Name: VIP Premium Vaping and E-Liquids
Address: VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW, Manchester
Rating: 4.45

“Black Ice blast by VIP was the only liquid we bought for 5 years now. We are so very disappointed with your new version of it. This now tastes like the £1 bottles tasteless with an awful after taste and so harsh on your throat. Miles away from the smooth fruity liquid we loved. Annoyed and upset we have just wasted £90 this month. PLEASE PLEASE give us our original Black Ice Blast back!!”

Helpful Report

Posted 4 years ago

Good Morning Kelly, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any questions you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“I have been ordering and using VIP triple menthol from their website for years now. My last order arrived with what they call "the upgraded liquid" and it is simply awful... I am hoping that someone on this thread will give us a tip on what other menthol product is good and could eventually buy in state of the VIP new taste one... very disappointed...”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any questions you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Ordered bulk as usual, triple menthol not my usual strength as no longer available !! The new product is absolutely horrible and I won't be ordering anymore, very disappointed”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any questions you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“i have been bying your liquids for a very long time i allways had usa.and now you have changed it i can not use it as on the leaflit thats in the box it now says not sutable for diabetics and i have been told by a member of staff that it says it on all your liquids so that means i carnt by from you enymore iff only you had not of changed it.thanks alot.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any questions you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“I used Triple Menthol 16mg for many years It's now changed and the nearest you can get is 18mg the taste is god dam awful just like the cheap ones. Why are you not answering previous complaints on this as there are many. I will be trawling the vape shops to find an alternative unless VIP return to there old suppliers”

Helpful Report

Posted 4 years ago

Hello there Trevor, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any questions you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Your new Red Fusion is un-vapeable and is nothing like to old Red liquid I have no idea why you would change a winning formula Very very disappointed”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any questions you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Been loyal customer for years now, I always buy 50-100 items as I live abroad at the moment and I just received my 50 Red fusion order. It is awful what you did to the product it taste like medicine and I can’t describe how horrible it is. I won’t be buying anything from you again unless you return to the previous version.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any questions you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Been loyal customer for years now, I always buy 50-100 items as I live abroad at the moment and I just received my 50 Red fusion order. It is awful what you did to the product it taste like medicine and I can’t describe how horrible it is. I won’t be buying anything from you again unless you return to the previous version.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any questions you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“cant believe after using vip triple menthol ice 20 e liquid for 8 years its now been changed and not been told its horrible i cant use it there was nothing wrong with the old liquid i wont be buying this new mix again unless its changed back which i cant see happening so dissapointing vip always rated you really high too dont think ill be the only one who wont be buying again”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any questions you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Been a loyal customer for years even though other shops are a lot cheaper. Making regular orders not only for liquid but for other items as well, and you go and change the black ice blast 😡 along with many others I think it’s horrible nothing like the original. I won’t be buying anything from you again unless original blend is bought back.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any questions you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Just received my first order of the new version of Red fusion, I'm sorry but will not order again. Please return to previous version. Many thanks Sally”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. When you have a spare moment, please give us a call and leave your contact information, so a member of our Customer Care team can investigate further. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“I quit smoking a year ago and eventually found Red fusion 16mg VIP liquid and absolutely loved the aniseed taste, bought loads during the years as I loved the flavour and liquid. Now recently finding out that you don't do 16mg in Red fusion anymore nor dose the new batch from your new supplier taste anything like the original Red fusion, it taste of menthol, and if I wanted a menthol flavour I would of bought a menthol one. I am very disappointed and I see so are a lot of other customers, I can see you losing your customers because of the horrible fluids you now supply they are nothing like the original, I would suggest before you go out of business to revert back to your original supplier before it's to late.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any questions you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“I've vaped triple menthol from VIP for years and been a loyal customer because of the quality . Thankfully I only bought 3 from the shop instead of a bulk buy online It's absolutely disgusting,tastes like pound shop rubbish, All these bad reviews cant be wrong, come on VIP,reply to the complaints and change back to a decent oil before you lose all your customers.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any questions you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Like many of the recent reviews I have the same comment. The new blend is cheap tasting and vile. We have been with VIP since quitting smoking years ago and despite shocking customer service we stayed because of the taste of the USA Kentucky Liquid. We will not be buying again unless the old recipe is brought back. Why would you change something good and clearly sold well?! 🤦🏻‍♀️”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. When you have a spare moment, please give us a call and leave your contact information, so a member of our Customer Care team can investigate further. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Been ordering vip liquids from you for years, always triple menthol and red fusion. The new ones are awful, make me feel sick and have stomach pains! I hope you change back to the old liquids as apart from this I have never had any problems. Going to buy elsewhere now.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any questions you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“I have been buying my liquid from VIP for many years usually the 16mg British gold. My latest order was for 18mg as 16 not available and this is awful. One of the good things about vaping is the lack of smell this new liquid leaves a vile smell in the area. VIP seem to be going from bad to worse with their range of products. I will not be buying again and will have to try other makes.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any questions you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“After unwittingly trying the new Black Ice Blast I am so disappointed it’s disgusting! After trying and now reading (sadly after I’d already spent a lot of money on a bulk order) the new flavour is nothing like before! It’s so bad... why would you change? I have been a loyal customer for years now but sadly I have to take my money elsewhere. If you ever go back to the original please get back in touch.... but I’m gonna presume that (very sadly) after reading all your latest reviews due to this terrible choice of changing all your flavours you’ll be out of business before then.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. When you have a spare moment, please give us a call and leave your contact information, so a member of our Customer Care team can investigate further. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Is it worth doing a review when its quite clear VIP are not listening to their customers. I too have been with VIP for a long time buying triple menthol.. the new one is not pleasant.... come on VIP do the right thing.. to ignore people is shameful!!!!!”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any question you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Just got my delivery today. Like many other people on there I have been buying from VIP for over 7 years now. The new fluid tastes horrible. Bought 10 bottles as always and I honestly think I will have to throw it out it is that bad. Will be looking elsewhere. Please change back to the old fluid. Will not be buying again if it this is what I will be getting from now on.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any question you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“The new oils are terrible I've been having the cherry burst for years it just tastes like the cheap oils now”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any question you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

VIP Premium Vaping and E-Liquids Reviews