“Excellent customer service. I made a mistake with my booking with incorrect pickup and drop off times. Rang the next day and spoke with Kevin and he was very helpful, updated my booking quickly and was able to provide advice on car rental process.”
“Do not rent with this company! It's a scam. I made a reservation two days prior to my flight a day later I got a an email stating that they did not complete my reservation and will be with a different company. After I landed in FLL I contacted customer service and they directed me to the correct company that I was supposed to rent the car with, after two hours of waiting was told I need to pay more money for there insurance since I don't use a credit card. No where does it say you need a credit card or there will be a $200 + fee for insurance. After contacting customer service again to get a refund they said that the insurance has already took effect and they can't issue a refund even though I did not rent a car!”
“The customer care specialist Roy Ojha provided excellent customer service when I had an issue with the hire car supplier. Roy went above and beyond to follow up with the supplier for updates and kept me informed throughout the process to resolve the issue. Roy demonstrated true customer service and I’m grateful for his assistance.”
“VIPCars is a real find .
We needed a rental car for the day on Tenerife and we are so glad we found VIPCars .
The process was easyfrom pickup and returns with excellent customer service and an amazing price.
Next time we rent a car we shall definitely use VIPCars .”
“Dan Chopra is incredible. Very fast customer service and effective management of scenarios. This man is one of the most talented customer service reps I've ever spoken with online.”
