“Tony was super helpful after I had misspelt my partners surname on our car hire booking. He assisted us in correcting the name, and when I was cut off from the online chat he went out of his way to whatsapp message me to deal with my problem. Very helpful chap. Thanks Tony!”
“Excellent customer service. I made a mistake with my booking with incorrect pickup and drop off times. Rang the next day and spoke with Kevin and he was very helpful, updated my booking quickly and was able to provide advice on car rental process.”
“Do not rent with this company! It's a scam. I made a reservation two days prior to my flight a day later I got a an email stating that they did not complete my reservation and will be with a different company. After I landed in FLL I contacted customer service and they directed me to the correct company that I was supposed to rent the car with, after two hours of waiting was told I need to pay more money for there insurance since I don't use a credit card. No where does it say you need a credit card or there will be a $200 + fee for insurance. After contacting customer service again to get a refund they said that the insurance has already took effect and they can't issue a refund even though I did not rent a car!”
“The customer care specialist Roy Ojha provided excellent customer service when I had an issue with the hire car supplier. Roy went above and beyond to follow up with the supplier for updates and kept me informed throughout the process to resolve the issue. Roy demonstrated true customer service and I’m grateful for his assistance.”
