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Virgin Experience Days Reviews

3.9 Rating 2,205 Reviews

73 %

of reviewers recommend Virgin Experience Days

Company Reviews

3.9

Based on 2,205 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

Virgin Experience Days 5 star review on 15th January 2020

Virgin Experience Days 5 star review on 5th January 2020

Virgin Experience Days 5 star review on 4th January 2020

Virgin Experience Days 5 star review on 4th January 2020

Virgin Experience Days 5 star review on 4th January 2020

Virgin Experience Days 5 star review on 22nd December 2019

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best day of my life feeding 2 sloths and learning even more about them . Zoo was superb and staff brilliant . Highly recommended !”

Virgin Experience Days 5 star review on 4th December 2019

Posted 4 years ago

“Excellent variety of vouchers and deals, something there for everyone”

Posted 4 years ago

“Bad customer service from Virgin. Terribly arrogant and unhelpful man who runs the stargazing. Suggest you just go for the Glamping Pod element where they were very nice and helpful. Don’t waste time and money trying to coordinate the two. Virgin don’t help with this and dates for Stargazing incredibly limited and hard to get hold of.”

Posted 4 years ago

“Great stuff, we went to a hilarious comedy night for such a decent price. Makes a great present!!”

Virgin Experience Days 5 star review on 30th November 2019

Posted 4 years ago

“Great experience, gin tasting in a bar, friendly & welcoming place, quirky & comfy, stayed for a while & took our time. Jenever Gin Bar Liverpool, great time. Got two more experiences to do as wedding presents, can’t wait.”

Posted 4 years ago

“The Choctails and Chocolates experience was great fun. We made a delicious chocolate martini and chocolate truffles. The experience was easy to book, although the venue isn’t very close to any underground station. My one gripe is that it states a “Choctails” experience which implies more than one drink. I wouldn’t have downed mine so quickly if I knew I was only getting 1 drink!”

Posted 4 years ago

“I was bought the Glass Blowing Experience for my birthday, it was the second time I did this and was even more enjoyable than the first time. Ricky is a great tutor and I've learnt such a lot from him. I would definitely recommend it.”

Posted 4 years ago

“Shard ok. Disappointing Marco Pierre white restaurant, steaks average nothing special and staff very slow, I paid an extra £38 for chips and drinks and service charge !! and it's a fair distance away. Leave at least 1/2hr to get between the 2, by tube. It didn't leave me anytime to see any other sites or Christmas. Lights. Not a good combination. Just do Shard alone and eat elsewhere. Sorry,Not worth the money.”

Posted 4 years ago

“Went on an Original Chocolate making workshop. We had a really good time and learnt a little bit too! Would definitely recommend to any chocoholics.”

Posted 4 years ago

“Never go back to the Hotel we booked again I suggest one of your managers go to this hotel and see with what we had to put up with this hotel should not be on your site it spoiled our whole day/night that we booked 1 year ago as we have now called this hotel Faulty Towers”

Posted 4 years ago

“I have had a few experience days through Virgin and every time ive found them brilliant! From helicopter rides to spa days its really a fantastic gift!”

Posted 4 years ago

“Easy to use & a brilliant experience”

Posted 4 years ago

“Excellent stay at the Vermont hotel Newcastle.. the booking process was very easy and the staff were extremely helpful!”

Posted 4 years ago

“Disappointing. I ordered a gift experience for a hotel with dining option for my newlyweds friends. I haven’t been told in advance that the experience was ONLY available Mon-Thurd ( even if it was - which I really doubt, it must have been hidden somewhere in tiny print). My poor friends had to take a day off - which of course was NOT what I wished to give them as a gift. When they got to the Dumbleton hotel (in the Cotswolds ) they were given a small room ( Not the luxury/superior room that was promised) and the decor was apparently run down, with a really below the average bathroom. You advertise this experience as being worth of many star, you talk about being an ‘impressive’ and a beautiful wedding venue, but it was sad, uncared for and with uncaring stuff. Apparently the average age of the diners in the restaurant (dinner was included in the ‘experience’) was over 70, this should also be made clear on your website - the target audience. Say the truth. Don’t mislead your customers. Make sure that you are able to deliver what you promise. As of now, I won’t be buying from you ever again, and will make sure that my voice, as a respectable paying customer, will be heard by others which don’t deserve to be let down, or even worse let down their friends.”

Posted 4 years ago

“A brilliant 60th birthday present so easy to arrange. Excellent idea”

Posted 4 years ago

“Really enjoyed the gin tasting. Very knowledgeable staff.”

Virgin Experience Days 5 star review on 18th November 2019

Posted 4 years ago

“Good value for money, well organised day out. Done at our own pace so no need to rush about.”

Posted 4 years ago

“Recently booked the rejuvenate spa package at virgin experience in Solihull, the spa treatments were great, the beauticians were wonderful and attentive. We were a bit disappointed that our treatments were so early and using the facilities came after. (not ideal and in my opinion not really spa day more treatments and gym pass) What ruined our day was the stuck up and quite frankly rude receptionist on the front desk and the rude assistant in the coffee shop who looked down their nose at my partner and I. No where on the website does it say they do not accept pyshical cash so me and my partner only took cash in the hopes of buying a lock for lockers. (rude receptionist thought it was ok to snigger when we said we didn't bring cards and was very judgmental) The layout was terrible, the spa is not attached to the facilities instead you have to go the through the gym and through changing rooms to get to them, as it was me and my partner we were in separate changing rooms which meant we had to meet at the top of the pool so he could give me our belongings to put in the lockers.”

Posted 4 years ago

“Wedgewood Experience Day totally relaxing. Booking made so easy following simple instructions. No fuss or bother would recommend using Virgin Experience Days to everyone.”

Posted 4 years ago

“VIRGIN DIDN'T HONOUR THE VOUCHER. I tried to use my voucher which was worth approximately 200 pounds and virgin are saying that its been "used" already. They also wont give me any details about the person that apparently used it apart from the first name of Monica. They will not do anything more about this. Money down the drain!”

Posted 4 years ago

Hi Stephen, Many thanks for taking the time to leave a review. We're sorry to hear of the issues you have encountered and we appreciate your frustration. Unfortunately, as previously advised by a member of our team, due to data protection we cannot divulge further information regarding the person that processed the exchange. However, we recommend contacting the company that you obtained this voucher from, as they may be able to provide further information.

Posted 4 years ago

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Virgin Experience Days is rated 3.9 based on 2,205 reviews