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VIP Premium Vaping and E-Liquids Reviews

4.5 Rating 2,550 Reviews
87 %
of reviewers recommend VIP Premium Vaping and E-Liquids
Company Reviews Product Reviews
10,995
 Questions Metrics
4.5
Based on 2,550 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read VIP Premium Vaping and E-Liquids Reviews
Visit Website

Email:

customercare@vipcig.com

Location:

VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW
Manchester
BL9 5BW

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anon
Verified Reviewer
“Been a customer for years with no problems at all, infact, brilliant service! Now that you have changed supplier the taste is horrible and no 8mg red fusion. I have a sore dry throat using the new products and sadly won’t be ordering any more from you unless you go back to old supplier!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Do vip read there reviews because if you did you would of noticed your losing customers because someone thought it was a good idea to change your liquids, usa Kentucky tobacco used to be a great liquid but not anymore it tastes terrible so unless you change it back to its original flavour I will be spending my money elsewhere.”
Helpful Report
Posted 3 years ago
Michelle
Verified Reviewer
“I’ve been buying triple menthol ice for over 4 years and now that the formation has changed it’s disgusting. I’m really disappointed because it took me a long time to find a flavour that I actually liked”
Helpful Report
Posted 3 years ago
Robyn Taylor
Verified Reviewer
“Unfortunately the flavour of the red fusion e cig liquid has completely changed. I spend £30 per month on this and have done for years but I’m not going to anymore. I’ll be returning this order and changing supplying. Looking through my order history I haven spent hundreds of pounds over the years and I think it’s terrible how we weren’t informed that changes were happening. The new flavour is horrible, it has actually giving me a bad throat. I just hope it’s easy enough to return this order and it will be the last time I order from here.”
Helpful Report
Posted 3 years ago
J Armstrong
Unverified Reviewer
“The new VIP Red Fusion e-liquid is absolutely terrible, no resemblance to the original at all. It has lost all its taste and flavour, the aniseed flavour has been removed, all you can taste is mint. I have purchased this liquid for years, I was a loyal customer but I’m afraid I will be taking my custom elsewhere which is such a shame. It’s a thumbs down from me.”
Helpful Report
Posted 3 years ago
Diane Harding
Unverified Reviewer
“Just received my order today of Forest Fruits De La Passion, I only tried this about 2 months ago and fell in love with it. It was a green liquid, so I ordered a bundle and they are clear. I have filled up with it and it is disgusting!!! its like vaping on plastic. I have been a customer for years with VIP and always recommended them. I cant use this liquid so I have emptied the horrendous stuff out and filled up with a new flavour I ordered, Blueberry Bang, on the same order and that tastes just the same, its awful. My third flavour was Pear Drops and yes you have guessed it, its disgusting. Thats £30 down the drain. I need another site now where I can order some true flavours - any suggestions would be greatly appreciated. I am gutted that I cant use this site any more.”
Helpful Report
Posted 3 years ago
John Bear
Verified Reviewer
“This company were once excellent, but have steadily gone down hill to the point where I feel it's now time to shop elsewhere. Still waiting for an order that went wrong in May 2020 to be resolved. Going around in circles and expect to kiss goodbye to my £30.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“I have been ordering Red Fusion eliquid from here for some time and most recently made 2 separate orders of a lot of them. There was no warning at checkout but as soon as I received them I saw they were a red liquid any more. Upon tasting one it was absolutely disgusting - rather than being a sweet berry fused with slight tastes of annaseed and menthol it just tastes like a cheap mint eliquid you can buy for half the price. Why wouldn't you show at checkout that the product is completely different. Why would you call it Red Fusion still when it is no longer Red and it isn't a Fusion. If you had renamed it tasteless mint I probably wouldn't have ordered any. Now I have dozens of them and you are ignoring my emails. I can see from the other reviews that this isn't the only flavour to change unexpectedly and from what I am reading the other changes are disgusting as well. It is quite apparent profits are more appealing to this company so I won't be buying from here again. I want to return all of these liquids because I don't like them and had no warning I was trying a new product so if you can get back to me on that it would be a start.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Disgusting that I have to keep phoning to get a refund 8 phone calls i have made now 😡 I think customer service just saying am so sorry but were is my money? Just been on the phone again and got told he will phone myself back but I have been told in the past that finance department shuts at 3pm it's now 15.06 so dont think am getting call back”
Helpful Report
Posted 3 years ago
Carol Middleton
Unverified Reviewer
“no more coils for my 2 batteries 1 is nearly new now i will have to buy new battery more money for you .i have been a loyal customer for over 7 years and i am now disgusted with this new brand will be looking for another brand that does not keep changing all the time mrs c middleton”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Absolutely gutted that Forest Fruits de la Passion has been changed! I’ve been using this liquid for nearly 5 years. Will not be ordering from VIP anymore.”
Helpful Report
Posted 3 years ago
Greg
Unverified Reviewer
“Flavour change for Red Fusion has killed it, used to be my only flavour I'd have as it was so nice, now the change in the ingredients just makes it cherry menthol. I won't be buying this again.”
Helpful Report
Posted 3 years ago
UK Leeds
Verified Reviewer
“I have been buying Ye Olde Black jack for quite some time now and in fact was my favorite. however I had no choice but to order the new version but sadly it is just awful. A very pale colour and does not resemble the flavour of black jack whatsoever. needless to say i am very disappointed with my last order and will not purchase anymore.”
Helpful Report
Posted 3 years ago
Dave
Verified Reviewer
“I used to really enjoy usa Kentucky tobacco, but since you have changed it not anymore very unlikely I will be ordering anymore”
Helpful Report
Posted 3 years ago
Lesley
Verified Reviewer
“Such a shame! What's happened to red fusion!? It was my go to flavour for years and now it's just like any of the other menthol ones. I'm completely stuck for a flavour I can rely on now”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“cant believe what you have done to red fusion, this was the only liquid i used to order and its absolutely horrible since the "flavour upgrade" i cant stand the new one so much so that i have 10 bottles of it that im not going to use. i suppose this is the push i needed to give up”
Helpful Report
Posted 3 years ago
Joe
Verified Reviewer
“Forest Fruits De La Passion was the only flavour I enjoyed, and really it was the best out there! Unfortunately VIP have changed the liquid completely, in flavour and strength, without any warning. At least change the name if you’re changing the liquid completely! It is also falsely advertised in the original bottle. Very disappointed. Currently hunting online for old stock as my girlfriend and I do not enjoy any other liquids. Regretfully, I may have to abandon VIP altogether after many years.”
Helpful Report
Posted 3 years ago
Mrs Coales
Verified Reviewer
“If I could give zero I would. I have already left a review and got an email to call the customer service team which I did twice and spoke to 2 different people. No call backs. Then I gat an email saying a parcel will be delivered 26th June. Guess what nothing. Products may be good but customer service is non exist t”
Helpful Report
Posted 3 years ago
A McEvoy
Unverified Reviewer
“How long is shortly. Waited So long for reply, went elsewhere”
Helpful Report
Posted 3 years ago
Hi there, Thank you for contacting us regarding your order. Please accept our sincerest apologies for any inconvenience this has caused. When you have a spare moment, please give us a call and we will resolve your query. If you have any additional questions or queries, please don't hesitate to contact us on 0161 413 0370 or via customercare@vipcig.com. Kind Regards Grant VIP Customer Care
Posted 3 years ago
Peter Atterton
Verified Reviewer
“I have used VIP for some time and have 3 BATTERIES and 2 chargers. VIP have now change brands and expect me to buy more BATTERIES and chargers. I feel this is bad service and Will be changing brands Thanks Peter”
Helpful Report
Posted 3 years ago
Hi there, Thank you for your recent review, all customer feedback is greatly appreciated and helps us to improve our products and services. If you require any advice or further information, please do not hesitate to contact our friendly customer care team on 0161 413 0370 or customercare@vipcig.com. Kind Regards Grant VIP Customer Care
Posted 3 years ago
VIP Premium Vaping and E-Liquids is rated 4.5 based on 2,550 reviews
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