Name: VIP Premium Vaping and E-Liquids
Address: VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW, Manchester
Rating: 4.45

“Brilliant service under promised over delivered well done VIP”

Helpful Report

Posted 3 years ago

Thanks for the review. It’s great to hear that you have found the VIP liquid for you! All customer feedback is very greatly appreciated. Please keep an eye on our website for exciting deals and new products! If you have any queries, or ever require assistance, please do not hesitate to get in touch with the friendly VIP Customer Care team by dropping us an email on admin@vipcig.com or you could give us a call on 0161 413 0370. Kind Regards, Otis – VIP Customer Care

Posted 3 years ago

“At a time when everything is changing daily, it is good to know that VIP service is still top value. I had a problem with my order but Janet, the person I spoke to sorted it out with efficiency and cheerfulness. Thank you , Janet and VIP and Happy Christmas to you all. Shirley Collins”

Helpful Report

Posted 3 years ago

Morning Shirley, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“Most excellent customer services. High praise to Janet for her help.”

Helpful Report

Posted 3 years ago

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards, Otis – VIP Customer Care

Posted 3 years ago

“Excellent customer service! I contacted them because of a problem with my order, Nicola Thompson emailed me back within 5 minutes with a solution that was more than satisfactory. I became a customer of VIP because of their excellent prices and free delivery but it's their customer service that will keep me coming back.”

Helpful Report

Posted 3 years ago

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards, Otis – VIP Customer Care

Posted 3 years ago

“I would like to express my thanks and appreciation to Janet Duckworth who dealt with an enquiry I had about the Vype Etank Pro 2 kit. When it arrived, I found that the liquid was leaking from the device, despite there being no gaps in the components. She very kindly arranged for a new replacement, without any issues, and it arrived very quickly. Great customer service Janet, thank you!”

Helpful Report

Posted 3 years ago

Good Morning Janey, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“Had the pleasure of speaking with Janet today , what a star ! She is exactly what customer service is all about , and definitely went above and beyond for myself today . Thanks Janet !!”

Helpful Report

Posted 3 years ago

Hi Sam. Thanks for the positive review and feedback. The VIP Customer Care team strive to provide a professional yet friendly service to all of our customers and we are always willing to go the extra mile! If you ever require any further advice or assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards, Daisy – VIP Customer Care

Posted 3 years ago

“Yet again, brilliant service from Nicola. She chased a delayed order, meanwhile sent a replacement. The best !”

Helpful Report

Posted 3 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“Thank you Janet for your wonderful customer service! Amazing how quickly you got the issues sorted and how professional you were. All sorted! Brilliant!”

Helpful Report

Posted 3 years ago

Morning Nicola, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“Very happy dealing with VIP. No problems at all. Promotional offers are really good and save quite a bit of money. Delivery is usually free with promotions.”

Helpful Report

Posted 3 years ago

Good Morning Eve, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“I love my ePod and ePen, and the various flavour pods. Vype is great quality, and if you have any queries their team are so helpful and friendly. Janet was more than helpful today”

Helpful Report

Posted 3 years ago

Good Morning Chrissie, Thanks for the positive review and feedback. The VIP Customer Care team strive to provide a professional yet friendly service to all of our customers and we are always willing to go the extra mile! We hope that you enjoy your Vype ePod Starter Kit. If you ever require any further advice or assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“I PURCHASED THE NEW SMOKING DEVICE NO MESS NO E LIQUID ON YOUR FINGERS OR HANDS THANKS TO THE STAFF IN THE CRAMLINGTON SHOP ALL VERY HELPFULL A GEORDIE LOCAL LAD”

Helpful Report

Posted 3 years ago

Good Morning George, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team at our Cramlington Store. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“Excellent company to purchase from. We had some problems with couriers not this companies fault. I had a super lady called Janet dealing with my concerns. Janet dealt with it superbly. She kept me in the loop throughout the concerns and emailed me confirmation of what she was doing . I have used this company for many years and have no hesitation in recommending them and Janet . Fabulous company to use .”

Helpful Report

Posted 3 years ago

Good Morning Jane, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“excellent reliable service would not shop any where else”

Helpful Report

Posted 3 years ago

Good morning Lynne, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“Janet was extremely helpful when placing my order over the phone as she explained how I could actually get more E Liquid bottles for the same price... Many thanks Janet x”

Helpful Report

Posted 3 years ago

Hello there Janice, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“Hi, I have been vaping for 9 1/2 years and tried hundreds of e-liquids before sticking with VIP Black Ice Blast about 6 years ago. Before ordering my regular bulk supply I noticed there were lots of negative reviews re VIP changing liquid supplier. I was very concerned, no actually extremely worried as the reviews were pretty scathing. Instead of ordering my usual 10 bottles I opted to try 3. I'm delighted/relieved that the new Black Ice Blast liquid is really nice. I love it and will be ordering another bulk supply. Please don't let the negative reviews put you off ordering. Clearly the new liquid isn't to everyone's taste, but for me it's great. I think I actually prefer it to the old stuff. Give it a try and make up your own mind. After all, we all have different tastes. Thanks VIP. Joseph”

Helpful Report

Posted 3 years ago

Hi there, Thank you Joeseph for a great review. We are pleased to hear that you have found the VIP liquid for you! All customer feedback is very greatly appreciated. Please keep an eye on our website for exciting deals and new products! If you have any queries, or ever require assistance, please do not hesitate to get in touch with the friendly VIP Customer Care team by dropping us an email on customercare@vipcig.com or you could give us a call on 0161 413 0370. Many Thanks, Kind Regards Grant VIP Customer Care

Posted 3 years ago

“Janet was 100% helpful. She is an asset to your company and if I ever have a problem again it will be Janet I will ask for help.”

Helpful Report

Posted 3 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“Absolutely excellent staff, product and delivery. On this occasion Janet has gone the extra mile and sorted the wood from the trees and all with a delightful professional, knowledgeable and really lovely and personable manner.”

Helpful Report

Posted 3 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“I cannot praise this firm enough. One order was incomplete. This they rectified immediately, no queries, delays. Janet was the star providing this first class service.”

Helpful Report

Posted 3 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com Kind Regards Grant VIP Customer Care

Posted 3 years ago

“There are no complaints ref the product itself, our problem is with the new child safety modification (I believe this is from a new supplier). The only way I could get the tops of the bottles was with a pair of pliers. I accept that this is not your fault but the fault of your supplier, apart from that your product is excellent and I will keep using it.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any questions you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“Most unusually, one delivery arrived without to packs. I contacted Janet at VIP Premium and, without more ado, replacements were sent. Great firm to deal with.”

Helpful Report

Posted 3 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

VIP Premium Vaping and E-Liquids Reviews