VIP Premium Vaping and E-Liquids Reviews

Name: VIP Premium Vaping and E-Liquids
Address: VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW, Manchester
Rating: 4.45

4.5 Rating 2,554 Reviews

87 %

of reviewers recommend VIP Premium Vaping and E-Liquids

4.5

Based on 2,554 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

customercare@vipcig.com

Location:

VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW
Manchester
BL9 5BW

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VIP Premium Vaping and E-Liquids 5 star review on 9th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting to receive it yet!”

Helpful Report

Posted 6 years ago

“Order process was absolutely fine. Your flavours are awful though. I ordered 2x 3 juices. They are all overpoweringly strong and taste synthetic... for basic flavours like Apple, blueberry and pink lemonade i expected better”

Helpful Report

Posted 6 years ago

Thank you for the review. Sorry to hear that the liquids you recently tried were not to your taste. All customer feedback is very greatly appreciated. We would be more than happy to talk to you to help find your flavour preference. Also be aware the taste can also differ by what device/ tank you use and what power output is provided. Please feel free to email admin@vipcig.com or you could give us a call on 0161 413 0370 therefore we can try to help you find your preferred 'sweet spot'!

Posted 6 years ago

“Boxes damaged when arrived also ordered 3 triple menthol and recieved two menthal and one subzero”

Helpful Report

Posted 6 years ago

“Only problem is delivery by Royal Mail. They wanted a signature and as I was not at home I had to go to their Depot to collect it. Now that never used to be a problem as their depot used to be under a mile away but they closed it and now I have to go the other side of Dartford which is about 6 miles away and the traffic can be very congested. Altogether a 1 hour round trip. I do order a fair amount online and most of the other companies are happy to leave parcels in my enclosed porch”

Helpful Report

Posted 7 years ago

Thank you for your review, I am sorry that you have been having problems with Royal Mail, we do offer DPD delivery at a small extra cost which gives you a delivery timeslot and gives you the option to include a delivery instruction ie. leave with a neighbour should you wish to use this option on your next order. Lisa VIP Customer Care

Posted 7 years ago

“I ordered on thursday 8th of march and am still waiting for delivery on 14th march”

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Posted 7 years ago

“Have not received item yet. Post office have yet to receive item to deliver to me.”

Helpful Report

Posted 7 years ago

Hi there, I'm sorry to hear you have had issues with your recent delivery. please contact us on 0161 413 0370 or via email to admin@vipcig.com and our customer care team will be happy to help. Kind Regards Alex, VIP Customer Service

Posted 7 years ago

“We order the cartomisers and for the last year they have been poor quality and do not last as long as they used to. The batteries of late have been poor and do not last as long and the useable life seems a lot shorter. Just today I opened a new battery and it started to flash for no reason as I took it out of the packet.”

Helpful Report

Posted 7 years ago

We are very sorry to hear that you have not enjoyed using your VIP Cartomizers and batteries. Please can you contact our VIP care team on 0161 413 0370 or admin@vipcig.com. One of our VIP Care team will be pleased to assist you with any issues.

Posted 7 years ago

“Leaking, spoke to online chat, which took 40 minutes for a response, was told to return it, and if a fault was found then they would exchange it. Too much bother!!!”

Helpful Report

Posted 7 years ago

“I have had several different e cigarettes from VIP and used them with no problems, l have hardly used this new one as l end up having a coughing fit each time l attempt to use it, any advice would be helpful.”

Helpful Report

Posted 7 years ago

Hi there , Thank you for your feedback . In order for me to assist you further, please could you email me directly at , reviews@vipcig.com with your order number. Kind regards, Kate

Posted 7 years ago

“Ordered some cartridges after not using VIP for some time now. Had stopped using when VIP out of stock for weeks and I had to buy a different brand. Thought I would give VIP another try. The cartridges I ordered (rolling tobacco flavour) didn't seem to taste the same as I remembered and didn't seem to have the same 'hit' as before. Also one cartridge didn't work. Disappointed!”

Helpful Report

Posted 7 years ago

“Ordered 23rd, still waiting! Money left bank yet no products recieved. Been customer for years and very disappointed.”

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Posted 7 years ago

“my only problem with the sub ohm's is that they leak! I have discussed the type of liquid I use which I'm advised is correct - any further advice which would make my review improve from the current rating would be gratefully received. The liquids are very good and the flavours taste as they should”

Helpful Report

Posted 7 years ago

“It’s now 4 days after I ordered my new tank and I stil haven’t received it.”

Helpful Report

Posted 7 years ago

Hi there , thank you for taking the time to write a review. In order for me to assist you further , could you email me directly with your order number at reviews@vipcig.com Kind regards, Kate

Posted 7 years ago

“Out of the 3 I bought I found the flavours to be quite weak. Decent clouds of vape but all tasted quite bland despite vaping correctly (other cheaper brands had much more flavour). Sorry for the negative feedback but I'm just being honest”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I am sorry to hear you found your recent order of e-liquids from us, you found to be rather bland and flavourless. We do welcome all feedback, as we always aim to improve. If you can please email admin@vipcig.com with the liquids you purchased so we can look into this further to try and improve moving forward. Again, thank you for your honest feedback. Regards VIP

Posted 7 years ago

“Although I was delighted with the coolfire mini,the tank does not work properly so I have had to use an old one. Dissapointed”

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Posted 7 years ago

“l tried the Virginia rolling Tobacco for the first time , it,s not for me. l will stick to my USA Kentucky Tobacco, which i,m more than happy with.”

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Posted 7 years ago

Hi there , I am sorry you did not like this flavour , it is all down to personal preference. I am glad you have found a favorite in our other liquid though . Thanks for the feedback

Posted 7 years ago

“Firstly I waited weeks for my purchase which had to be reset, I was Upgrading my AM10 which I had for over a year,I had new AM10 for a few months then it broke, to then be told It couldn't be replaced as it's life span is a few months, this is not stated in any details before you buy.”

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Posted 7 years ago

“It's very difficult to use way to fussy I don't like the taste much prefer the cartomizers I definitely won't continue with it”

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Posted 7 years ago

“I didn't get my full order and I left a message on their website and nobody has contacted me about it.”

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Posted 7 years ago

“I have stated that the service is poor because I normally order strawberry flavour refills, but as you have stated for the last three orders they are out of stock, and quite frankly I don't believe that for a minute, I think your just getting rid of old stock that nobody wants, now the cherry are "as you say" out of stock so perhaps if things don't get back to normal soon I will be looking for another supplier.”

Helpful Report

Posted 7 years ago

VIP Premium Vaping and E-Liquids is rated 4.5 based on 2,554 reviews