“I had a problem with the timing of my car pick up and Andrew Wilson liaised with the supplier immediately to resolve the issue for me. Very much appreciated!”
“Upgraded to an almost new diesel low mileage Egea. Provided with two bottles of water to get us home. Car was faultless. I will use VIP Cars and Avec Rent a Car on my next visit to Bodrum (Turkey).”
“I absolutely would NOT RECOMMEND working with this company. They are powerless to do anything if there are any issues with your reservation. I reserved a car via VIP Cars for Dollar rental. When I arrived to pick up my car I was informed that since I was paying with a debit card and not a credit card (which was no problem when I paid for the reservation) that I was required to provide a $500 deposit. This was absolutely nowhere in any of the information prior to the booking. Additionally, they required a printed or digital copy of my actual return flight (and I was not keeping the car for my entire stay so what difference did it make) which I didn't have and which they wanted me to go back to airport to obtain a copy of. I asked the Dollar rep if I could just cancel the reservation (and I paid the senseless $30 at the time of booking so that I could have the honor of being able to cancel!) and she replied, yes, no problem, and she confirmed that she had not charged me. When I called VIP later in the day I talked to "Dave" (no way this was his real name) who said that the $30 cancellation protection is only is you use it 2 hours before the booking time, so I will be charged for one day's rental of a car I never got to use. Total bs.”
