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VIP Premium Vaping and E-Liquids Reviews

4.5 Rating 2,550 Reviews

87 %

of reviewers recommend VIP Premium Vaping and E-Liquids

Company Reviews

Product Reviews

4.5

Based on 2,550 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

customercare@vipcig.com

Location:

VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW
Manchester
BL9 5BW

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VIP Premium Vaping and E-Liquids 5 star review on 9th October 2021

VIP Premium Vaping and E-Liquids 5 star review on 9th October 2021

VIP Premium Vaping and E-Liquids 5 star review on 9th September 2021

VIP Premium Vaping and E-Liquids 5 star review on 5th September 2021

Maziyar Nadjafian

VIP Premium Vaping and E-Liquids 5 star review on 31st July 2021

VIP Premium Vaping and E-Liquids 5 star review on 15th July 2021

Francesca Elson

VIP Premium Vaping and E-Liquids 5 star review on 1st February 2019

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“got the wrong order, have been waiting for days to have an email answered, £135 down the drain, no refund.Won't be using again, will be going back to Electric Tobacconist, highly recommend”

Posted 10 months ago

“Success for some companies means treating customers like they don't matter. I ordered e- liquids on Monday 15/05/2023 with same-day delivery which costs an extra £6.95 and the products have not yet been delivered despite calling customer services yesterday and today 18/05/2023 to request a refund. Can I please have my £24.95 refunded as I have re-ordered via regular free Royalmail?”

Posted 11 months ago

“Never have enough stock give up with buying of tjem”

Posted 11 months ago

“put my £60 order in on 04/09/22 , recieved it on 22/09/22 , 18 days for a delivery that stated next day delivery, made many many phone calls in that time to someone who was not helpful at all , first they told us to wait 10 days so we did, then they blamed the carrier , who by the way had always delivered on time in the past i dont think my order ever left their warehouse , then we had to sign a disclaimer which threatens police action and made us feel like we had done something wrong all we did was give them our money , we have spent a small fortune with this company and we get treated like theives well never again vip you just lost 2 very good and HONEST customers.”

Posted 1 year ago

“all i can say is DO NOT USE still waiting for a refund after they sent the wrong goods this was in June now the end of August”

Posted 1 year ago

“Local kiosk closed, rarely these days have stock online, and withdrew several months ago the one flavour I really liked. When I do order it often takes close to a week to deliver. Awful company just out to make a quick buck. I was spending up to £120 per month with them for the last 4 years but won't use agin.”

Posted 1 year ago

“Well where do I start, firstly they sent me the totally wrong order. I ordered it a week before to make sure it arrived when my others ran out. Upon speaking to customer services I was told to send a photo of the incorrect goods received which I did immediately and they would send out the correct ones the following day. I hadn’t received acknowledgment of the photo or replacement order so I phoned again. I was then told I had agreed to fill out a disclaimer form, I hadn’t even been told about a disclaimer form. To which she responded with well you need to fill it out and send the wrong product back which can take 7-10 working days to process and then another 5-7 days for your order to come. I explained this wasn’t good enough they made the mistake they need to put it right ASAP. There is no budging them I ended up putting the phone down. I then went to the head office in bury to try and get this sorted as I had no oil left and surprise surprise no one is working there they never returned after covid. I had to phone again and was told there is no way round this we can’t send anything out next day delivery as we’re changing warehouses. Why does this affect delivery? Finally they have agreed to send another order, hopefully it will be correct, but it’s going to be about a week before I receive it. In the meantime I have no oil left so I’ve have had to go and buy a brand I’m not familiar with. After 13 years as loyal customer and spending around £60 every 6 weeks I will not be going back to them.”

Posted 1 year ago

“Never again. Been ordering from here for 5 years without issues. This time they've changed the delivery options without telling you on the site. So now i'm in a position where i won't be at the delivery address when the parcel arrives. Called them to try and fix the issue and the woman on the phone was so unhelpful. It's basically 2 weeks for a refund after i fill out a form. No apology, no effort to fix the problem, nothing. Other occasions i've been really impressed with the product and service, but this place has gone rapidly downhill. I'd avoid it.”

Posted 1 year ago

“As per many recent reviews, this company has become highly unreliable. Goods not arriving, lies from customer service and refunds never turning up. Giving up with them for good.”

Posted 2 years ago

“A while ago I brought 30 bottles of my favourite ever vape liquid, Red Fusion. The bottles came and I opened the first one to find that the juice was now clear and smelled significantly of Menthol. Primed my coil, left it and an hour later was vaping away to a horrible strong menthol taste. Gone was the Red berries and eucalyptus, just Menthol. Emailed them to complain and they said their website has the updates and that the product is as described on there. No mention of refund or anything, so out £90. I am posting this here as I posted a similarly bad review on their website, which they chose not to display, to warn others that there flavours have changed, not for the better”

Posted 2 years ago

“VIP used to be great. Over the past 5 months, cannot get through on the phone, emails dont work, online chat does not work. Do NOT use this company. They will take your money and not deliver.”

Posted 2 years ago

“I ordered 4th Jan - only using this site as the Vuse website was down and was directing people here. Item only just been dispatched 7 working days later and was told excuses about a stock take causing a delay? Vuse is now aware that they are linking themselves to a bad company with bad service. Not to mention on their website they are falsely advertising a 5 star review from 'review.com' as their current star rating is 4.5 and I'm sure will be going even lower soon.”

Posted 2 years ago

“we have been customers for years and spend a lot of money with this company but the service has gone downhill in the last few months delivery is terrible waited over 2 weeks for last order and placed an order on 5/1/22 it hasnt dispatched 4 days later how can you blame royal mail when it takes a week for you to despatch an order. this is my very last order from vip you should be ashamed customer loyalty means nothing to you.”

Posted 2 years ago

“I really think there is no more customer service. I emailed, I called, I emailed again. I called again. Nothing. Their number only says that their mailbox is full and that the extension is not valid.”

Posted 2 years ago

“I have been trying to order some 10 Motives cartridges since yesterday. When I phone al I get is this message THE MAILBOX IS FULL, PLEASE TRY LATER. I am a long term customer. what is going on VIP??”

Posted 2 years ago

“Been a loyal customer for over 10 years but not any more.The website has nothing other than e liquid which has gone from being excellent to absolutely vile.Lost a lot of customers and I can only see you going to the wall if you don't revert back to original liquid.”

Posted 2 years ago

“I didnt recived my order worth £60 and you told me yes i am not i was at work you not answer phone. Where is my order”

Posted 2 years ago

“stupid customer service phone number just sticks you in a loop saying your being transfered to the operator. waited a week for my order and stills hasnt turnded up. no have to resort to smoking because where i live vape oils are not available. so thx for that. 100% will not be using this company ever again! DO NOT RECOMMEND!”

Posted 2 years ago

“madeordered 22/9/21 recieved someone else's order on the 29/9/21 finally contacted them and told them of their mistake, and reordered sent out on the 4/10/21 received package today 6/10/21 and behold someone else's order again, now waiting for someone to collect both packages and for a full refund . would have given them zero stars”

Posted 2 years ago

“Ordered Monday got acknowledgement but nothing has arrived £90.00 taken. They are not answering the phone, and no live chat, been a customer for years.”

Posted 2 years ago

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VIP Premium Vaping and E-Liquids is rated 4.5 based on 2,550 reviews