Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,213 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife and I booked a Bateaux London evening dinner cruise for two for the 12 /09/18. We had chosen the Symphony vessel, and on arrival was extremly dissapointed to be told that this boat was not available. We feel we should have been told of this in advance because we specifically wanted that vessel. This spoilt our enjoyment of this experience.”

Helpful Report

Posted 6 years ago

Hi Brian, thank you for your review. Please do accept our sincere apologies in regards to not being able to go on the exact one that you had chosen when making your booking. I can advise that your comments have been logged onto our in-house database so that our Quality & Performance Manager can monitor these moving forwards.

Posted 6 years ago

“I recently bought the bungee jump from Virgin Experience Days. From the moment I approached the location to where all the staff were, the atmosphere and reception that they created put me at ease straight away, everybody was smiling and very polite even though the weather was miserable. They informed us of the process, what we had to do and was very detailed. The absolute biggest thing for me living with acrophobia was the incredible support given by the gentleman that was in the crane with me, his support and belief that he had given me was out of this world. He never gave up on me even though I had thoughts of bailing out 3 times! I also set the record of taking the longest to jump with a total time of 17 minutes and an audience that formed watching from the ground to see if I was going to jump or not and with all that, he still never gave up and stuck with me throughout. A personal turning point in my life and would 1000% recommend for anyone who wants to push their comfort zone boundaries and realise that it can be done! Money well spent on doing something that was completely different and for me personally, out of this world! What better way to do it then with exceptional supporting staff that are with you throughout and leaving you with a massive smile of accomplishment on your face afterwards :D”

Helpful Report

Posted 6 years ago

“Train driving instructor was excellent and can't fault him. And driving the train itself was fabulous however day itself was extremely unorganised. And very over priced for what it was. Would not recommended paying the amount it costs for this. This was bought as a gift for my dad and appreciate that he enjoyed the train driving itself but the whole day should have left him on a high, not just the drive. He would have loved to have dined in the Pullman and I feel that for the cost this should have been included, would have been happy to pay extra for this as a guest.”

Helpful Report

Posted 6 years ago

Hi Hayley, thank you for your review. On this experience, we do not advise of where you will be dining and we can only sincerely apologise for any disappointment caused by not being able to dine in the Pullman. However, we are happy to hear that the rest of the experience was enjoyed.

Posted 6 years ago

“To short 3 and a half laps absolute joke Would not of bothered would of rather payed another £300 and hired one for a day”

Helpful Report

Posted 6 years ago

“It is very easy to swop experiences which is good.The help desk was very helpful when I was running out of time. I think they should give 1 year though rather than 9 months.”

Helpful Report

Posted 6 years ago

“Amazing experience. Would recommend to anyone. Easy booking. Very organised event makes it even better. Discount rates on extra drives on the day. My husband loved this birthday gift!”

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Posted 6 years ago

“Customer service is brilliant. Patient and knowledgable for the few problems I had. Seamless experience and definitely using their services again.”

Helpful Report

Posted 6 years ago

“Lovely day out in London thanks to Virgin”

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Posted 6 years ago

“Harrods cream tea. Lovely setting, in the Georgian Restaurant on the fourth floor. We had freshly baked scones and tea. Perfect setting for a relaxing afternoon.”

Helpful Report

Posted 6 years ago

“Still not received item after 11 days. No idea how good the product is”

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Posted 6 years ago

“Great! In line with Virgin brand!”

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Posted 6 years ago

“Fawltless experience at Fawlty Towers ! We really enjoyed the evening - good food and wonderful characters - all enjoyed by an audience who all entered into the experience of the event !”

Helpful Report

Posted 6 years ago

“A day to remember for a lifelong fan.a well thought out experience and attention to detail just made my day perfect. We were well looked after by tour guides and I would recommend this Liverpool experience tour with 3 course meal and meeting the legends a must for any avid fan .”

Helpful Report

Posted 6 years ago

“Never had one / the event was cancelled days before it was due - what a let down!!!!’”

Helpful Report

Posted 6 years ago

Hi Tony, we are very sorry to hear that your experience was cancelled. We do hope that you have been able to make a re-booking directly with the supplier for a different date so that you are able to fulfill your experience voucher.

Posted 6 years ago

“Good fun and interesting”

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Posted 6 years ago

“Wonderful gift ideas with a one year expiry date. Worked perfectly for me with reasonable prices and student discount.”

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Posted 6 years ago

“Lovely spa night relaxing food included and breakfast and high standards”

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Posted 6 years ago

“Pleasant experience from the booking of the tickets to the shard visit and worth the affordable price. Breath taking sights, lovely staff and would recommend to everyone and would visit again!”

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Posted 6 years ago

“Not representative of value for money. Service and food average.”

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Posted 6 years ago

“Shard was a amazing. Restaurant meal not good at all.”

Helpful Report

Posted 6 years ago

Hi, thank you for your review. We are very glad to hear that you enjoyed the Shard part of your experience. However, we are very sorry to hear that you did not enjoy the meal part of your experience, the information received is passed on to our suppliers for their comments. This helps us to improve and maintain the standards of service we would expect for our customers. We do recommend that customers bring this up on the date of their booking with the supplier, if there were to be something wrong with the food on the day.

Posted 6 years ago

Virgin Experience Days is rated 3.9 based on 2,213 reviews