“Great assistance from Deven!. He managed a good solution transmiting my concerns and need to the car rental supplier. I hope that everything will be ok with his support”
“I used the chat to manage my booking. My first time booking via VIPCars, I was a bit anxious as the amount charged to my credit card was more than what was stated in the booking email. Robert assisted in providing the full invoice which included the insurance amount. Also, the amount to be paid to the car rental company is not included in the booking email. Hope this will be improved in the future. Thank you Robert for assisting me in getting the necessary information while waiting for the confirmation voucher from the car rental company.”
“I rented a car from DMR Car at Istanbul Airport through VIPCars website. DMR staff are not friendly at all. DMR car tried their best, since the day before pick up day, to provide me smaller car than the one I booked with the same booking rate. They pushed me by leaving myself and family in the outside cold weather of Istanbul on 17:00H 28 Dec 2023. Because, I kept insisting for liek 2 hours, they then provided the car I wanted.
DMR Car charged my 6000 TL for a vey small and tiny scratch. VIPCars didn't refund DCW and started to provide excuses why not. They just didn't keep the booking contract.
Myself, will never use VIPCars again or rent from DMR Car.”
“Thank you, Nancy
It was difficult because payment was not made after selecting the vehicle.
I was able to complete the payment successfully because they suggested other options.
thank you”
