfumer or guess may be.”

Posted 3 years ago

“Cheap and good perfumes Thank you for your service”

Posted 3 years ago

“Very bad service,my order delay and still i did not receive it now more than one month, every time i ask them they said in custom”

Posted 3 years ago

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VipBrands is rated 2.3 based on 138 reviews