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Virgin Experience Days Reviews

3.9 Rating 2,205 Reviews
73 %
of reviewers recommend Virgin Experience Days
Company Reviews Questions Metrics Info
3.9
Based on 2,205 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Virgin Experience Days Reviews

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022
Anonymous
Virgin Experience Days 5 star review on 15th January 2020
Des Burnett
Virgin Experience Days 5 star review on 5th January 2020
Holly
Virgin Experience Days 5 star review on 4th January 2020
T Miranda
Virgin Experience Days 5 star review on 4th January 2020
Will
Virgin Experience Days 5 star review on 4th January 2020
Will
Virgin Experience Days 5 star review on 22nd December 2019
Emma
163
Anonymous
Anonymous  // 01/01/2019
Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Unverified Reviewer
“Hi, I’ve ordered a gift for my boyfriends birthday. My order number is 6061756. I’ve sent about 3 emails, no reply and am still waiting on a reply from various social media platforms. I insist that this company resolves this issue before I take it further. I have received NO confirmation, but payment HAS been taken??? What’s going on, am I receiving my gift or have I lost this money? This is theft. Please sort it out before I take this further, I really do not want to do that, however judging by all of these reviews, it may be necessary.”
Helpful Report
Posted 3 years ago
Daniele
Unverified Reviewer
“If could give a zero rating I would. This is my first time using Virgin Experience and it will be my last. I would not even recommend others using them because they’re untrustworthy and lack any resemblance of customer service. I had my Virgin Experiences Booked over a 2 day period and a fortnight ago, they cancelled my experience days, despite no government request pertaining to Covid-19, despite all businesses still operating, and despite me still excited to attend. I understand that these are extenuating circumstances, and that they chose to cancel experience days. I get that. But what I don’t accept is the fact that they’re refusing to issue me a full refund for a service they’ve failed to supply me. Yes cancel the experience days for customers (bearing in mind they did so weeks before the government ordered companies to close), however refusing to issue customers with a full refund and keeping my money, despite not providing me with a service is downright dishonest, unethical and illegal. If customers pay for a service and you can no longer provide such service, then you REFUND THEM ALL THEIR MONEY, that’s what you’re insured for....not pocket my money for yourselves! I dread to think how many more people you’re treating like this, pocketing customers money after you have cancelled their trips, then refusing to refund customers....shameful!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Terrible they all say you can get a refund but please explain how this can be done. They sent me an email to cancel my experience but no way of contacting them. It takes too long to get a response. Will try Live chat but unable to find it. Really Really bad so I would say don't do it. Book the event direct may cost you a little more but heh better than nothing or letting someone down.”
Helpful Report
Posted 2 years ago
Chris W
Verified Reviewer
“Very poor user experience makes it near impossible to redeem gift vouchers. Feels like the whole process is designed to take money and implement loads of complex barriers to redemption;- register here, email here, activate there, call here, wait here. Whey can't I just redeem and book online. Would give zero stars is I could and don't believe the rating on here based on my experience.”
Helpful Report
Posted 3 years ago
JH
Verified Reviewer
“I bought my husband a two night break for two in Edinburgh City Hotel, we tried booking for his birthday by calling seven weeks in advance. Unfortunately the hotel did not have any availability so we decided to extend the voucher as it was near expiry. This time we called the hotel 10 weeks in advance for the dates we required and again there is no availability. The first set of dates they have available are in September, which is beyond our voucher expiry in June. Why sell this experience if it is never going to be available. It's a waste of money!!!”
Helpful Report
Posted 7 years ago
Craghopper
Verified Reviewer
“Without doubt The most complicated and lengthy booking process of anything I've ever booked. So many pitfalls and Ts and Cs! It's almost as it they don't want you to actually bother booking the experience at all. I suppose then Virgin/Acorne keep 100% of the money you've paid and don't have to compensate the experience provider - that's probably why it's so ridiculously complicated and prone to fail. I certainly wouldn't recommend it and am astonished the company gets any business at all.”
Helpful Report
Posted 8 years ago
Alan Budd
Unverified Reviewer
“Absolute scam. Avoid. The whole process is littered with pitfalls. We purchased a river cruise for £36 for our son for Christmas. Unfortunately he didn't realise the expiry was in March. We telephoned, waited for 20 mins on a premium rate and was told that to extend would be a further £10 and that we needed to send the voucher and cheque back. A pain but acceptable. We waited 3 weeks and was told that I didn't need to wait and could extended by card online. I declined because cheque sent previously. On further enquiry (another 25 mins) they said that they still hadn't processed but as the cost had increased they wanted a further £29 on top of the £10 making the whole cost totally unacceptable. Truly awful customer relations.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Reviewer
“Impossible to exchange gift for another experience, no reply from emails, and no phone contract. All in all appalling service.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Given a theatre and dinner in London voucher in dec 2019 had a look nothing we wanted to see until later on the year then covid hit. Have waited hoping to be able to go but still no end in sight to the covid situation so have asked for a refund which has been refused. Offered to swap voucher (no thank you) and they have automatically extended the voucher until Sept 2020. This is not good enough the experience has not been bookable through no fault of mine. Virgin are unable to provide the experience and are refusing a refund shambles do not use they dont give the experience but keep your cash”
Helpful Report
Posted 3 years ago
Ian Crow
Verified Reviewer
“Don't bother with this and save your money!! Total and utter Cr@@p!!!... Never use Virgin Again!! it would be by far better to book the Shard and then go to the local Kebab house or greasy spoon after! Walked 1.5 miles to the Marco Pierre White Stake house, London. They could not find our booking even after checking, made to feel honoured that they fitted us in. The beef bourguignon the three of us ordered was 60% Mash Potato; mostly Gravy and 30% Steak along with 10% Gristle, yes Gristle. Ordering two drinks and a side of veg and charged £40!!! (with a smile) on top of the £200 spent... DO NOT WAIST YOU MONEY!!!!! Hype, Hype Hype, Hype advertising, miss information... and o yes Hype. My wife cooks better! Please ... Do not bother with this, god forbid why virgin would ever want to associate there selves with this!!!”
Helpful Report
Posted 3 years ago
Daniele
Unverified Reviewer
“If could give a zero rating I would. This is my first time using Virgin Experience and it will be my last. I would not even recommend others using them because they’re untrustworthy and lack any resemblance of customer service. I had my Virgin Experiences Booked over a 2 day period and a fortnight ago, they cancelled my experience days, despite no government request pertaining to Covid-19, despite all businesses still operating, and despite me still excited to attend. I understand that these are extenuating circumstances, and that they chose to cancel experience days. I get that. But what I don’t accept is the fact that they’re refusing to issue me a full refund for a service they’ve failed to supply me. Yes cancel the experience days for customers (bearing in mind they did so weeks before the government ordered companies to close), however refusing to issue customers with a full refund and keeping my money, despite not providing me with a service is downright dishonest, unethical and illegal. If customers pay for a service and you can no longer provide such service, then you REFUND THEM ALL THEIR MONEY, that’s what you’re insured for....not pocket my money for yourselves! I dread to think how many more people you’re treating like this, pocketing customers money after you have cancelled their trips, then refusing to refund customers....shameful!”
Helpful Report
Posted 4 years ago
Robin Heath
Verified Reviewer
“BEWARE: Complete waste of money. Received the voucher for my 50th birthday on 21 December. Voucher says that you should allow at least 8 weeks in advance, so I duly tried to book 10 weeks in advance before the expiry date of 14 June. However, everything is fully booked, no availability until dates after the expiry date. Voucher cannot be extended. So that's it, what a waste of money and how disappointing, especially for the person who bought this as a present for me.”
Helpful Report
Posted 8 years ago
Anna Davis
Unverified Reviewer
“I called Virgin this afternoon as I had a voucher that I had unfortunately let expire. The lady I spoke to was extremely helpful and processed a new voucher for me straight away! Paid £20 but my voucher is worth £220 so well worth it. Would definitely use again.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Absolutely appalling! When you receive a gift of a specific experience and try to book... only to find it's not available and to try other options many being miles away from where we live plus the fact you are expected to pay extra and that they also come up 'unavailable'!!! No direct contact to company everything online - it appears a refund is also impossible. Our experience is to never to purchase a 'Virgin Experience' as it is an absolute waste of your time and money. Disgusted.”
Helpful Report
Posted 2 years ago
Hotels Listed Avoid Accepting, Waste Of Money...
Verified Reviewer
“We were given Virgin Experience as a gift last year, a 2 day break in many locations around the UK. This was bought by an elderly relative who thought it was a good gift as we could then choose where we went.............. How wrong they were. We have been unable to book anything!, anywhere! We suspected the hotels were just blocking, so I tried to call 3 of the listed hotels who had previously told us they were full on our dates, surprise!! all 3 were willing to now take my booking. We found only one, yes one hotel on the list who accepted the voucher and that was a mid week booking only. When it was sold to my elderly relative the agent assured them we would be able to book any of the hotels on dates suitable to us....They lied to an old lady to make a cheap sale. They say you can transfer it to another experience. That is not what was sold, or gifted.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“BOOKED 4 EXPERIENCES TO THE TUNE OF OVER £300.. PAID WITH MY HARD EARNED CASH AND WAS DUE TO USE THEM AT THE END OF NOVEMBER FOR MY 10 YEAR ANNIVERSARY BUT UNFORTUNATELY LOCKDOWN HAPPENED.. NOW AS WE ARE LOCKED DOWN I HAVE OPTED TO BUY MY PARTNER SOME JEWELLERY INSTEAD.. I STARTED EMAILING VIRGIN EXPERIENCE DAYS AND AFTER WAITING 16 DAYS FOR A RESPONSE I WAS TOLD I CANNOT HAVE A FULL REFUND.. ITS £300.. £300 IS NOTHING TO THIS COMPANY TO REFUND BACK TO A CUSTOMER WHO HAS BEEN TREATED SO POORLY BUT INSTEAD I HAD TO COME ON HERE LEAVE A BAD REVIEW FOR THEM TO UNDERSTAND I MEAN BUSINESS.. I DID NOT ASK FOR THIS LOCKDOWN AND HAD EVERY INTENTION ON GOING TO THESE EXPERIENCES. THE WORST THING IN MY EXPERIENCE ABOUT THIS COMPANY IS THERE ABSOLUTELY SHOCKING CUSTOMER SERVICE!!!! FIRST OF ALL HOW CAN A MULTI MILLION POUND COMPANY NOT HAVE A WORKING PHONE LINE (ESPECIALLY DURING LOCKDOWN) BASICALLY IF YOU HAVE AN EMERGENCY OR ANY PROBLEM WITH YOUR EXPERIENCE YOU HAVE TO FILL OUT A CONTACT FORM AND WAIT 10-14 DAYS... WHAT IS THAT ABOUT??? (THEY DONT EVEN HAVE LIVE CHAT!!!) WHAT A JOKE!!! ANOTHER THING IS WHEN YOU GET A RESPONSE THEY HAVE NO COMPASSION FOR THEIR CUSTOMERS AND ARE ALMOST ROBOTIC IN THEIR REPONSES OF PUSHING GIFTCARDS AND CREDITS RATHER THAN OFFERING REFUNDS BACK TO THE ORIGINAL PAYMENT METHOD... I HAVE SENT THEM MANY MORE EMAILS.. (BUT WILL PROBABLY HAVE TO WAIT ANOTHER 10-14 DAYS FOR ANOTHER PATHETIC RESPONSE) FOR ANYBODY THINKING OF BUYING A VIRGIN EXPERIENCE FROM THESE LOT THINK TWICE BECAUSE IF ANYTHING HAPPENS AFTER YOU PURCHASE YOUR EXPERIENCE THESE COWBOYS DONT WANT TO NOTHING TO DO WITH IT.. HOPEFULLY THEY REFUND MY MONEY AFTER READING THIS BECAUSE THE NEXT BAD REVIEW LEFT WILL BE ON GOOGLE REVIEWS THEN TRIP ADVISOR ETC.. IF ANYONE HAS THE SAME TROUBLE USE THE CHARGE BACK SERVICE WITH YOUR CARD ISSUER TO GET YOUR MONEY BACK!!!”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“6 month lead in time for our chosen experience - had to change the date recently and tried to rebook only to find another 6 month lead in. Tried for refund. No luck. Avoid this sham.”
Helpful Report
Posted 3 years ago
Linda
Verified Reviewer
“Booked a deluxe afternoon tea at Solberge Hall Hotel using 2 vouchers. All I can say is this wasn’t deluxe at all. They say you get a view of the Vale of York we had a view of the car park. The food wasn’t deluxe ... no salmon or beef offered we were offered Egg mayonnaise, cheese and chutney, ham or chicken ceaser. The scones were tiny and rock hard. One lady we took was allergic to strawberries so just had clotted cream for her scone. Cakes were disappointing chocolate mousse(we think), cheesecake and a lemon tart no macaroons as shown in the picture😟😟😟. We have had better at our local Morrison’s store”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“I bought an experience which the provider recently confirmed it is no longer offering (due to covid, and the small premises). I asked for a refund given the experience is no longer possible and was referred to a clause which says they have the right to remove experiences. I found an alternate experience which was cheaper (£30 instead of £56), so asked if they could switch the experience and refund the difference. They said no. Given the current circumstances I would expect greater flexibility from a company of this size. The current circumstances are not ideal for anyone, but I would expect a certain level of compromise rather than a 'computer says no' response, and no flexibility. Fortunately there are many other companies offering experiences, and with greater flexibility that virgin so I'll be switching my loyalty from now on.”
Helpful Report
Posted 3 years ago
Samantha Arnold
Unverified Reviewer
“Just rubbish. My son purchased this for me as he had read there was a spa day available in my area. There was not. None in the county I live in. Lots of driving ones though! Over a year later and still not managed to cash it in. Also the home experiences are poor value.”
Helpful Report
Posted 3 years ago
Virgin Experience Days is rated 3.9 based on 2,205 reviews
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