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VIP Premium Vaping and E-Liquids Reviews

4.5 Rating 2,550 Reviews

87 %

of reviewers recommend VIP Premium Vaping and E-Liquids

Company Reviews

Product Reviews

4.5

Based on 2,550 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

customercare@vipcig.com

Location:

VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW
Manchester
BL9 5BW

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VIP Premium Vaping and E-Liquids 5 star review on 9th October 2021

VIP Premium Vaping and E-Liquids 5 star review on 9th October 2021

VIP Premium Vaping and E-Liquids 5 star review on 9th September 2021

VIP Premium Vaping and E-Liquids 5 star review on 5th September 2021

Maziyar Nadjafian

VIP Premium Vaping and E-Liquids 5 star review on 31st July 2021

VIP Premium Vaping and E-Liquids 5 star review on 15th July 2021

Francesca Elson

VIP Premium Vaping and E-Liquids 5 star review on 1st February 2019

1

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed orders on the 22nd of May and was trying to check on an expected Dispatch date. I was helped today by Janet who confirmed dispatch had already taken place and advised me of possible delivery dates. This was a relief as it is not always easy to get a response. The lockdown has caused distruption to so many things, it is just taking that bit longer to get everything through and I appreciate all the VIP staff working under difficult conditions during this time.”

Posted 3 years ago

hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“Had a small issue with the wrong strength nicotine liquid being delivered. This was very quickly resolved along with some extremely helpful and polite customer service. Honestly couldn’t be happier, especially during these difficult times! Fantastic company to deal with, would highly recommend!”

Posted 3 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“I’ve been ordering online for the last few months as we usually buy in store. Great customer service. I had my first and only problem with an order last week and Rebecca sorted it straight away and I received my correct order in 2 days.”

Posted 3 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“Always a great service from them, both when I visit their shop in Stretford, Manchester and having deliveries when at home in Wales. Very quick deliveries, a bonus when I'm unable to visit their shop.”

Posted 3 years ago

“A big thank you to Janet who has been very helpful on more than 1 occasion and always friendly and ready to go the extra mile. Keep safe all of you at VIP Happy customer Sally”

Posted 3 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“i had reason to contact VIP about an order i had returned but had not received a refund,I got a lovely e-mail from Rebecca and 2 days later it was dealt with!! cant thank their customer service enough ,great products at great prices and delivered in a few days ,highly recommend”

Posted 3 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“Received incorrect order today,rang and spoke to Janet who was very apologetic and sorted order out whilst I was on the phone and is going to send right items out as soon as possible. Janet also arranged collection for the wrong item. Janet is lovely to talk to and very helpful.”

Posted 3 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“Rebecca responded quickly to my query about an incorrect order confirmation, and set my mind at rest that I would be receiving the correct items. So far very impressed with the friendly and professional customer service. Thank you!”

Posted 3 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“I contacted customer service via email, response was pretty quick, as I needed to return items, for just a swap, Rebecca who emailed me back, gave me a lovely message, felt like I already knew her, also by ordering online, some items are cheaper than shop. And thank you Rebecca 🙂”

Posted 3 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“Just realised I hadn't put the strength of e liquid in my order. I want to thank Rebecca for such a quick response, and her explanation deliveries a bit slower, can't complain with what's going on at the moment. Thank you.”

Posted 3 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“this is my second order I usually buy from store I have had to change to Motiv 10 as you no longer do VIP however the battery was missing from my order. I was very disappointed but spoke to a very nice young man called Nathan who was very polite and helpful and solved my problem quickly and efficiently.”

Posted 3 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your 10 Motive products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If your order arrives and an items is missing, please let us know as soon as possible and we would be happy to have a replacement dispatched right away! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“I have used VIP for various devices and liquids for about 7 years now. Like almost everyone I have experimented with other brands and kept coming back to the high quality of VIP. Delighted with the service in store and online over the years. No problem with delivery of latest order of liquids. Arrived one day later than expected and during these uncertain times, I reckon that's excellent delivery time. Thanks VIP and your delivery team DPD.”

Posted 3 years ago

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customerservices@vipcig.com. Kind Regards – VIP Customer Care

Posted 3 years ago

“I contacted VIP customer service after an error in the products I received in the post. Janet was so friendly, helpful and apologetic alongside sorting out the issue in no time. From re-delivery to collection of wrongly delivered products together with a little something extra for the inconvenience. Great end to end customer service!”

Posted 4 years ago

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customerservices@vipcig.com. Kind Regards – VIP Customer Care

Posted 3 years ago

“Nathan was super helpful, and I appreciate that I won't see my refund straight away. HOpefully it'll all come good. Thanks”

Posted 4 years ago

Thanks for the positive review and feedback. The VIP Customer Care team strive to provide a professional yet friendly service to all of our customers and we are always willing to go the extra mile! If you ever require any further advice or assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customerservices@vipcig.com. Kind Regards – VIP Customer Care

Posted 4 years ago

“GREAT customer service from Nathan who helped me amend my order which I had placed in error. Really appreciate all his help!”

Posted 4 years ago

Thanks for the positive review and feedback. The VIP Customer Care team strive to provide a professional yet friendly service to all of our customers and we are always willing to go the extra mile! If you ever require any further advice or assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customerservices@vipcig.com. Kind Regards – VIP Customer Care

Posted 4 years ago

“I contacted vip recently regarding a problem with my order and spoke to a lovely lady called Janet. Janet was fabulous, it's a shame not all customer services are this efficient. Problem rectified, I'll remain a loyal customer!”

Posted 4 years ago

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customerservices@vipcig.com. Kind Regards – VIP Customer Care

Posted 4 years ago

“Wow - every company should have a Janet! No sign of order ten days after "despatched" email received. After raising query, Janet took the reins and kept in touch on a regular basis to keep me up-to-date with progress. Very friendly and efficient. Order to be re-sent but in the meanwhile original order arrived, so quickly contacted Janet again! Never felt I was being a nuisance - thank you Janet - a pleasure to "talk" to.”

Posted 4 years ago

Thanks for the positive review and feedback. The VIP Customer Care team strive to provide a professional yet friendly service to all of our customers and we are always willing to go the extra mile! If you ever require any further advice or assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customerservices@vipcig.com. Kind Regards – VIP Customer Care

Posted 4 years ago

“JANET I contacted VIP today because my order payment had been refunded and spoke to Janet. I am very unhappy to discover that the VIP USA cartomisers have been discontinued I have happily used these for 10 years. Janet was very friendly, informative and knowledgeable about the products available. I am taking her advise and going to try the 10 multi. I am hoping I get the same enjoyment as I have had for the last 10 years. A big thank you to Janet for her time and patience. Jean”

Posted 4 years ago

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customerservices@vipcig.com

Posted 4 years ago

“Made my first order by phone. Janet was so helpful and polite.Received my liquids in 2 working days, great.”

Posted 4 years ago

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customerservices@vipcig.com. Kind Regards – VIP Customer Care

Posted 4 years ago

“Very helpful,sorted the questions professionally good manners.Thank you once again Mr Otis Wilson”

Posted 4 years ago

Thanks for the positive review and feedback. The VIP Customer Care team strive to provide a professional yet friendly service to all of our customers and we are always willing to go the extra mile! We hope that you enjoy your product. If you ever require any further advice or assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards – VIP Customer Care

Posted 4 years ago

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VIP Premium Vaping and E-Liquids is rated 4.5 based on 2,550 reviews