Name: VIP Premium Vaping and E-Liquids
Address: VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW, Manchester
Rating: 4.45

“Whats happening to this once great company ?? ive been a Customer for over 7 years....never had any problems but since last year everything`s changed...Why ?? Once had the wrong stuff arrive,was told i have to wait till they send out DPD to collect Wrong stuff before they can send out my right order.Two week delay..No-one`s ever on "Web Chat" anymore or if you leave an email it does nt get replied too. Nowadays..You place an order,they take your money and then you just have to sit back and pray it turns up sometime soon and it`s the right stuff. Used to be "Place an order and you d get it by DPD within a couple of days"....now i sit here looking out the window for either DPD or the Postman days/week later as the emails they used to send out informing you of progress/delivery have dried up. Come on guys..sort it out and get back to how it used to be !!!! Had to laugh at your "Average Delivery Time".... "Next Day" :) :)”

Helpful Report

Posted 2 years ago

“waited 10 days for our delivery we spend over £100 a month with VIP been a customer for years doesnt seem to matter to them a lot of their reveiws mention how good janet is we have never heard of her we were lied to twice by different operators you have lost good customers because of your lies honesty really is the best policy.”

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Posted 3 years ago

“Your 10 motives tobacco cartomiser content has been drastically reduced. This may drive away long time patrons”

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Posted 3 years ago

“Ive just received a text that my order has been delayed and wont be delivered until tomorrow. My last 3 orders have all be "delayed" and instead of next day delivery it's more like at least 3 to 5 days”

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Posted 4 years ago

“what have you done with your Vip range of E liquids?. I have alsways used your brand as any other i tried were disgusting. Welcome to that club. The bottles are cheap and nasty. very hard to open. Flavour and consistency is awful. Please if you want to keep your customers go back to what you did well.”

Helpful Report

Posted 4 years ago

Hi Laura, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any questions you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“I'm a long standing, loyal customer and in the past I would have rated them excellent, but a recent change to their product (Triple Menthol Ice) to a low quality version has left me wondering if I will purchase from them again. The new version tastes awful and gives you a sore throat. So many other loyal customers have commented on the same issue but the company has not responded to this with an explanation. Sadly it may be time to look elsewhere.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any question you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any question you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any question you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

“Not happy with the change of the tripple menthol ice liquid , it now tastes like sub zero ice which I'm not really a fan of to be honest . Wish I'd known or wouldn't of purchased 10 bottles”

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Posted 4 years ago

“Wont order again taste is horrible”

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Posted 4 years ago

“order vaps 0n 17th of may ,been told they may get here as late as the 6th of june ,are they coming from new zealand lol joke shall not bother in future”

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Posted 4 years ago

“I ordered my products 7th of May and still haven't received the order so I can't say I'm happy with service until I receive package. I also was told I could track parcel but wasn't told how or what company would be delivering it. All I was told is that it was shipped and on way no other details.”

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Posted 4 years ago

Thank you for contacting VIP regarding your order. We apologise for any inconvenience this has caused. We are currently experiencing some delays with customer orders. We are experiencing a huge increase of new customers to our online platform due to the current situation with Covid-19. All these new customers have ultimately led to a huge spike in the volumes of our online orders. Our warehouse is at full capacity and working very hard to ensure orders are going out as soon as possible. The warehouse team is trying to pick and pack as many orders as possible whilst trying to replenish our stocks, to ensure customers can order what they require. Currently our delivery times is 5-7 working days. If your order fails to arrive within the 7 working days or you require further assistance, please don't hesitate to contact our friendly customer care team on 0161 413 0370 or via customerservices@vipcig.com. Kind Regards VIP

Posted 4 years ago

“What a shame. Another reliable company down the drain. Unreliable delivery and unreliable staff VIP was one of the good ones”

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Posted 5 years ago

Hi there, Thank you for your recent review, all customer feedback is greatly appreciated as it helps us to make useful changes to our services. We will of course log this discrepancy with our warehouse to make sure this does not happen again. If you require any advice or further information, p[lease do not hesitate to contact our friendly customer care team on 0161 413 0370 or admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 5 years ago

“Called VIP to make an order and I was talked over repeatedly and the member of staff Nicole was trying to answer my question before I finished asking it. I have had a great experience with VIP previously so it’s a shame that I have had this experience today.”

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Posted 5 years ago

“No issues with the company itself but they rely on Royal Mail and their partners for Internantion Deliveries. The partner company GLS is worse than useless, and at £13.99 shipping costs I'd expect better service. DPD would be a better option. Not sure if I will order again as the agg is not worth it. Sadly resorted to cigarettes again as no gloop!”

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Posted 5 years ago

“I purchased a new Vape on the 6th of November and after 2 weeks it was not working. I emailed customer service on the 26th of December and received a reply that the vape was out of warranty. In my email I had also posed another question regarding the atomiser heads but this was ignored and ignored again when I replied to the initial response I had received. In the past I have received excellent service from VIP, so I was very disappointed at the lack of care shown here.”

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Posted 6 years ago

“Two replacement batteries puchased recently failed to hold their charge.”

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Posted 6 years ago

“Had your vip alpha mod really liked it excellent taste reaĺly good but downside had it 2 month and it broke not dropped or anything kept clean”

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Posted 6 years ago

“Like the liquids, but got sent the wrong strength! Couldn't use them!”

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Posted 6 years ago

“Quick delivery.. Too exspensive not enough deals.”

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Posted 6 years ago

“Poor quality clearomisers and battery lasted less than 6 weeks. Cannot get a proper draw from this caper however the e-liquid is fine.”

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Posted 6 years ago

“Disappointed last order, 50 pack cartomizers, menthol 11mg, less than half live of normal.”

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Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

VIP Premium Vaping and E-Liquids Reviews