Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,215 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,215 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID!!!! Complete & utter rip off + plus worst customer service experience EVER! Purchased a voucher for a hotel break – cost £198.00. 1st hotel (Coombe Abbey) would only upgrade room at an additional fee £180.00, ( total cost £378) when the room itself was only £247. Decided to book separately and exchanged voucher at a loss of £15.00. 2nd hotel (London Ambassador/Shard) refused to allow booking, even though they showed rooms available. They finally admitted it was due to the Virgin voucher and that they’d already exceeded the allocation. Had no option to but to book a different hotel and exchange voucher. 3rd hotel (Matfen Hall) - Virgin charged an extra £41.00 to exchange. Total cost of £239 for a room that’s advertised at £140. Escalated complaint to Virgin & they simply couldn’t care less. Response is ‘sorry you feel that way’. Had they simply refunded the additional fee of £41.00, I’d have been happy and moved on. Instead, they now have one beyond pissed off customer; shouting from the roof tops & advising everyone to AVOID the gawd awful experience at all costs! Resent giving 1 star – would have given ZERO stars if it was possible.”

Helpful Report

Posted 7 years ago

“Very easy to arrange the booking, and Ravenglass Steam Train and Cream Tea was a joy.”

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Posted 7 years ago

“Best evening out. Dinner was perfect with a good choice of a pre theatre menu. Show was incredible and had the best seats. Circle B1 and B2 could see so much. Collection of tickets was so easy and no que. The meal and theatre was 10 min walk from eachother. Most perfect evening!!”

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Posted 7 years ago

“A great place to visit. The spa is beautiful. The staff are friendly and very helpful. Nothing was too much for them. I would recommend having a full body massage, I’ve never felt so relaxed. I’d recommend the spa and will be revisiting soon.”

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Posted 7 years ago

“Great day out with virgin experience days hasel free from start to finish”

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Posted 7 years ago

“Great experience with good price.”

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Posted 7 years ago

“i will not go has im not paying £25 insurance fee, and i dont hav a credit card with a £5000 limit, what a cheek”

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Posted 7 years ago

“A wonderful experience in a beautiful setting. I will remember it for a long time.”

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Posted 7 years ago

“The day was nice but it was sold as an afternoon tea. The afternoon tea was a poor experience due to one tiny pot of jam and one tiny pot of cream for the scone to be shared by two people. Crazy. Never before have we paid so much to receive such a poor cream tea. The Tea served was mediocre and the service was terrible. No attempt was made to be pleasant to us. The waitress was also scruffy. Not a premium experience but a premium price Sadly not worth the cost and would not recommend the afternoon tea. The mueseum is excellent though. We normally use Buyagift and have never experience such a poor tea and service for the money paid out”

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Posted 7 years ago

“Lovely location, lovely place to stay, will definitely go back, great walks”

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Posted 7 years ago

“A very enjoyable experience shared with my elderly mother”

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Posted 7 years ago

“Had the most fun ever, driving two stunningly beautiful classic cars, on a perfect day in Oxfordshire. Staff and instructors were brilliant. Loved it!”

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Posted 7 years ago

“Gorgeous food and perfect service in a perfect setting.”

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Posted 7 years ago

“We were made to feel important the staffeta were exceptional”

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Posted 7 years ago

“So easy to use”

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Posted 7 years ago

“Great gift for my husband's birthday, we both thoroughly enjoyed the experience!”

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Posted 7 years ago

“I took my Nan on this trip and it really made her day going around London looking at all the sites food was nice aswell and it made my day as she really enjoyed it”

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Posted 7 years ago

“I have been intending to go on this trip for about 2 years and then my lovely nieces surprised me with a virgin experience day for my birthday which ensured that I actually booked it! Wow. It was amazing! Thank you for a great experience.”

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Posted 7 years ago

“Fantastic experience would recommend . My wife bought this for a Christmas gift best gift ever.”

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Posted 7 years ago

“Very relaxing spa experience day for our wedding anniversary. Great location”

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Posted 7 years ago

Virgin Experience Days is rated 3.9 based on 2,215 reviews